Effective Interviewing Techniques for Successful...

Kim Seeling Smith, Founder and CEO of Ignite Global• Leading Authority in Talent Recruitment with over 15 years of direct experience talent

recruitmentandengagementinAsia,US,NewZealand,andAustralia• Featured regularly onmajorHR publications and personally Interviewedmore than 5,000

candidates• Frequently consulted and engaged by Fortune 500 companies includingGECapital, Trans

Union,andEnergizerformajorHRrelatedprojects

Kim Seeling Smith is the founder and CEO of Ignite Global, a consultancy whosemissionis todeliver themuchneededbreakthroughs inattracting,engagingandretainingstaffintoday’sSocialAge.OriginallytrainedasaCPAandManagementConsultantwithKPMG,Kimsubsequentlyspent15yearsworkingasarecruiterandstudyingwhysomecompaniesaregreatatidentifying,hiringandretainingtalentedstaffwhileothersconstantlybattlestaffturnover.KimisafrequentpresenterfortheAustralianHumanResourcesInstitute(AHRI),AustraliaandSingapore’sHRSummitSeriesandCPAAustralia.SheisregularlyfeaturedinHumanCapitalMagazine,LatteMagazineandTheBRW.Kimisalsoaco-authorof101 Great Ways to Enhance Your Career.

FacultyDirector

Knowledge for the world business leaders C L A R I D E N 28 – 29 October 2013

Shangri-La Hotel, Singapore

EffectiveInterviewingTechniquesforSuccessfulTalentRecruitment

Publication by Kim Seeling Smith:

2ContactAdmissionsOfficeat+6568995030|admissions@claridenglobal.com|www.claridenglobal.com

2013CLARIDENGLOBALEXECUTIVEEDUCATION

Kim Seeling Smith, Founder and CEO of Ignite Global• Leading Authority in Talent Recruitment with over 15 years of direct experience talent recruitmentandengagementinAsia,US,NewZealand,andAustralia• Featured regularly onmajor HR publications and personally Interviewedmore than 5,000 candidates• Frequently Consulted and engaged by Fortune 500 companies including GE Capital, TransUnion,andEnergizerforHRrelatedprojects

Kim Seeling Smith isthefounderandCEOofIgniteGlobal,aconsultancywhosemissionistodeliverthemuchneededbreakthroughsinattracting,engagingandretainingstaffintoday’sSocialAge.

OriginallytrainedasaCPAandManagementConsultantwithKPMG,Kimsubsequentlyspent15yearsworkingasarecruiterinAustralia,NewZealandandtheUnitedStates.DuringthattimeKimstudiedwhysomecompaniesaregreatatidentifying,hiringandretainingtalentedstaffwhileothersconstantlybattlestaffturnover.Kimhasmarriedtheseobservationswiththelatestinternationalresearchtobringyoustatistics,casestudies,personalstoriesandsomeverypracticaltoolsthatyoucanapplyforimmediateimpactonyourteamandinyourbusiness.

Recentsuccessesinclude:• Invitedtojudge3categoriesforthe2012AustralianHRAwards.• EngagedbyaFortune500,hightechfirmtodesign,reviewallexternallysourcedcontentandsupplementwith

originalthoughtleadership,a250piecetalentattractionandretentioncontentrepositoryfortheir35,000worldwidevalueaddedresellers.

• Appointedas a SubjectMatterExpert to adviseUSbased,multi-nationalfinancial servicesfirm’sglobal SeniorLeadershipProjectTeamonincreasingemployeeengagementwithinthecompany.

Kim is a frequent presenter for theAustralian Human Resources Institute (AHRI), Australia and Singapore’s HRSummitSeriesandCPAAustralia.SheisregularlyfeaturedinHumanCapitalMagazine,LatteMagazineandTheBRW.

Kimisaco-authorof101 Great Ways to Enhance Your Career.

EffectiveInterviewingTechniquesforSuccessfulTalentRecruitment

FACULTYDIRECTOR

“The training is both informative and engaging, inspiring participants to be preparedwhen conductinginterviewsandutilizethetoolsandtechniquespresented.KimfromIgniteGlobalisanexceptionalpresenterwhoisimpressiveinherdeliveryandsharesawealthofknowledgewithinherfieldofexpertise.”

– Human Resource Advisor, CARDNO

“Kimisenergeticandhighlyengaging,demonstratinganabilitytoeffectivelyworkwithadiversegroupofpeople.Managerswhohaveattendedthecoursehavecomebackenergizedandverypositiveaboutapplyingtheknowledgegained”

– Human Resource Executives, Energizer Australia

FEEDBACKFROMPASTPARTICIPANTS

2013CLARIDENGLOBALEXECUTIVEEDUCATION

3ContactAdmissionsOfficeat+6568995030|admissions@claridenglobal.com|www.claridenglobal.com

PROGRAMSUMMARYProgram:

Dates:Location:

EffectiveInterviewingTechniquesforSuccessfulTalentRecruitment28–29October2013(2daysprogram)Shangri-LaHotel,Singapore

EarlyBird1(Register&payby2Sep2013):EarlyBird2(Register&payby30Sep2013):RegularTuitionFee:

S$2,590S$2,790S$2,890

ProgramEssence:

Thistwodayshighlyinteractiveandhands-onexecutiveprogramwillprovideyouwithaneffectiveinterviewing technique, insights and skills to allowyou tobecomeabetter interviewer.DesignedforHRandRecruitmentProfessionals, youwill identify the keys to a great hire, learn practical interviewing framework and deliver impactful questionsthatwillhelpyoudifferentiatebetweenanaverageandatalentedhire.Youwillalsodiscovertechniques in writing good job description and job advertisement that will help you to attract talent.Our expert trainerwill sharehow to effectively read a resume and mine for “red flags” to explore during the interview process.Youwillalsowalk-awaywithpractical tips in checking the reference andalsoinreading body language and other subliminal signals during interview.Throughouttheprogram,youwillbeinvolvedinhands-on role-play and interviewing simulation. At the end of the program, you will leave theprogramwithrobustandobjectivebasedinterviewskills,whichwillsignificantlyincreasetheoddsofyourhiringsuccess.

Forlimitedtimeonlyby30September2013,register3participantsandthe4thparticipantwillreceiveacomplimentaryseat(Groupdiscountof

10%for2ndparticipantsfromthesameorganization).Note:GSTisapplicableonlytoparticipantsfromSingaporeregistered

companies.

PROGRAMINTRODUCTIONHiringtherightstaffisthesinglemostimportantthingyoucandotoensurebusinesssuccess.Theproblemisthathiringwellistrickyandmostmanagersarethrownintothisextremelyimportantrolewithlittle,orno,training.Thisseemschallengingwhenyouconsiderthatbadhirescouldbecostingyourcompanymillionsofdollars,andnotjustin‘hard’salarycostsandlostproductivity.Badhirescanbeadisruptiveinfluencetothewholeteam,negativelyaffectingtheirstresslevels,jobsatisfactionandcareeropportunities.

This two days highly interactive and hands-on executive program “Effective Interviewing Techniques for Successful Talent Recruitment” isdesignedtoprovideyouwithatangibleprocess,frameworkandpracticalapproachtoensurethateachhireisthebesthireitcanbe.DesignedforHRandRecruitmentProfessionals,youwilllearnthekeys to a great hire, practical interview framework and structure aswellas impactful interview questioning techniques to differentiate between average and talent hires.Youwillalsodiscovertechniquesinwritinggoodjobdescriptionandjobadvertisement thatwill help you to attract talent. Our expert trainerwill sharehow to effectively read a resume and mine for “red flags” to explore during the interview process. Youwill alsowalk-awaywithpractical tips in checking the referenceandalsoin reading body language and other subliminal signals during interview.Throughouttheprogram,youwillbeinvolvedininterviewingrole-playandsimulation.

At theendof theprogram,youwill leave theprogramwithrobustandobjectivebased interviewskills,whichwillsignificantlyincreasetheoddsofyourhiringsuccess.

ProgramDetails

2013CLARIDENGLOBALEXECUTIVEEDUCATION

ProgramDetails

4ContactAdmissionsOfficeat+6568995030|admissions@claridenglobal.com|www.claridenglobal.com

WHOWILLBENEFITMOST

This executive program has been specifically designed for everyone in the company who plays an active role inmanpower selectionprocesswhich includesHumanResourceExecutives /Managers,HiringManagers,Recruiters,HeadHunters, TalentAcquisition Executives /Managers, TalentAdvisors, Human Resource Consultants, StaffingExecutives/Managers,LineManagers,Directors/VPsofHumanResource,andHeadsofdepartments

• Gainpracticalinterviewstructureandframeworkthatwillensureconsistencyinterviewstimeaftertime• Discover thehighlyeffectiveInterviewquestioningtechniqueswhich includeBehavioralandSituationalBased

Interviewquestions• Findouthowtosetupthepressurefilledinterviewyetcandidatedoesnotbecomeundulystressed• Effectivelyrecognizeacredibleresumeandcandidate’sbehavioraltraitstoincreasethehiringchance• Learnhowtotakenotesandanalyzecandidate’sanswer/impressionsaccurately• Buildagoodrapportwithcandidateinordertogainrelevantinformationaboutthemincludingreference• Hirebasedonbehavior,skill,orculturefit?Findoutwhy!

LEARNINGOBJECTIVES

• Acomprehensiveworkbookincludingallbackgroundmaterialandsources• AveryeasytouseandeffectiveJobDescriptionframework• AnInterviewFrameworkwithasynopsisofthecoursethattheycanusetopre-planinterviews• AnApplicantAssessmentFormtousetocompareallcandidatesforaspecificrole• Asimpleandeffectivejobadvertisementtemplate• AframeworkforbuildingandevaluatingSituationalBasedInterviewQuestions• SampleBehavioralandSituationalInterviewQuestions• Acomprehensivereferencecheckingtemplateandguide

ADDITIONALBENEFITS

2013CLARIDENGLOBALEXECUTIVEEDUCATION

ProgramAgenda

5ContactAdmissionsOfficeat+6568995030|admissions@claridenglobal.com|www.claridenglobal.com

Day 1

Why Hiring the Right Staff is Critical to Success• Costofemployeeturnover• Costofemployeedis-engagement• Completeexerciseonhowmuchemployeeturnoveranddis-engagementiscostingtheirdepartmentorcompany

Overview of 5Cs Framework for Greater Employee Engagement and Retention• HireCorrectly• Classify andManageAppropriately• Compensate Fairly• UseCurrencies of Choicetomotivateandengagestaff• Communicateusingthe‘5MustHaveConversationsforGreaterEmployeeEngagement’

3 Keys to a Great Hire• BehaviorsvsSkills

� Behavior:Innatecapabilitiesthatyouformbetweentheagesof3-15• CultureFit

� Howdoyoudefinecompanyculture:opendiscussion� Culturefit:CompanyValuesplusWorkstyle� Exercisetoallowthemtodefinetheirownculture� Pairedsharing

• Strengths� OverviewofGallupOrganization’s30yearresearchstudyonstrengthsandexplainwhyunderstandingyouremployees strengths and the strengths needed for particular roleswill increase employee engagement andretention

� MarcusBuckinghamvideo� Exerciseallowingthemtodefinethestrengthsneededin1particularroletheyarecurrentlyhiringfor� Pairedsharing

2013CLARIDENGLOBALEXECUTIVEEDUCATION

ProgramAgenda

6ContactAdmissionsOfficeat+6568995030|admissions@claridenglobal.com|www.claridenglobal.com

Day 1

6 Steps to Great Job Descriptions• Employeeretentiontip:startwithexistingstaff• Startwithfresheyes• Positionpurpose

� Exercisetodefinepositionpurpose� Groupsharing

• Jobobjective� Groupexercisetoteachthemhowtowriteveryspecificandmeasurablejobobjectivesusingadministrativeas-sistantroleasanexample

� Individualexercisetohavethemwrite3jobobjectivesforaspecificroletheyarecurrentlyhiring� Pairedcomparisonoftheirjobobjectives

• Definebehaviors• Defineminimumskillsrequirement

How to Read a Resume• Statisticsonnumberofpeoplewholieonresumes• Quicktipstosavetimeandgainbetterinformation• Howtospotproblems• Resumereadinggroupexercise

Interview Questioning Techniques • BehavioralBasedInterviewQuestions

� ToptipstostructureeffectiveBehavioralBasedInterviewquestions� Whattolookfortoensurethecandidateisgivingyouvalidanswerstoyourinterviewquestions� Whatcangowrongandhowtoavoidit� ExercisetoconstructvalidBehavioralBasedInterviewquestionsusingthecharacteristicstheydefinedinprevi-ousexercise

� PairedsharingofBehavioralBasedInterviewquestions• SituationalBasedInterviewQuestions

� ToptipstostructureeffectiveSituationalBasedInterviewquestions� WhentouseSituationalBasedInterviewquestions� Whatcangowrongandhowtoavoidit� ExercisetoconstructvalidSituationalBasedInterviewquestions� TableexercisetoconstructSituationalBasedInterviewquestions

• PrimingthePumpQuestions� 3reasonstousePrimethePumpquestions� Explanationoftechnique� TableexercisetocomeupwithasmanyPrimethePumpquestionsaspossible(fungame)

• MagicQuestions� OverviewofMagicQuestions� GroupdiscussiononwhyyouwouldaskeachoftheMagicQuestions

• Mis-matchedReferenceCheckQuestions� Explanationoftechnique

• Day 1 Review

2013CLARIDENGLOBALEXECUTIVEEDUCATION

ProgramAgenda

7ContactAdmissionsOfficeat+6568995030|admissions@claridenglobal.com|www.claridenglobal.com

Day 2

Fun Exercise to Review Day 1

5 Step Interview Frameworks• Preparation

� Determinebehaviorsneededandconstructrolebasedquestions� Reviewresumeandconstructcandidatebasedquestions� Determinevenue� Groupdiscussionpros/consofdifferentvenues� Determinetoneofinterview� Groupdiscussionondifferentinterviewstyles� Determinewhoelsewillbeinvolvedandhowtocoordinaterolesbetweenallinterviewers� Howtotakenotesanddocumentanswers/impressionsofthecandidate

• SettheScene� Focusonthem� Overviewinterviewstructure� Buildrapport� Groupdiscussiononhowtobuildrapport� PrimethePump� MagicQuestions

• Evaluatetheirsuitabilityasacandidate� Groupdiscussiononwhattolookforwhenevaluatinganswerstointerviewquestions� Howtogothroughtheirresumewithoutgettingside-tracked

• Sellthemontheopportunity� Howtodeterminewhattheyarelookingfor� Howtoconvincethemthisistherightjobforthem.

• Wrapup� Whenandhowtowrapup

Role Play Interview Scenarios

Pressure Filled Interviews• Whenandwhywouldyouputacandidateunderpressureinaninterview• Howtosetupthepressurefilledinterviewsothecandidatedoesnotbecomeundulystressed• Techniquesusedtoconductpressurefilledinterviews• Roleplaytoconductpressurefilledinterviews

2013CLARIDENGLOBALEXECUTIVEEDUCATION

ProgramAgenda

8ContactAdmissionsOfficeat+6568995030|admissions@claridenglobal.com|www.claridenglobal.com

Day 2

Communication Styles• Overviewof4personalitystyles• Howtoidentifywhichstylethecandidatemightbe• Howtoaskquestionsgiventheirpersonalitystyle• Exercisetoidentifypersonalitystyles• Roleplaytocommunicatewithdifferentpersonalitystyles

Reference Checking • Groupdiscussiononreferencechecking• Whatdoyoureferencecheck?• Howtoconstructreferencecheckquestions• Tableexercisetocomeupwithsolutionswhenarefereedoesnotwanttogiveareference• Roleplaytocheckareferenceonacandidateusingcommunicationstyles

Job Ads• Toptipsonwritingcompellingjobads

Review of the Course• Funexercisetoreviewcoursecontent• Exercisetodevelopactionplanandtop3stepstoimplementimmediately

Awarding of Certificate

REGISTRATION PAGE

Knowledge for the world business leaders C L A R I D E NE F F E C T I V E I N T E RV I E W I N G T E C H N I Q U E S F O R

S U C C E S S F U L TA L E N T R E C R U I T M E N T 28–29October2013|Shangri-LaHotel,Singapore

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Shangri-La Hotel, Singapore28–29October201322OrangeGroveRoad,Singapore258350Tel:+6567373644Fax:+6567373257Website:http://www.shangri-la.com/en/property/singapore/shangrila

PROGRAM FEES1ST EARLY BIRD FEE: S$2,590(Registrationandpaymentmustbereceivedby2September2013)

2ND EARLY BIRD FEE: S$2,790(Registrationandpaymentmustbereceivedby30September2013)

REGULAR FEE: S$2,890

GROUP DISCOUNT:For2registrationsfromthesamecompanyandbillingsource,the2ndparticipantenjoysa10%discount.

Forregistrationsof3fromthesamecompanyandbillingsource,the4thparticipantreceivesacomplimentaryseat.Onediscountschemeappliespercompany.

Note:GSTisapplicableonlytoparticipantsfromSingaporeregisteredcompanies.

ImportantNotice:PaymentsarerequiredwithregistrationandmustbereceivedpriortotheCoursetoguaranteeyourplace.