Rovinj, 27.-28.03.2014.

Employee retention:

8 practical steps to manage

engagement

Katerina Lapshynova,

HR Director

Japan Tobacco International, Adriatica

Rovinj, 27.-28.03.2014.

Learning through successes

and failures…

Rovinj, 27.-28.03.2014.

Employee Engagement Survey 2012

Rovinj, 27.-28.03.2014.

2008

Adriatic Piloting Employee

Engagement Survey in JTI CIS+

Region

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Outstanding results 2008

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– Outperforming Global High Performing Companies norm in all categories

– Engagement – 96%

– Overall response rate – 89%

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What we did to IMPROVE

Focus on 4 key areas for improvement

– annual Objective Deployment sessions

– suggestion Box System

– local Adriatica Inside magazine

– recognize and reward through motivation program

– refreshment sessions on Performance Review

2009 - 2010

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2010

Pulse Check…

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Pulse-check survey

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Are we on the right track?

Objectives

– remind employees about the results

– remind employees what was done for improvement

– provide the opportunity to evaluate actions

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Louder than words… What are we doing wrong?

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8 Lessons learned

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Transparent communication

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Lesson #1

• People know what the problems are

– share the outcomes quickly

– don’t hide problems

– be honest.

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Keep focus

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Lesson #2

• Consistency in action plan drive result

– identify priorities

– think of several ways to address the problem

– allocate budgets

– don’t forget about organizational strengths.

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Don’t look for a quick fix

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Lesson #3

• Find out what is the real problem

– analyse carefully

– understand where it started

– you may find that you have something entirely different to work on.

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Keep it simple

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Lesson #4

• Complicated action plan create fatigue

– don’t overpromise and under deliver

– simple things have big effect

– take meaningful actions

– execute flawlessly – don’t host just one event

– survey results is just a beginning.

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Shared responsibility

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Lesson #5

• Get buy-in of all stakeholders

– ensure your leadership team is committed to act

– involve employees in preparation and execution of action plan

– agree on measurable KPI’s

– agree roles and expectations

– pay special attention to support and train line managers.

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Follow up

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Lesson #6

• Don’t take it for granted…

– are you on the right track?

– does what you do bring improvement?

– check the pulse!

Rovinj, 27.-28.03.2014. © Copyright JTI 2012

Set the stage

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Lesson #7

• Vibrant communication is key part of success

– create and follow EES communication plan

– promote specific actions, success, and progress

– create a clear and visible link of your actions with survey results.

Rovinj, 27.-28.03.2014.

Lesson #8

Keep on your promises!