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Doing More With Less…Consultancies Skills Become Critical For L&D TeamsStephanie J Dale, Blue Cross and Blue Shield of Florida
Learning: Re-Imagined
Kindergarten Middle School Grad School
Skillsoft Suite of Products Knowledge?
AgendaAgenda
• Blue Cross and Blue Shield of Florida Background
• Commitment to Learning
• Environmental Factors: Past State
• Future State: Centralized Model for L&D
• The Beginning…
• Picking Your First Project
• Problem Solving and Outcomes
• Skillsoft Tools
• The Vision
• Summary
• Q&A
Blue Cross and Blue Shield of Florida (BCBSF) Background
Blue Cross and Blue Shield of Florida (BCBSF) Background
• Florida’s leading health insurer – in business for over 60 years
• 4.2 million members• 32% market share
• Life & Specialty Ventures and Government businesses
• Consolidated Businesses• Serve over 8.8 million people• $8.34 billion in revenue• 19 consecutive years of positive
financial performance• 6800 employees throughout Florida
• Mission Based; Values Driven
Commitment to LearningCommitment to Learning
• Our Value Statement:
Learning Organization, Continuous Improvement, Speed to Market
Environmental Factors: Past StateEnvironmental Factors: Past State
• Economy
• Healthcare reform looming• PMPM
• Decentralized training models
• Nine known Training Admin roles and systems
• CBT development
Learning Governance Board
Future State Change ProposalFuture State Change Proposal
Skillsoft perspectives Conference 2008
Skillsoft perspectives Conference 2008
The Beginning…
Building A Plane As We Are Flying
The First Project:Business Acumen Case Study
The First Project:Business Acumen Case Study
• COO deemed Business Acumen as a critical learning objective for entire company
• Training Plan approved by All Leaders
• Blended Learning Approach
• 10 Dialogue Designed e-learning• Each leader participated in design• Video taping, audio files• Leaders recorded their scripts• 2 ½ months time
• Instructor Led Training• Business Acumen course developed with Paradigm Learning• Officer and Director mandated in 2008• All management mandated in 2009
Training AdministrationTraining Administration• Problem Solving Documentation Utilized
• Analysis of processes in all training admin areas
• Training Administration: 57 issues/barriers identified in process analysis
• Six main objectives covered 60% of these 57 issues.
• 75% of these were performed by Corporate Learning & Development training administrators.
• Decision: Implement Skillsoft ILT module and SARM
• Implemented in 1 ½ months for five areas of training
Skillsoft ToolsSkillsoft Tools
• Dialogue Design
• Dialogue Live
• Skillstudio
• ILT
• SARM
• Leadership Development Channel
• Chapters to Go
• Books 24/7
• E-learning
• 24/7 Access
Learning Governance Board
Future State Change ProposalFuture State Change Proposal
The VisionThe Vision
• Training Administration Consolidation 1st
• Curriculum Design and Delivery Center: July 2009
• Centralized in 2010
• CBT Development consolidated: centralized throughout the organization
• Contingent/contract staff platform license by June 2009
Summary: Early SuccessesSummary: Early Successes
• Benefits Education for open enrollment
• Business Acumen
• Dialogue Live utilized
• Dialogue Design utilized
• Consistency of messages
• LDC
• Single sign-on
• Utilization rates
• Skillsoft Service Agreement
Summary: Ongoing ChallengesSummary: Ongoing Challenges
• Change
• Ease of Use
• Animation with Dialogue
• IT Infrastructure
Q&A
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