Elevating Safety & SecurityDAKS Mission Critical Communications

Slide 2

Agenda

Elevating Safety & Security Throughout Your Enterprise

Personal

Disaster and Mass Casualty Events

DAKS Overview

Application Components and Capabilities

Deployment and Operations

Pricing and Warranty

Questions & Answers

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Challenges for Today’s Enterprise

Elevating Safety and Security with Improved Response Management Detection and reporting of critical incidents Immediate and effective collaboration on situation

assessment and response strategy Rapid deployment of response resources Rapid notification and ongoing communication with

affected constituents

Key to Meeting these Challenges Assume a Readiness Posture – Proactive and Reactive Mission Critical Collaboration and Notification Extensible Investments

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Communications is the single most important component of how an organization responds to a disaster.

Minimize Scale and

Scope

Improve Operation Continuity

Minimize Duration

Safer, More Secure Campus

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With NoAudible Sounda Distressed Person Can

Request Assistance

Elevating Safety & Security Silent Alarm

1Employee presses alarm button, telephone key or

smart badge

2

Alert notifications delivered to internal

security and management personnel

3Emergency conference established

among emergency responders

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With NoAudible Sounda Distressed Person Can

Request Assistance

Using Conference,

Muted Security Personnel Can

Listen to What is Occurring in the

Room

Elevating Safety & Security Panic Button

1 Employee presses telephone key

2

DAKS sends location information to the phone display of internal

security personnel and conferences them with the

employee’s phone.

3Security personnel can be dispatched, but will have the

advantage of being kept up to date as to

what is going on behind the door.

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Elevating Safety & Security Crisis Team Mobilization

Automated dial-out to home and/or mobile phones with alert announcement and instructions

Track for each staff resource: Success or failure of contact and message delivery Positive or negative response to the mobilization request

Automatic escalation if the response quota is not satisfied

Automatic notifications to supervisors of the result of the process

Automated Mobilization of

Appropriate Resources

Through

Intelligent Notification

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1 Emergency number is

dialed

2

Caller and security agent are setup in two-party no-hold conference with caller location displayed on phone

Local security agent can dispatch internal resources and/or join municipal 911 services to the call. Conference call

remains active even if the emergency caller disconnects

3

Swift,

Intelligent,

Effective

Mobilization

Elevating Safety & Security Internal Emergency Call Handling

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Defined for appropriate areas of concern (e.g. buildings, floors, halls, etc.)

Triggered by/from: Dial-in from any telephone with PIN authentication Computer Hardwired connection from alarm panels Interface to alarm management and control system via

API

Send alerts to employees and appropriate security/facilities

personnel

Activate additional

building alarmsSlide 8

Elevating Safety & SecurityEvacuation Alert

Timely delivery of a Message with

Accurate Instructions is

Key to Protecting the Wellbeing of

Staff and Visitors to the

Area

1Evacuation alert

is initiated

2

3

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Periodically Contact Staff Member to

Assure Safety

Monitor People in Hazardous

Work Assignments

Elevating Safety & Security Personal Security

Calls are placed to worker on a cyclical

basis

2

1Worker with

mobile phone logs in to activate

surveillance

3Worker answers

surveillance call and reports status

If worker fails to answer, alerts are

issued to monitoring and/or rescue teams with worker’s last status

report

4

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Integrated Emergency

Collaborationand Alert

Notification

SimultaneouslyIntelligently

Mobilize Response Resourcesand Alert Affected People

Elevating Safety & SecurityCrisis Response

2 ActivateDial-in

AnnouncementServices

to provide access to situation updates

Initiate First Responder Emergency Conference

1

Send Alerts

Staff Call BackRescue Services

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Elevating Safety & Security Multi-Faceted Resolution

Support

Comprehensive

Response and

Resolution

Workflow

Product Overview

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DAKS for Today’s EnterpriseMission Critical Solution Platform

Support simple notification scenarios

Support comprehensive incident response and resolution workflows

For routine as well as emergency notification and collaboration scenarios

Strong Integration – protocols and applications

Flexible Integrated Applications

Intelligent Notifications

High Performance and Emergency Conferencing

On-Demand Information Services

One Number Calling Services

E-mail to HiPath Phones

Wi-Fi Location Services

No moving parts, magnetic storage or batteries

Low power consumption

High MTBF > 400,000 hours

Optimized Linux OS

High Performance

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Launch Telephone,

Pager, and/or E-mail Messages to Prescribed Notification

GroupsQuickly and

Reliably

DAKS for Today’s EnterpriseIntelligent Notifications Application

Contact Strategy Broadcast Priority Parallel or Sequential dialing Subscriber Priority Level dialing E-mail Notifications Leverage Enhanced CorNet-NQ

features

Contact Acknowledgement Simple “any-key”

acknowledgement Positive/Negative Confirmation PIN Required Subscriber calls back, enters PIN

and confirms

Broadcast Success Criteria Specific number of

acknowledgements received Specific number of contacts

completed Conditional Follow-up Broadcasts Call back for Completed Message

Triggers Phone Call

Prompting dialogs PIN protected Direct or via Scenario

Operator Console Launch and monitor Direct or via Scenario

Electrical Contacts Scheduled Integrated Applications External System Interfaces

E-mail services Production control Facilities management Custom integrations (via API)

Personal Security Alerts

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Routine Collaborative Conferences Pre-set conferences Meet-Me conferences Ad-hoc and progressive conferences

Emergency Conferences Any combination of dial-out and dial-in participants Try alternate phone number if first number is busy Leverage enhanced CorNet-NQ features Priority setting to arbitrate allocation of resources Triggered with or without Operator intervention Conferees can be automatically dialed or added via “no

hold”

Convening and Triggering Internal or external telephone Attendant at an operator console Integrated applications Time-scheduled

High Performance

and Emergency

Conferencing

DAKS for Today’s EnterpriseConferencing Application

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Emergency Scenario Support Provide situation updates following emergency alerts

without burdening support services staff Optionally allow subscribers to dial in and listen to the

last one or two broadcast alert notifications

Routine Information Announcements Post recorded announcements accessible to staff, faculty,

students … etc.

Message selection based upon: Last digits of the dialed number, or Digit input prompted during the call

Announcements are played immediately and always from the beginning

Multi-Channel Dial-In

Announcement Services

forUp-to-Date Status or

Information Messages

DAKS for Today’s EnterpriseOn Demand Updates (Info Telephone)

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Significantly Increases the Availability of Mobile Users and Callers Do Not Wait as Long to Reach the Resource

Group Calling Dialing a published number calls all members of a group

simultaneously The first person to answer takes the call

Personal Calling An individual can be called simultaneously on several phones

assigned to him/her via a single number Global “follow-me” number management Reach key decision maker in a crisis situation

Features Different announcements for callers before, between and

during dial-up phases Special announcement to called subscribers before connecting

to caller Call Screening with up to 20 authorized callers with up to 9

levels of authorization

Reach People Quickly and

Easily At One Published Telephone Number

DAKS for Today’s EnterpriseOne Number Calling Services Application

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Algorithmically Call Multiple

Contact Numbers to Reach a Key

Resource

Caller Can Be Informed of the

Status of the Dialing

DAKS for Today’s EnterprisePersonal Calling Services

Phase 1

Call Brett

@ 1234

Office Phone

Business Cell Phone

Phase 2

Home Phone

PersonalCell

PhoneDelayed Phase 2 Dialing

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DAKS for Today’s EnterpriseLeverage CorNet-NQ

Variable Ringing Signals Alarm Urgent Normal

Station Busy Strategies Forced Release Intrusion Emergency Intrusion Call Waiting/Camp On

Trunks Busy Strategies Emergency Intrusion with

Neutral Alerting Announcement

Automatic Trunk Release

Redirection Override Strategies Ignore Call Forwarding Ignore Pickup / Hunt

Groups Ignore Do-Not-Disturb Direct Access to Executive

in Executive/Secretary Configurations

Automatic Speaker Activation

Variable 1- or 2-line Text Display Output

Elevate

Awareness

Assure

Connection

Extend Reach

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DAKS for Today’s EnterpriseDeployment & Operation

TDM or SIP Interface to

PBX

Automatic and Ad-hoc Report

Generation

Up to 10 Administrators and Operators

Real-Time Monitoring

No Human Intervention Required to

Launch a Broadcast

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Tight Integration with On-site Applications and Facilities Alarms, Sensors, Management and Support Systems

Nurse Call, Patient Monitoring, Location Services, HIS

Ready When Needed Most Eliminates risk of access to shared resource during widespread crisis Integration into daily operations assures user familiarity during crisis

response

Security of Sensitive Personnel Data Eliminate security risk of providing personnel data to third party Only authorized personnel access confidential personnel data Runs on internal secured servers and workstations No data exposure to the to Internet

Low Total Cost of Ownership Eliminate unpredictable usage fees associated with hosted solutions Buy it once, use it all you want – not usage or time sensitive

Expand feature capabilities as needs evolve

Integration

Availability

Security

Value

DAKS for Today’s EnterprisePremised Based Solution Advantages

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Pricing Driven by Scale and Features Number of channels and subscribers Application modules (Broadcast, Conferencing,

InfoTelephone, Calling Services) Additional features such as Text-to-Speech, E-mail or

Integration

Purchase Price includes 12 Months of Support Hardware repair/replacement warranty Software maintenance releases 8 x 5 technical support help desk

Annual Maintenance Agreements Extended hardware warranty, software maintenance and

help desk access Priced as a percentage of the system configuration US

Suggested List Price

Scaled to Customer Size

and Tailored to Business

Requirements

DAKS for Today’s EnterprisePricing & Warranty

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Why DAKS for Today’s Enterprise?

Elevated Safety and Security of Enterprise Provide enhanced security options for staff Initiate crisis team mobilization and track real-time staff

responses by name Certainty of alerting and conferencing capabilities during large

scale disasters

Investment Leverage Supporting Routine Operational Needs Flexibility of voice announcements and e-mail message

notifications Conferencing, scheduled and ad-hoc Systems monitoring and automatic notification

Easy to Use, Highly Adaptive

Secure, Internal System

Low Total Cost of Ownership

Mission

Critical

Collaboration,

Notification

and

Advanced

Communication

Services

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Questions? When seconds count….