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June 25, 2020
Anna Krylova, FCAS, MAAA
Christina Negley, ACAS, MAAA
Linda Syth, ACI
Effective Communication Between Actuaries and Stakeholders
1
About the Presenters
Anna Krylova, FCAS, MAAA• Chief Actuary• New Mexico Office of the Superintendent of Insurance
Christina Negley, ACAS, MAAA• Associate Actuary• Pinnacle Actuarial Resources
Linda Syth, ACI• Board of Directors, Chair of the Actuarial Committee• Wisconsin Injured Patients and Families Compensation Fund
2
Starting with the Summer Olympics
3
• Content
• Approach
• Conflict
Agenda
4
Actuary
Non-actuary who works regularly with actuaries
Non-actuary who works sometimes with actuaries
Polling Question
How would you categorize yourself?
What’s an actuary?
A
B
C
D
5
Content
6
Graph
Simple examples
Face-to-face conversations
Polling Question
Which of the following do you find most effective forexplaining/understanding actuarial concepts?
Thorough explanation of the analysis
A
B
C
D
7
IBNR “Report Card” Graph
8
What guidance do actuarial standards, particularly ASOP 41, provide to actuaries in their communication?
9
Approach
10
Preventing Miscommunication
“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw
11
“Actuarial reports/presentations are too technical.”
“My actuary thinks they have all the answers.”
“Actuaries are too risk averse.”
Polling Question
What can cause communication with an actuary to be difficult for a non-actuary?
Other
A
B
C
D
12
Conflict
13
Actuary Actuary
14
Final Thoughts
15
Questions
16
Join Us for the Next APEX Webinar
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• We’d like your feedback and suggestions
• Please complete our survey
• For copies of this APEX presentation
• Visit the Resource Knowledge Center at Pinnacleactuaries.com
Final Notes
18Commitment Beyond Numbers
Thank You for Your Time and Attention
Anna Krylova, FCAS, MAAA
anna.krylova@state.nm.us
Christina Negley, ACAS, MAAA
cnegley@pinnacleactuaries.com
Linda Syth, ACI
linda.h.syth@gmail.com
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