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Rovinj, 27.-28.03.2014.
Employee retention:
8 practical steps to manage
engagement
Katerina Lapshynova,
HR Director
Japan Tobacco International, Adriatica
Rovinj, 27.-28.03.2014.
Learning through successes
and failures…
Rovinj, 27.-28.03.2014.
Employee Engagement Survey 2012
Rovinj, 27.-28.03.2014.
2008
Adriatic Piloting Employee
Engagement Survey in JTI CIS+
Region
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Outstanding results 2008
5
– Outperforming Global High Performing Companies norm in all categories
– Engagement – 96%
– Overall response rate – 89%
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
What we did to IMPROVE
Focus on 4 key areas for improvement
– annual Objective Deployment sessions
– suggestion Box System
– local Adriatica Inside magazine
– recognize and reward through motivation program
– refreshment sessions on Performance Review
2009 - 2010
6
Rovinj, 27.-28.03.2014.
2010
Pulse Check…
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Pulse-check survey
8
Are we on the right track?
Objectives
– remind employees about the results
– remind employees what was done for improvement
– provide the opportunity to evaluate actions
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Louder than words… What are we doing wrong?
9
Rovinj, 27.-28.03.2014.
8 Lessons learned
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Transparent communication
11
Lesson #1
• People know what the problems are
– share the outcomes quickly
– don’t hide problems
– be honest.
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Keep focus
12
Lesson #2
• Consistency in action plan drive result
– identify priorities
– think of several ways to address the problem
– allocate budgets
– don’t forget about organizational strengths.
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Don’t look for a quick fix
13
Lesson #3
• Find out what is the real problem
– analyse carefully
– understand where it started
– you may find that you have something entirely different to work on.
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Keep it simple
14
Lesson #4
• Complicated action plan create fatigue
– don’t overpromise and under deliver
– simple things have big effect
– take meaningful actions
– execute flawlessly – don’t host just one event
– survey results is just a beginning.
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Shared responsibility
15
Lesson #5
• Get buy-in of all stakeholders
– ensure your leadership team is committed to act
– involve employees in preparation and execution of action plan
– agree on measurable KPI’s
– agree roles and expectations
– pay special attention to support and train line managers.
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Follow up
16
Lesson #6
• Don’t take it for granted…
– are you on the right track?
– does what you do bring improvement?
– check the pulse!
Rovinj, 27.-28.03.2014. © Copyright JTI 2012
Set the stage
17
Lesson #7
• Vibrant communication is key part of success
– create and follow EES communication plan
– promote specific actions, success, and progress
– create a clear and visible link of your actions with survey results.
Rovinj, 27.-28.03.2014.
Lesson #8
Keep on your promises!
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