Effective Interviewing Techniques for Successful …claridenglobal.com/leadership_ins_brochure/CGBrochure_L...• Engaged by a Fortune 500, high tech firm to design, review all externally

Kim Seeling Smith, Founder and CEO of Ignite Global• Leading Authority in Talent Recruitment with over 15 years of direct experience talent

recruitmentandengagementinAsia,US,NewZealand,andAustralia• Featured regularly onmajorHR publications and personally Interviewedmore than 5,000

candidates• Frequently consulted and engaged by Fortune 500 companies includingGECapital, Trans

Union,andEnergizerformajorHRrelatedprojects

Kim Seeling Smith is the founder and CEO of Ignite Global, a consultancy whosemissionis todeliver themuchneededbreakthroughs inattracting,engagingandretainingstaffintoday’sSocialAge.OriginallytrainedasaCPAandManagementConsultantwithKPMG,Kimsubsequentlyspent15yearsworkingasarecruiterandstudyingwhysomecompaniesaregreatatidentifying,hiringandretainingtalentedstaffwhileothersconstantlybattlestaffturnover.KimisafrequentpresenterfortheAustralianHumanResourcesInstitute(AHRI),AustraliaandSingapore’sHRSummitSeriesandCPAAustralia.SheisregularlyfeaturedinHumanCapitalMagazine,LatteMagazineandTheBRW.Kimisalsoaco-authorof101 Great Ways to Enhance Your Career.

FacultyDirector

Knowledge for the world business leaders C L A R I D E N 28 – 29 October 2013

Shangri-La Hotel, Singapore

EffectiveInterviewingTechniquesforSuccessfulTalentRecruitment

Publication by Kim Seeling Smith:

2ContactAdmissionsOfficeat+6568995030|[email protected]|www.claridenglobal.com

2013CLARIDENGLOBALEXECUTIVEEDUCATION

Kim Seeling Smith, Founder and CEO of Ignite Global• Leading Authority in Talent Recruitment with over 15 years of direct experience talent recruitmentandengagementinAsia,US,NewZealand,andAustralia• Featured regularly onmajor HR publications and personally Interviewedmore than 5,000 candidates• Frequently Consulted and engaged by Fortune 500 companies including GE Capital, TransUnion,andEnergizerforHRrelatedprojects

Kim Seeling Smith isthefounderandCEOofIgniteGlobal,aconsultancywhosemissionistodeliverthemuchneededbreakthroughsinattracting,engagingandretainingstaffintoday’sSocialAge.

OriginallytrainedasaCPAandManagementConsultantwithKPMG,Kimsubsequentlyspent15yearsworkingasarecruiterinAustralia,NewZealandandtheUnitedStates.DuringthattimeKimstudiedwhysomecompaniesaregreatatidentifying,hiringandretainingtalentedstaffwhileothersconstantlybattlestaffturnover.Kimhasmarriedtheseobservationswiththelatestinternationalresearchtobringyoustatistics,casestudies,personalstoriesandsomeverypracticaltoolsthatyoucanapplyforimmediateimpactonyourteamandinyourbusiness.

Recentsuccessesinclude:• Invitedtojudge3categoriesforthe2012AustralianHRAwards.• EngagedbyaFortune500,hightechfirmtodesign,reviewallexternallysourcedcontentandsupplementwith

originalthoughtleadership,a250piecetalentattractionandretentioncontentrepositoryfortheir35,000worldwidevalueaddedresellers.

• Appointedas a SubjectMatterExpert to adviseUSbased,multi-nationalfinancial servicesfirm’sglobal SeniorLeadershipProjectTeamonincreasingemployeeengagementwithinthecompany.

Kim is a frequent presenter for theAustralian Human Resources Institute (AHRI), Australia and Singapore’s HRSummitSeriesandCPAAustralia.SheisregularlyfeaturedinHumanCapitalMagazine,LatteMagazineandTheBRW.

Kimisaco-authorof101 Great Ways to Enhance Your Career.

EffectiveInterviewingTechniquesforSuccessfulTalentRecruitment

FACULTYDIRECTOR

“The training is both informative and engaging, inspiring participants to be preparedwhen conductinginterviewsandutilizethetoolsandtechniquespresented.KimfromIgniteGlobalisanexceptionalpresenterwhoisimpressiveinherdeliveryandsharesawealthofknowledgewithinherfieldofexpertise.”

– Human Resource Advisor, CARDNO

“Kimisenergeticandhighlyengaging,demonstratinganabilitytoeffectivelyworkwithadiversegroupofpeople.Managerswhohaveattendedthecoursehavecomebackenergizedandverypositiveaboutapplyingtheknowledgegained”

– Human Resource Executives, Energizer Australia

FEEDBACKFROMPASTPARTICIPANTS



PROGRAMSUMMARYProgram:

Dates:Location:

EffectiveInterviewingTechniquesforSuccessfulTalentRecruitment28–29October2013(2daysprogram)Shangri-LaHotel,Singapore

EarlyBird1(Register&payby2Sep2013):EarlyBird2(Register&payby30Sep2013):RegularTuitionFee:

S$2,590S$2,790S$2,890

ProgramEssence:

Thistwodayshighlyinteractiveandhands-onexecutiveprogramwillprovideyouwithaneffectiveinterviewing technique, insights and skills to allowyou tobecomeabetter interviewer.DesignedforHRandRecruitmentProfessionals, youwill identify the keys to a great hire, learn practical interviewing framework and deliver impactful questionsthatwillhelpyoudifferentiatebetweenanaverageandatalentedhire.Youwillalsodiscovertechniques in writing good job description and job advertisement that will help you to attract talent.Our expert trainerwill sharehow to effectively read a resume and mine for “red flags” to explore during the interview process.Youwillalsowalk-awaywithpractical tips in checking the reference andalsoinreading body language and other subliminal signals during interview.Throughouttheprogram,youwillbeinvolvedinhands-on role-play and interviewing simulation. At the end of the program, you will leave theprogramwithrobustandobjectivebasedinterviewskills,whichwillsignificantlyincreasetheoddsofyourhiringsuccess.

Forlimitedtimeonlyby30September2013,register3participantsandthe4thparticipantwillreceiveacomplimentaryseat(Groupdiscountof

10%for2ndparticipantsfromthesameorganization).Note:GSTisapplicableonlytoparticipantsfromSingaporeregistered

companies.

PROGRAMINTRODUCTIONHiringtherightstaffisthesinglemostimportantthingyoucandotoensurebusinesssuccess.Theproblemisthathiringwellistrickyandmostmanagersarethrownintothisextremelyimportantrolewithlittle,orno,training.Thisseemschallengingwhenyouconsiderthatbadhirescouldbecostingyourcompanymillionsofdollars,andnotjustin‘hard’salarycostsandlostproductivity.Badhirescanbeadisruptiveinfluencetothewholeteam,negativelyaffectingtheirstresslevels,jobsatisfactionandcareeropportunities.

This two days highly interactive and hands-on executive program “Effective Interviewing Techniques for Successful Talent Recruitment” isdesignedtoprovideyouwithatangibleprocess,frameworkandpracticalapproachtoensurethateachhireisthebesthireitcanbe.DesignedforHRandRecruitmentProfessionals,youwilllearnthekeys to a great hire, practical interview framework and structure aswellas impactful interview questioning techniques to differentiate between average and talent hires.Youwillalsodiscovertechniquesinwritinggoodjobdescriptionandjobadvertisement thatwill help you to attract talent. Our expert trainerwill sharehow to effectively read a resume and mine for “red flags” to explore during the interview process. Youwill alsowalk-awaywithpractical tips in checking the referenceandalsoin reading body language and other subliminal signals during interview.Throughouttheprogram,youwillbeinvolvedininterviewingrole-playandsimulation.

At theendof theprogram,youwill leave theprogramwithrobustandobjectivebased interviewskills,whichwillsignificantlyincreasetheoddsofyourhiringsuccess.

ProgramDetails


ProgramDetails


WHOWILLBENEFITMOST

This executive program has been specifically designed for everyone in the company who plays an active role inmanpower selectionprocesswhich includesHumanResourceExecutives /Managers,HiringManagers,Recruiters,HeadHunters, TalentAcquisition Executives /Managers, TalentAdvisors, Human Resource Consultants, StaffingExecutives/Managers,LineManagers,Directors/VPsofHumanResource,andHeadsofdepartments

• Gainpracticalinterviewstructureandframeworkthatwillensureconsistencyinterviewstimeaftertime• Discover thehighlyeffectiveInterviewquestioningtechniqueswhich includeBehavioralandSituationalBased

Interviewquestions• Findouthowtosetupthepressurefilledinterviewyetcandidatedoesnotbecomeundulystressed• Effectivelyrecognizeacredibleresumeandcandidate’sbehavioraltraitstoincreasethehiringchance• Learnhowtotakenotesandanalyzecandidate’sanswer/impressionsaccurately• Buildagoodrapportwithcandidateinordertogainrelevantinformationaboutthemincludingreference• Hirebasedonbehavior,skill,orculturefit?Findoutwhy!

LEARNINGOBJECTIVES

• Acomprehensiveworkbookincludingallbackgroundmaterialandsources• AveryeasytouseandeffectiveJobDescriptionframework• AnInterviewFrameworkwithasynopsisofthecoursethattheycanusetopre-planinterviews• AnApplicantAssessmentFormtousetocompareallcandidatesforaspecificrole• Asimpleandeffectivejobadvertisementtemplate• AframeworkforbuildingandevaluatingSituationalBasedInterviewQuestions• SampleBehavioralandSituationalInterviewQuestions• Acomprehensivereferencecheckingtemplateandguide

ADDITIONALBENEFITS


ProgramAgenda


Day 1

Why Hiring the Right Staff is Critical to Success• Costofemployeeturnover• Costofemployeedis-engagement• Completeexerciseonhowmuchemployeeturnoveranddis-engagementiscostingtheirdepartmentorcompany

Overview of 5Cs Framework for Greater Employee Engagement and Retention• HireCorrectly• Classify andManageAppropriately• Compensate Fairly• UseCurrencies of Choicetomotivateandengagestaff• Communicateusingthe‘5MustHaveConversationsforGreaterEmployeeEngagement’

3 Keys to a Great Hire• BehaviorsvsSkills

� Behavior:Innatecapabilitiesthatyouformbetweentheagesof3-15• CultureFit

� Howdoyoudefinecompanyculture:opendiscussion� Culturefit:CompanyValuesplusWorkstyle� Exercisetoallowthemtodefinetheirownculture� Pairedsharing

• Strengths� OverviewofGallupOrganization’s30yearresearchstudyonstrengthsandexplainwhyunderstandingyouremployees strengths and the strengths needed for particular roleswill increase employee engagement andretention

� MarcusBuckinghamvideo� Exerciseallowingthemtodefinethestrengthsneededin1particularroletheyarecurrentlyhiringfor� Pairedsharing


ProgramAgenda


Day 1

6 Steps to Great Job Descriptions• Employeeretentiontip:startwithexistingstaff• Startwithfresheyes• Positionpurpose

� Exercisetodefinepositionpurpose� Groupsharing

• Jobobjective� Groupexercisetoteachthemhowtowriteveryspecificandmeasurablejobobjectivesusingadministrativeas-sistantroleasanexample

� Individualexercisetohavethemwrite3jobobjectivesforaspecificroletheyarecurrentlyhiring� Pairedcomparisonoftheirjobobjectives

• Definebehaviors• Defineminimumskillsrequirement

How to Read a Resume• Statisticsonnumberofpeoplewholieonresumes• Quicktipstosavetimeandgainbetterinformation• Howtospotproblems• Resumereadinggroupexercise

Interview Questioning Techniques • BehavioralBasedInterviewQuestions

� ToptipstostructureeffectiveBehavioralBasedInterviewquestions� Whattolookfortoensurethecandidateisgivingyouvalidanswerstoyourinterviewquestions� Whatcangowrongandhowtoavoidit� ExercisetoconstructvalidBehavioralBasedInterviewquestionsusingthecharacteristicstheydefinedinprevi-ousexercise

� PairedsharingofBehavioralBasedInterviewquestions• SituationalBasedInterviewQuestions

� ToptipstostructureeffectiveSituationalBasedInterviewquestions� WhentouseSituationalBasedInterviewquestions� Whatcangowrongandhowtoavoidit� ExercisetoconstructvalidSituationalBasedInterviewquestions� TableexercisetoconstructSituationalBasedInterviewquestions

• PrimingthePumpQuestions� 3reasonstousePrimethePumpquestions� Explanationoftechnique� TableexercisetocomeupwithasmanyPrimethePumpquestionsaspossible(fungame)

• MagicQuestions� OverviewofMagicQuestions� GroupdiscussiononwhyyouwouldaskeachoftheMagicQuestions

• Mis-matchedReferenceCheckQuestions� Explanationoftechnique

• Day 1 Review


ProgramAgenda


Day 2

Fun Exercise to Review Day 1

5 Step Interview Frameworks• Preparation

� Determinebehaviorsneededandconstructrolebasedquestions� Reviewresumeandconstructcandidatebasedquestions� Determinevenue� Groupdiscussionpros/consofdifferentvenues� Determinetoneofinterview� Groupdiscussionondifferentinterviewstyles� Determinewhoelsewillbeinvolvedandhowtocoordinaterolesbetweenallinterviewers� Howtotakenotesanddocumentanswers/impressionsofthecandidate

• SettheScene� Focusonthem� Overviewinterviewstructure� Buildrapport� Groupdiscussiononhowtobuildrapport� PrimethePump� MagicQuestions

• Evaluatetheirsuitabilityasacandidate� Groupdiscussiononwhattolookforwhenevaluatinganswerstointerviewquestions� Howtogothroughtheirresumewithoutgettingside-tracked

• Sellthemontheopportunity� Howtodeterminewhattheyarelookingfor� Howtoconvincethemthisistherightjobforthem.

• Wrapup� Whenandhowtowrapup

Role Play Interview Scenarios

Pressure Filled Interviews• Whenandwhywouldyouputacandidateunderpressureinaninterview• Howtosetupthepressurefilledinterviewsothecandidatedoesnotbecomeundulystressed• Techniquesusedtoconductpressurefilledinterviews• Roleplaytoconductpressurefilledinterviews


ProgramAgenda


Day 2

Communication Styles• Overviewof4personalitystyles• Howtoidentifywhichstylethecandidatemightbe• Howtoaskquestionsgiventheirpersonalitystyle• Exercisetoidentifypersonalitystyles• Roleplaytocommunicatewithdifferentpersonalitystyles

Reference Checking • Groupdiscussiononreferencechecking• Whatdoyoureferencecheck?• Howtoconstructreferencecheckquestions• Tableexercisetocomeupwithsolutionswhenarefereedoesnotwanttogiveareference• Roleplaytocheckareferenceonacandidateusingcommunicationstyles

Job Ads• Toptipsonwritingcompellingjobads

Review of the Course• Funexercisetoreviewcoursecontent• Exercisetodevelopactionplanandtop3stepstoimplementimmediately

Awarding of Certificate

REGISTRATION PAGE

Knowledge for the world business leaders C L A R I D E NE F F E C T I V E I N T E RV I E W I N G T E C H N I Q U E S F O R

S U C C E S S F U L TA L E N T R E C R U I T M E N T 28–29October2013|Shangri-LaHotel,Singapore

BookingContact(ApprovingManager)Mr/Mrs/Ms:_____________________JobTitle:_________________________Department:_____________________Telephone:_______________________Fax:____________________________Email:____________________________________________________________Organization:_____________________________________________________Address:___________________________________________________________________________________________________PostalCode:____________

IwouldliketoreceivemoreinformationonhotelaccomendationusingClaridenGlobalcoporaterate.

Please Register the following participant(s) for this Program:1stParticipantName(Mr/Mrs/Ms):_____________________________________JobTitle:___________________Department:_____________________________Telephone:___________________________Fax:___________________________Email:_____________________________________DateofBirth:______________2ndParticipantName(Mr/Mrs/Ms):____________________________________JobTitle:___________________Department:_____________________________Telephone:___________________________Fax:___________________________Email:_____________________________________DateofBirth:______________3rdParticipantName(Mr/Mrs/Ms):_____________________________________JobTitle:___________________Department:_____________________________Telephone:___________________________Fax:___________________________Email:_____________________________________DateofBirth:______________4thParticipantName(Mr/Mrs/Ms):_____________________________________JobTitle:___________________Department:_____________________________Telephone:___________________________Fax:___________________________Email:_____________________________________DateofBirth:______________

PAYMENT METHODSBY CHEQUE / BANK DRAFT :MadepayabletoCLARIDENGLOBALINTERNATIONALLIMITEDandmailto:3InternationalBusinessPark,#04-29,NordicEuropeanCentre,Singapore609927.BY TELEGRAPHIC TRANSFER TO:BankName: Standard Chartered BankBankcode: 7144Branchcode: 001BankAddress: 6 Battery Road, #01-01, Singapore 049909BankAccountNo: 0107775042 BankAccountname:CLARIDEN GLOBAL INTERNATIONAL LIMITEDSWIFTCode: SCBLSGSGPleasenotethatallbankchargesaretobebornebyparticipants.PleaseensureClaridenGlobalreceivesthefullinvoicedamount.Note: Please include invoice number on all payment types and yourcompany’snameinyourpaymentinstructionsforourreference.CREDIT CARD:Tomake payment by credit card, please call our client services hotline at+6568995030.

4 WAYS TO REGISTER

Email:[email protected]

Fax:+6565674328

Call:+6568995030

Website:www.claridenglobal.com

DATE AND LOCATIONThisexecutiveprogramwillbeheldat:

Thefeeforthistwo-dayexecutiveprogramincludesallwrittenmaterials,lunchandrefreshments.

HOW TO REGISTER AND PAYAn invoice and registration confirmation will be sent within 7 days, pleasecontactus if youhavenotheard fromuswithin 7days.Payment canbemadebycreditcard,bybanktransferorbychequemadepayableto“ClaridenGlobalInternationalLimited”.ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.

ACCOMMODATIONAccommodationisnotincludedintheprogramfeebutyouwillbeentitledtouseourcorporaterateforyouraccommodation.Informationwillbesentalongwithyourregistrationconfirmation.

SPONSORSHIP

INTERESTED IN PROMOTING YOUR ORGANIZATION TO OUR PARTICIPANTSFormoreinformationonsponsorship,tabletopdisplays&insertopportunities,pleasecontactusat+6568995030.

CANCELLATIONS AND SUBSTITUTIONSOnce we have received your booking, the place(s) are confirmed. No refundswillbemadeforanycancellations,however,programcreditsofequivalentvalueonlyapplicableforClaridenGlobaleventswillbeprovided.Creditscanonlyberedeemedfor1programandisvalidforonlyone(1)yearfromdateofissue.Substitutionwithaqualifiedcandidateisallowedbyprovidingatleast5workingdaysofadvancenoticetoClaridenGlobal.Onetimesubstitutionisallowedwithnocharges.Subsequentsubstitutionswillbecharged10%adminfee.

ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORMPLEASENOTE:ClaridenGlobalInternationalLimitedreservestherighttochangethecontent and timingof theprogramme, the speakers and thedate andvenuedue to reasons beyond their control. If in the unlikely event that the course iscancelled,ClaridenGlobalInternationalLimitedwillrefundthefullamountanddisclaimanyfurtherliability.

ENQUIRIES:Ifyouhaveanyqueriesaboutregistrationorpaymentpleasedonothesitatetocontactourclientservicesdepartmenton+6568995030.

PRIVATE DISCLOSURE STATEMENT: Any information provided by you inrelationtothiseventisbeingcollectedbyClaridenGlobalInternationalLimitedandwillbeheldinthestrictestconfidence.Itwillbeaddedtoourdatabasefortheprimarypurposeofprovidingyouwithinformationaboutfutureeventsandservices.

Visit us at www.claridenglobal.com for upcoming events

FOR OFFICIAL USEFEERECEIVED REFERENCEL3062/LC/JN

Shangri-La Hotel, Singapore28–29October201322OrangeGroveRoad,Singapore258350Tel:+6567373644Fax:+6567373257Website:http://www.shangri-la.com/en/property/singapore/shangrila

PROGRAM FEES1ST EARLY BIRD FEE: S$2,590(Registrationandpaymentmustbereceivedby2September2013)

2ND EARLY BIRD FEE: S$2,790(Registrationandpaymentmustbereceivedby30September2013)

REGULAR FEE: S$2,890

GROUP DISCOUNT:For2registrationsfromthesamecompanyandbillingsource,the2ndparticipantenjoysa10%discount.

Forregistrationsof3fromthesamecompanyandbillingsource,the4thparticipantreceivesacomplimentaryseat.Onediscountschemeappliespercompany.

Note:GSTisapplicableonlytoparticipantsfromSingaporeregisteredcompanies.

ImportantNotice:PaymentsarerequiredwithregistrationandmustbereceivedpriortotheCoursetoguaranteeyourplace.

Documents

Effective Interviewing Techniques for Successful …claridenglobal.com/leadership_ins_brochure/CGBrochure_L...• Engaged by a Fortune 500, high tech firm to design, review all externally