View
218
Download
0
Category
Tags:
Preview:
Citation preview
ETIQUETTE
Social Etiquette
Meeting And Greeting
Who introduces who? Traditionally, a man is always introduced to
a woman. (Not necessarily in business.) Highest person of rank is mentioned first.
Remember: “Big, may I introduce Small.” A younger person is always introduced to
an older person It is helpful to include the persons title Always state your name.
Remembering Names
Repeat the person’s name a few times to yourself after you’re introduced.
Use the person’s name immediately in the conversation after an introduction.
Immediately introduce that new person to someone else you know.
Jot down the person’s name
Mastering the Handshake
The Limp Fish
The Proper Handshake
Firm, but not bone-crushing Lasts about 3 seconds May be "pumped" once or
twice from the elbow Is released after the shake,
even if the introduction continues
Includes good eye contact with the other person
Hold your drink in your left hand to avoid a cold, wet handshake
Dining Etiquette
Dining Etiquette
Be Prompt! It is very poor manners to arrive early There is no such rule that states it’s fine to to
arrive “fashionably late”
Table manners play an important part in making a favorable impression
Visible signs of the state of our manners
Essential to our professional success
Ordering
After looking over the menu Ask your server if you have questions
How a dish is prepared If it contains ingredients you may be allergic to
An employer may suggest your order be taken first
Often, women’s orders are taken before men’s
Ordering Food
Menu Do’s Food favorites; no
experimenting Easy to cut meats Salads Middle-priced
Menu Don’ts Spaghetti and other
pastas Corn on the cob Peas and other
“hyperactive” food Chicken with bones Ribs Shellfish Most expensive Least expensive
Dining Etiquette
This is a standard dinner place setting
“Reading” the Table Setting
Draw an imaginary line through the center of the serving plate
To the right Glassware, cups, saucer, knives and spoons
(Seafood fork)
To the left Bread and butter plate (including a small butter
knife across the top), salad plate, napkin and forks
“Liquids on your Right” “Solids on your Left”
Use of Silverware
Work from the outside in Salad fork is on the outmost left,
followed by the dinner fork Soupspoon is on the outmost right,
followed by the salad knife and dinner knife
Dessert spoon and fork are above your plate or brought out with dessert
Use of Silverware
Work from the outside in Salad fork is on the outmost left,
followed by the dinner fork Soupspoon is on the outmost right,
followed by the salad knife and dinner knife
Dessert spoon and fork are above your plate or brought out with dessert
Use of Silverware
Work from the outside in Salad fork is on the outmost left,
followed by the dinner fork Soupspoon is on the outmost right,
followed by the salad knife and dinner knife
Dessert spoon and fork are above your plate or brought out with dessert
Use of Silverware
American style Hold knife in right hand Fork in left hand with fork tines piercing
the food to hold it in place Cut a few pieces Lay knife across top edge of plate sharp
edge facing in Change fork (tines up) to right to eat
Use of Silverware
European (Continental style) Hold knife in right hand Fork in left hand with fork tines piercing
the food to hold it in place Cut a piece and keeping fork (tines
down) in left hand eat cut piece
Use of Silverware
When you have finished Do not push your plate away Lay fork (tines down) and knife sharp side
facing inward) diagonally across your plate Once you have used a piece of
silverware, never place it back on the table
Do not leave a used spoon in a cup; place it on the saucer
Unused silverware is left on the table
Iced Tea
Don’t chew ice!
Cup hand around lemon wedge.
Use moderate amount of sweetener.
Passing Food (If it is in front of you)
Offer to the left. Pass to the right.
(Counter clockwise)
Use ‘Common Sense’
Pass salt and pepper together.
Table Manners – ABC’s
A. When first being seated at the table, do not
touch anything until everyone arrives
You can see what you will be eating/drinking by the “layout of the table”
Watch the host/hostess for cues and follow their lead (napkin, eating, etc.)
Only start to eat once everyone has been served and when the host/hostess starts to eat
Table Manners – ABC’s
B. Remember to start with your utensils from the
“outside in” (farthest away from center plate)
When you are not eating, keep your hands on your lap or resting on the table (with wrists on edge)
Never cut more than three bites at one time
Eat rolls or bread by tearing off a small bite sized pieces and buttering only the piece you are preparing to eat
Do not season your food before tasting it
Table Manners – ABC’s
C. Sugar Packets should be opened to remain in
one piece. When empty, fold packet and place underneath iced tea plate or bread plate. (and only tear ¾ across)
Tea packets, where do they go? To the right, underneath of your coffee saucer
If you don’t like a piece of food that is in your mouth, you have two options: Finish what you are chewing and swallow it Remove it from your mouth by how it entered (i.e. if
brought in by fork, remove by fork) and put it back on your plate – do not remove it into your napkin!
10 Common Dining Faux Pas
1. Napkin on lap before everyone is
seated
2. Blowing or stirring soup
3. Eating ice cubes
4. Eating before everyone is served
5. Breaking dinner roll in half rather
than tearing a bite-size piece
Faux Pas (Cont.)
6. Talking with food in your mouth;
chewing with mouth open
7. Eating a larger than bite-size piece of
food
8. Blowing your nose at table
9. Pushing your plate away
10. Stacking dishes
Table Manners – Of Course !! It is inappropriate to ask for a doggy bag
when you are a guest
Finger foods can be messy and are best left for informal dining
Do not order alcoholic beverages
Do not smoke while dining out
Sit up straight at the table
Table Manners – Of Course !! Do not ‘slurp’ soup from a spoon
Don’t mash all the food together in the center of your plate
If food gets caught between your teeth and you can’t remove it with your tongue, leave the table and go to a mirror where you can remove the food in private
Engage in pleasant conversation that is entirely free of controversial subjects
You should never leave the table during the meal expect in an emergency
Napkin Etiquette:
Keep it in your lap throughout the meal
If you must get up from the table, place your napkin on your chair back (and push your chair in)
Once the meal is finished, watch the host/hostess as to when you place your napkin to the left of your plate
“Table Talk”
Do not talk across the table
Keep conversation to the person to your right and left
Short conversations about current events, hobbies, interests, entertainment
Avoid controversial topics such as politics, religion, health related issues
Reminders…
Ladies, place your handbags underneath your chairs so they do not interfere with the wait-staff
The wait-staff should serve from the left and take from the right
If you drop your utensil, ask the wait-staff for another
Receptions - Hors d’Ouevres No Alcohol!
Leave your friend at the door
Name badges are always worn on the right side
No “double dipping”
Hold glass in left hand to allow right hand to be free for introductions
Do not load plate with food
Do not put toothpicks back on platter
Do not gather at the food table
No Alcoholic beverages…….AT ALL!!!
Rules of Introduction
Stand Up
Smile
Always shake hands
Make eye contact
Repeat other person’s name
Forgotten Names
If unable to remember someone’s name, o.k. to say, “Please tell me your name again”
If someone has a difficult name ask them to pronounce it again
Business Cards
Read
Receive
Acknowledge
Friendly Reminders…
Remember if you are attending a dinner at someone’s home; bring them a “small token of your appreciation” (bottle of wine – if you are of age, flowers, box of candy, etc.)
Remember to send a THANK YOU note to
your host/hostess within two days
Recommended