eGovernment and the Citizen - United...

eGovernment and the CitizeneGovernment and the CitizenA New Perspective

Current Situation in Ibero-AmericaDigital Cities Map.

Prepared by Jose L. BarlettaShangai , China, 14th. June 2002

Explore Digital Cities initiatives in “Latin-America”.

Consider “New Paradigms” that affect our lives

Discuss the “Citizen ” perspective

Assess the “Status” of the technologies

Introduce the “Digital Cities Map”.

Aim of the Presentation

IntroductionIntroduction

Cities and CitizenCities and Citizen

LatinLatin--America Current SituationAmerica Current Situation

eCity eCity –– eGovernment eGovernment -- eLifeeLife

Different ModelsDifferent Models

A Methodology A Methodology –– A mapA map

Major TopicsMajor Topics

Cities through the timeCities through the time

Information Society Information Society and the Citizenand the CitizenHenoc Henoc -- 4.400 b.C.4.400 b.C.

Menfis 4.300 b.CMenfis 4.300 b.CUr Ur -- 3.500 b.C.3.500 b.C.

Jericó 3500 b.C.Jericó 3500 b.C.Polis State CityPolis State CityGreek StatesGreek States

Central Cities

Technopolis

Sub-Urban Communities eVillage

SmartCity

eGovernmenteLIFE

1940 1950-1960 1970-1980 1990-2000 2001-2010

Urban Development

Information Society and CitizensInformation Society and Citizens

Modern Cities

Old Cities

1900

First Cities

3500 bC

700 aC

Digital Cities: EvolutionDigital Cities: Evolution

GIIINTELLIGENT

CITYSMART

CITY

INTELLIGENTISLAND

CYBER CITY

TELE CITY

DIGITAL CITY INTERNET

NII

INTRANET

EXTRANET

ECII

JIIMII

eGovernment

eLocalGov

The New Digital WorldThe New Digital World

DifferentModels

(Platforms)

DifferentModels

(Platforms)National ProjectsNII, LAII, ECII, etcNational ProjectsNII, LAII, ECII, etc

Digital and Smart Cities

Digital and Smart Cities

¿What is a Digital City?¿What is a Digital City?

eLife eGovernment

Towards the Information SocietyA new network Generation

Digital CitiesAnd Citizens

Topics to DiscussTopics to Discuss

Direction Of The City

Innovation of the City

Operation of the City

Resources Administration

The Challenge The Challenge -- 20022002--20052005

and its impact on: Telecommunications ---

The Citizens---

Homes and Offices ---

The Government ---

Markets ---

Services ---

Convergence of Technologies

Fixed Fixed MobileMobile

Static Static DynamicDynamic

Local Local GlobalGlobal

Open TVOpen TV CATVCATV

Individual ServicesIndividual Services FSN (Full Ser. Net.)FSN (Full Ser. Net.)

DialDial--upup DSL/Cable/BFWDSL/Cable/BFW

Broadcast Broadcast AccessAccess

Closed System Closed System Open SystemOpen System

Traditional Telephony Traditional Telephony Telephony IP Telephony IP -- CableCable

Passive Users Passive Users Active Users Active Users

Convergence of Technologies

Traditional Commerce Traditional Commerce

SectorialSectorial UniversalUniversal

Few access TechnologiesFew access Technologies Several TechnologiesSeveral Technologies

Monopolies Monopolies LiberalizationLiberalization

High Access CostHigh Access Cost Free AccessFree Access

Real Kiosks Real Kiosks Virtual Kiosks Virtual Kiosks

CableCable WirelessWireless

NewsNews eNewseNews

LifeLife eLife eLife

Traditional SocietyTraditional Society Information Society Information Society

Convergence of Technologies

MultiServiceOperators

Multimedia

IT

Services

Products

Hardware Software Content50 60 70 80 90 2000

Computer

Science

Electronic

Telecommunications

Mainframe Mini PC Networks WWW - Internet

Traditional Government eGovernment

Traditional Society Information SocietyTraditional Citizen Connected Citizen

Broadcasting Access

Source: Barnews Research Group

Mobile Telephony

Convergence of Services

EnhancedCopper Fiber

FITLFTTHFTTCHFC

xDSLISDN

MMDSLMDSMVDSWLL

3G

DBSDTH

VSAT

Source: The Strategis Group, Inc.

CableWireline

SatelliteTerrestrial Wireless

Fixed

Access Alternatives to eGov Models

Mobile

eGovernment Current Situation

Political Transformation

Greater Transparency

in planning and transactions is making markets and institutions work better

is being redefined by the creative use of two–way communications

The today’s technological transformations can be reflected in:

eGovernment Current Situation

Caribbean: 112 ( 25% of the Market)

Colombia: 159 (65% of the Market)

Venezuela: 385 (59% of the market)

Brazil: 1,458 (49% of the Market)

Argentina: 3,656 (70% of the Market)

Chile: 656 (80% of the Market)

Central-America: 156(up to 48% of the Market)

Mexico: 1,364 (52% of the Market)

Bolivia: 19 (35% of the Market)

Thousands of HouseholdsTotal = 15.1 million wired households

USA and Canada: 7 million households

Federal level websites presents basic and application support services. Information requests, search engines and payments of personal documents are available

Many states have small informative websites for their municipalities. Information regarding tourism, lodging, and geographical data isdisplayed

Web hosting providers, designer and developers have local presence. Few have national presence

The five countries have federal portals. Only Argentina, Brazil, Chile and Mexico have services of transact level in the maturity website scale

eGovernment Current Situation

The eGovernmenteGovernment programs in the region are recently starting.

The maturity of sites is in the lower levelsof the scale:

0 5 10 15 20 25 30 35

Brazil

México

Argentina

Chile

Internet penetration in upper and middle class vs Internet penetration in overall population

Source: Martin Hilbert, ECLAC, based on ITU, BCG, 1999; eMarketer, 2001.

Internet Users Total % of population (14 years+)Internet Users as a % of Top 15% of Population (14years+)

The Digital Gap

Source: Martin Hilbert, ECLAC, based on ITU, BCG, 1999; eMarketer, 2001.

81.6

57.1

68.6

68.9

12.3

8.6

10.3

10.3

0 10 20 30 40 50 60 70 80 90

Brazil

Mexico

Argentina

Total Latin America

Internet User Total, % of population (14 years+)Internet User as a % of Top 15% of Population (14years+)

Estimate 2004

The Digital Gap

Internet penetration and GNI per Capita

UK

COLIndia

TURDOM

Norway

USA

Ireland

ARG

Estonia

CanadaHongkong

SwedenDenmark

Portugal

Spain

Slovenia

URUPoland

Hungrary

Netherlands

Japan

Switzerland

France

VEN

CHICZECH

MEX

BRA

Singapore

Italy

MAL

Germany

Slovakia

RUS

China PER

Greece

-5.0

5.0

15.0

25.0

35.0

45.0

55.0

65.0

75.0

85.0

05000 10000 15000 20000 25000 30000 35000

GNI per capita

Use

r per

Cap

ita

Source: Martin Hilbert, ECLAC, 2001; based on Worldbank 2001, Netsizer, 2001

agencies become more productive by allowing each employee to focus on mission critical activities,mission critical activities, and permit routine inquires to be handled electronically, besides eGovernment can improve the image government entities in the eyes of citizen and businesses.

Defining a eGovernment Strategy

Business

Government

Citizen

Main advantages to take into consideration

include convenience, improved quality of costumer service, and access to more, higher quality information.

have the possibility to include lower cost of doing business and increased access to information

• Intelligent Transportation

• Traffic Flows

• Drivers License Registration

Administration Health Human Services

Public Safety Courts/Criminal Justice Transportation

• Electronic Procurement• Tax Filing• Permitting• ERPs

• Telemedicine

• Teleradiology

• Claims Processing

• Handgun Registries

• Crime Statistics

• Most Wanted Lists

• CJIS

• Video Arrangement

• Ticket Adjudication

Infrastructure• Government Intranet (Content Management / Web Templates / Index / Taxonomy)

• Application Support

• Basic Services MCS support for planning and assessment, training

• Job Searching• Integrated Case Management• Integrated Service Delivery

Dom

ain

driv

enT

ech.

dri

veneGovernmet Solution AreaseGovernmet Solution Areas

Key Elements

The The CitizenCitizen

TechnologyTechnologyStandardsStandards

ProductsProducts

The MarketThe Market

RegulationsRegulations

ServicesServicesProvidersProviders

ForecastingForecasting

OpportunitiesOpportunities

gCentral environmentgCentral environment

A Methodology A Methodology

One way to determine the level of developmentOne way to determine the level of development

1. Internet Access

2. Infrastructure

3. Telephony Penetration

4. Network Quality

5. Hardware and Software

6. Technical Support

1. Education – online

2. Teachers PC - Internet

3. Training in TIC

1. Citizen and Gov. online

2. Local Content

3. TICs Working Environment

4. Entertainment

5. Opportunities

6. B2B and B2C

Policies -- TIC

1. Level of Citizen Access

2. eGovernment - local_Government

3. Regulations

Network Access eLife

TICs --- Education eGovernment and Enterprises

Policy

Defining the LevelDefining the Level

How to reach a good level ?How to reach a good level ?

A Practical ApproachA Practical Approach

Level of DevelopmentLevel of Development

More relevant modelsMore relevant models

More relevant modelsMore relevant models

@@@

The NeighborhoodThe Neighborhood

Crisis of trust in government -- especially youths

Reconnect people with governmentReconnect people with government

Lack of transparency & accountability inside/out

Open up government to self & public

Lack of consultation in decision making

Bring people into govBring people into gov’’t t -- feedback & interactionfeedback & interaction

Processes do not reflect digital economy

State/National Competitiveness

Why eGovernment? Why eGovernment?

Source: The Council for Excellence in GovernmentThe Council for Excellence in Government

13%

21%

23%

36%

General public selecting each as the most important potential benefit from e-government.

Government more accountable to citizens

Greater public accessto information

More efficient/cost-effective government

More convenientgovernment services

Gov’tofficials

Most Important Benefits Most Important Benefits

Source: The Council for Excellence in GovernmentThe Council for Excellence in Government

19%

34%

17%

23%

56%

11%

76%

3%

92%

0%

E-gov't will have positive effect

E-gov't will have negative effect

General Public Institutional Customers

All Groups Foresee Positive effect

Gov’t Officials

In Government Service Delivery – Some Savings by Cohen, S. and Eimicke, W.

$7.74——$3.48$0.11$4.15Counter

Total UnitCost

Credit Card

DevelopmentCost

OverheadDirectMaterials

Direct Labor

Type ofTransaction

$3.62$1.32$0.85$0.40$0.53$0.52Internet

Interacting with citizens through gCentralgCentral will enable different levels of government to save between 15% and 100%15% and 100% on each interaction with citizens

The Use of InternetThe Use of Internet

Current Situation

Factors Factors Factors Factors Factors Factors Factors Factors Of SuccessOf SuccessOf SuccessOf SuccessOf SuccessOf SuccessOf SuccessOf Success

F.o.SF.o.SF.o.SF.o.SF.o.SF.o.SF.o.SF.o.S

Equipment/Technology

Defining the Defining the Citizen LevelLevel

A Reference FrameworkA Reference FrameworkA Reference FrameworkA Reference Framework

BarriersStimulus

Equipment/TechnologyEquipment/TechnologyEquipment/TechnologyEquipment/Technology

Digital Cash

Internet/Intranet/Extranet

Cable Modem

Portals - Vortals

Online News

Wireless

Bluetooth

eGovernment

eLGovernment

Information Society

Dial-up/ISDN/sDSL

NIU- CAP- ATM

Set Top Box

CATV - Telcos

Digital Cities

Smart CitieseLife

The Citizen and the New Environment

myHealthmyHealth

myCalendarmyCalendar myContactsmyContacts

myInboxmyInbox

myWalletmyWallet

myMusicmyMusic

myNotificationsmyNotifications

myDocumentsmyDocuments

myAddressmyAddress

myTAXesmyTAXes

myPollsmyPolls

The Citizen and the New Environment

Stimulus

Factors of Success

Access Market - Globalization

TIC’sTIC’s Penetration Penetration –– Social ImpactSocial Impact

Products for the Users - Adaptation

Interactivity – B2B - B2C- Comparison

Simple procedures - Accesability

New Technologies - Service Quality

Prices of Telecommunication Services

Lack of Regulation Framework

Lack of Broadband

Security

Cultural Factors - Resistence to changes

Costs of distribution

Factors of Success

Barriers

20052005

Factors of Success

A formula to think about

20022002

CC Content Content CC ConnectivityConnectivityCC Commerce Commerce CC CommunityCommunityCC CostCostCC CitizenCitizenCC CompetitorsCompetitorsC ConvergenceC Convergence

2004

2001

AA AssociationsAssociationsAA ApplicationsApplicationsAA AdvertisingAdvertisingBB BroadbandBroadband

BB BrandBrandEE EquipmentEquipmentEE eLifeeLifeEE EntertainmentEntertainmentDD DemandDemand

TT TechnologiesTechnologiesPP ProductsProductsPP ProtocolsProtocolsPP ProvidersProvidersPP Price Price RR RegulationsRegulations

OO OpportunitiesOpportunities

M MarketM Mobile

FF FrequenciesFrequenciesFF ForecastForecast

UU UserUserSS ServicesServices

Factors of Success

www.barnews.com

Thank YouJosé L. Barletta

barletta@barnews.com