Doing More With Less…Consultancies Skills Become Critical For L&D TeamsStephanie J Dale, Blue Cross and Blue Shield of Florida

Learning: Re-Imagined

Kindergarten Middle School Grad School

Skillsoft Suite of Products Knowledge?

AgendaAgenda

• Blue Cross and Blue Shield of Florida Background

• Commitment to Learning

• Environmental Factors: Past State

• Future State: Centralized Model for L&D

• The Beginning…

• Picking Your First Project

• Problem Solving and Outcomes

• Skillsoft Tools

• The Vision

• Summary

• Q&A

Blue Cross and Blue Shield of Florida (BCBSF) Background

Blue Cross and Blue Shield of Florida (BCBSF) Background

• Florida’s leading health insurer – in business for over 60 years

• 4.2 million members• 32% market share

• Life & Specialty Ventures and Government businesses

• Consolidated Businesses• Serve over 8.8 million people• $8.34 billion in revenue• 19 consecutive years of positive

financial performance• 6800 employees throughout Florida

• Mission Based; Values Driven

Commitment to LearningCommitment to Learning

• Our Value Statement:

Learning Organization, Continuous Improvement, Speed to Market

Environmental Factors: Past StateEnvironmental Factors: Past State

• Economy

• Healthcare reform looming• PMPM

• Decentralized training models

• Nine known Training Admin roles and systems

• CBT development

Learning Governance Board

Future State Change ProposalFuture State Change Proposal

Skillsoft perspectives Conference 2008

Skillsoft perspectives Conference 2008

The Beginning…

Building A Plane As We Are Flying

The First Project:Business Acumen Case Study

The First Project:Business Acumen Case Study

• COO deemed Business Acumen as a critical learning objective for entire company

• Training Plan approved by All Leaders

• Blended Learning Approach

• 10 Dialogue Designed e-learning• Each leader participated in design• Video taping, audio files• Leaders recorded their scripts• 2 ½ months time

• Instructor Led Training• Business Acumen course developed with Paradigm Learning• Officer and Director mandated in 2008• All management mandated in 2009

Training AdministrationTraining Administration• Problem Solving Documentation Utilized

• Analysis of processes in all training admin areas

• Training Administration: 57 issues/barriers identified in process analysis

• Six main objectives covered 60% of these 57 issues.

• 75% of these were performed by Corporate Learning & Development training administrators.

• Decision: Implement Skillsoft ILT module and SARM

• Implemented in 1 ½ months for five areas of training

Skillsoft ToolsSkillsoft Tools

• Dialogue Design

• Dialogue Live

• Skillstudio

• ILT

• SARM

• Leadership Development Channel

• Chapters to Go

• Books 24/7

• E-learning

• 24/7 Access

Learning Governance Board

Future State Change ProposalFuture State Change Proposal

The VisionThe Vision

• Training Administration Consolidation 1st

• Curriculum Design and Delivery Center: July 2009

• Centralized in 2010

• CBT Development consolidated: centralized throughout the organization

• Contingent/contract staff platform license by June 2009

Summary: Early SuccessesSummary: Early Successes

• Benefits Education for open enrollment

• Business Acumen

• Dialogue Live utilized

• Dialogue Design utilized

• Consistency of messages

• LDC

• Single sign-on

• Utilization rates

• Skillsoft Service Agreement

Summary: Ongoing ChallengesSummary: Ongoing Challenges

• Change

• Ease of Use

• Animation with Dialogue

• IT Infrastructure

Q&A