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Elevating Safety & Security DAKS Mission Critical Communications. Agenda. Elevating Safety & Security Throughout Your Enterprise Personal Disaster and Mass Casualty Events DAKS Overview Application Components and Capabilities Deployment and Operations Pricing and Warranty - PowerPoint PPT Presentation
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Elevating Safety & SecurityDAKS Mission Critical Communications
Slide 2
Agenda
Elevating Safety & Security Throughout Your Enterprise
Personal
Disaster and Mass Casualty Events
DAKS Overview
Application Components and Capabilities
Deployment and Operations
Pricing and Warranty
Questions & Answers
Slide 3
Challenges for Today’s Enterprise
Elevating Safety and Security with Improved Response Management Detection and reporting of critical incidents Immediate and effective collaboration on situation
assessment and response strategy Rapid deployment of response resources Rapid notification and ongoing communication with
affected constituents
Key to Meeting these Challenges Assume a Readiness Posture – Proactive and Reactive Mission Critical Collaboration and Notification Extensible Investments
Slide 3
Communications is the single most important component of how an organization responds to a disaster.
Minimize Scale and
Scope
Improve Operation Continuity
Minimize Duration
Safer, More Secure Campus
Slide 4
With NoAudible Sounda Distressed Person Can
Request Assistance
Elevating Safety & Security Silent Alarm
1Employee presses alarm button, telephone key or
smart badge
2
Alert notifications delivered to internal
security and management personnel
3Emergency conference established
among emergency responders
Slide 5
With NoAudible Sounda Distressed Person Can
Request Assistance
Using Conference,
Muted Security Personnel Can
Listen to What is Occurring in the
Room
Elevating Safety & Security Panic Button
1 Employee presses telephone key
2
DAKS sends location information to the phone display of internal
security personnel and conferences them with the
employee’s phone.
3Security personnel can be dispatched, but will have the
advantage of being kept up to date as to
what is going on behind the door.
Slide 6
Elevating Safety & Security Crisis Team Mobilization
Automated dial-out to home and/or mobile phones with alert announcement and instructions
Track for each staff resource: Success or failure of contact and message delivery Positive or negative response to the mobilization request
Automatic escalation if the response quota is not satisfied
Automatic notifications to supervisors of the result of the process
Automated Mobilization of
Appropriate Resources
Through
Intelligent Notification
Slide 7
1 Emergency number is
dialed
2
Caller and security agent are setup in two-party no-hold conference with caller location displayed on phone
Local security agent can dispatch internal resources and/or join municipal 911 services to the call. Conference call
remains active even if the emergency caller disconnects
3
Swift,
Intelligent,
Effective
Mobilization
Elevating Safety & Security Internal Emergency Call Handling
Slide 8
Defined for appropriate areas of concern (e.g. buildings, floors, halls, etc.)
Triggered by/from: Dial-in from any telephone with PIN authentication Computer Hardwired connection from alarm panels Interface to alarm management and control system via
API
Send alerts to employees and appropriate security/facilities
personnel
Activate additional
building alarmsSlide 8
Elevating Safety & SecurityEvacuation Alert
Timely delivery of a Message with
Accurate Instructions is
Key to Protecting the Wellbeing of
Staff and Visitors to the
Area
1Evacuation alert
is initiated
2
3
Slide 9
Periodically Contact Staff Member to
Assure Safety
Monitor People in Hazardous
Work Assignments
Elevating Safety & Security Personal Security
Calls are placed to worker on a cyclical
basis
2
1Worker with
mobile phone logs in to activate
surveillance
3Worker answers
surveillance call and reports status
If worker fails to answer, alerts are
issued to monitoring and/or rescue teams with worker’s last status
report
4
Slide 10
Integrated Emergency
Collaborationand Alert
Notification
SimultaneouslyIntelligently
Mobilize Response Resourcesand Alert Affected People
Elevating Safety & SecurityCrisis Response
2 ActivateDial-in
AnnouncementServices
to provide access to situation updates
Initiate First Responder Emergency Conference
1
Send Alerts
Staff Call BackRescue Services
Slide 11
Elevating Safety & Security Multi-Faceted Resolution
Support
Comprehensive
Response and
Resolution
Workflow
Product Overview
Slide 13
DAKS for Today’s EnterpriseMission Critical Solution Platform
Support simple notification scenarios
Support comprehensive incident response and resolution workflows
For routine as well as emergency notification and collaboration scenarios
Strong Integration – protocols and applications
Flexible Integrated Applications
Intelligent Notifications
High Performance and Emergency Conferencing
On-Demand Information Services
One Number Calling Services
E-mail to HiPath Phones
Wi-Fi Location Services
No moving parts, magnetic storage or batteries
Low power consumption
High MTBF > 400,000 hours
Optimized Linux OS
High Performance
Slide 14
Launch Telephone,
Pager, and/or E-mail Messages to Prescribed Notification
GroupsQuickly and
Reliably
DAKS for Today’s EnterpriseIntelligent Notifications Application
Contact Strategy Broadcast Priority Parallel or Sequential dialing Subscriber Priority Level dialing E-mail Notifications Leverage Enhanced CorNet-NQ
features
Contact Acknowledgement Simple “any-key”
acknowledgement Positive/Negative Confirmation PIN Required Subscriber calls back, enters PIN
and confirms
Broadcast Success Criteria Specific number of
acknowledgements received Specific number of contacts
completed Conditional Follow-up Broadcasts Call back for Completed Message
Triggers Phone Call
Prompting dialogs PIN protected Direct or via Scenario
Operator Console Launch and monitor Direct or via Scenario
Electrical Contacts Scheduled Integrated Applications External System Interfaces
E-mail services Production control Facilities management Custom integrations (via API)
Personal Security Alerts
Slide 15
Routine Collaborative Conferences Pre-set conferences Meet-Me conferences Ad-hoc and progressive conferences
Emergency Conferences Any combination of dial-out and dial-in participants Try alternate phone number if first number is busy Leverage enhanced CorNet-NQ features Priority setting to arbitrate allocation of resources Triggered with or without Operator intervention Conferees can be automatically dialed or added via “no
hold”
Convening and Triggering Internal or external telephone Attendant at an operator console Integrated applications Time-scheduled
High Performance
and Emergency
Conferencing
DAKS for Today’s EnterpriseConferencing Application
Slide 16
Emergency Scenario Support Provide situation updates following emergency alerts
without burdening support services staff Optionally allow subscribers to dial in and listen to the
last one or two broadcast alert notifications
Routine Information Announcements Post recorded announcements accessible to staff, faculty,
students … etc.
Message selection based upon: Last digits of the dialed number, or Digit input prompted during the call
Announcements are played immediately and always from the beginning
Multi-Channel Dial-In
Announcement Services
forUp-to-Date Status or
Information Messages
DAKS for Today’s EnterpriseOn Demand Updates (Info Telephone)
Slide 17
Significantly Increases the Availability of Mobile Users and Callers Do Not Wait as Long to Reach the Resource
Group Calling Dialing a published number calls all members of a group
simultaneously The first person to answer takes the call
Personal Calling An individual can be called simultaneously on several phones
assigned to him/her via a single number Global “follow-me” number management Reach key decision maker in a crisis situation
Features Different announcements for callers before, between and
during dial-up phases Special announcement to called subscribers before connecting
to caller Call Screening with up to 20 authorized callers with up to 9
levels of authorization
Reach People Quickly and
Easily At One Published Telephone Number
DAKS for Today’s EnterpriseOne Number Calling Services Application
Slide 18Slide 18
Algorithmically Call Multiple
Contact Numbers to Reach a Key
Resource
Caller Can Be Informed of the
Status of the Dialing
DAKS for Today’s EnterprisePersonal Calling Services
Phase 1
Call Brett
@ 1234
Office Phone
Business Cell Phone
Phase 2
Home Phone
PersonalCell
PhoneDelayed Phase 2 Dialing
Slide 19Slide 19
DAKS for Today’s EnterpriseLeverage CorNet-NQ
Variable Ringing Signals Alarm Urgent Normal
Station Busy Strategies Forced Release Intrusion Emergency Intrusion Call Waiting/Camp On
Trunks Busy Strategies Emergency Intrusion with
Neutral Alerting Announcement
Automatic Trunk Release
Redirection Override Strategies Ignore Call Forwarding Ignore Pickup / Hunt
Groups Ignore Do-Not-Disturb Direct Access to Executive
in Executive/Secretary Configurations
Automatic Speaker Activation
Variable 1- or 2-line Text Display Output
Elevate
Awareness
Assure
Connection
Extend Reach
Slide 20
DAKS for Today’s EnterpriseDeployment & Operation
TDM or SIP Interface to
PBX
Automatic and Ad-hoc Report
Generation
Up to 10 Administrators and Operators
Real-Time Monitoring
No Human Intervention Required to
Launch a Broadcast
Slide 21
Tight Integration with On-site Applications and Facilities Alarms, Sensors, Management and Support Systems
Nurse Call, Patient Monitoring, Location Services, HIS
Ready When Needed Most Eliminates risk of access to shared resource during widespread crisis Integration into daily operations assures user familiarity during crisis
response
Security of Sensitive Personnel Data Eliminate security risk of providing personnel data to third party Only authorized personnel access confidential personnel data Runs on internal secured servers and workstations No data exposure to the to Internet
Low Total Cost of Ownership Eliminate unpredictable usage fees associated with hosted solutions Buy it once, use it all you want – not usage or time sensitive
Expand feature capabilities as needs evolve
Integration
Availability
Security
Value
DAKS for Today’s EnterprisePremised Based Solution Advantages
Slide 22
Pricing Driven by Scale and Features Number of channels and subscribers Application modules (Broadcast, Conferencing,
InfoTelephone, Calling Services) Additional features such as Text-to-Speech, E-mail or
Integration
Purchase Price includes 12 Months of Support Hardware repair/replacement warranty Software maintenance releases 8 x 5 technical support help desk
Annual Maintenance Agreements Extended hardware warranty, software maintenance and
help desk access Priced as a percentage of the system configuration US
Suggested List Price
Scaled to Customer Size
and Tailored to Business
Requirements
DAKS for Today’s EnterprisePricing & Warranty
Slide 23Slide 23
Why DAKS for Today’s Enterprise?
Elevated Safety and Security of Enterprise Provide enhanced security options for staff Initiate crisis team mobilization and track real-time staff
responses by name Certainty of alerting and conferencing capabilities during large
scale disasters
Investment Leverage Supporting Routine Operational Needs Flexibility of voice announcements and e-mail message
notifications Conferencing, scheduled and ad-hoc Systems monitoring and automatic notification
Easy to Use, Highly Adaptive
Secure, Internal System
Low Total Cost of Ownership
Mission
Critical
Collaboration,
Notification
and
Advanced
Communication
Services
Slide 24
Questions? When seconds count….
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