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Developing Resilience Human Factors and Instructor Training
Carey Edwards
Managing Director LMQ Ltd
Willis IATA AAPA Asia Pacific Aviation Insurance Conference 3-6 March 2015
What is “Human factors”
Culture
Performance
CRM M C C
ERGONOMICS
MAN MACHINE INTERFACE FATIGUE
Behavior
Human error
Psychology HR
Disorientation
Aviation medicine
Human Factors are:
Commercial
Stress
Fatigue
Environment
Relationships
Checklists
Situation Awareness
Illness Memory
Design
System Failures
Culture
Training
Documentation Communications
Management
Teamwork
Performance
Direct
The factors
Performance
Managing
The factors
Performance
Potential
The factors
Performance
The acts or omissions that directly affect performance
Direct factors
Decision
Dexterity
Distraction/ concentration
Awareness / memory
Performance
Potential factors Design Environmental Fatigue Illness Visual illusions Memory Time Organizational Commercial Automation Security Political
System failures Psychological Physiological Language Procedures Alert systems Emergencies Relationships Documentation Cultural Stress
The factors that make these more likely
Performance
Managing factors
Things that manage the effect of the Potential Factors and improve Direct Factors
Performance
Managing factors-organization
Performance review Training SOPs Checklists System review Organisational
Briefings IT Tools Culture change Motivation Admin support
Performance
Managing factors-individual
Threat & Error Management Communication Teamwork Leadership Positive attitudes Behaviour Planning Problem prevention Workload management Situation awareness
Problem solving Discipline Decision making Concentration Stress management Monitoring Fitness Knowledge Technical skills
Performance
Human factors
Distraction
Dexterity
Decisio
n
Aw
areness
Potential Factors
Managing Factors
Direct Factors
Performance
Human Factors
Potential Factors
Managing Factors
Direct Factors
Resilience
Resilience
MAJOR THREATS
FATIGUE
Evidence-based Training Foundation © 2015
MAJOR THREATS
STARTLE
Instructors
Aggressive, abusive and intimidating
Don’t listen and talk too much
Cannot observe objectively
Superior, arrogant and know it all
Do not have an open mind
Leave student guessing
Evidence-based Training Foundation © 2015
Instructors
Patient and has a positive attitude
Encourages and is honest
Non-judgmental and shows empathy
Shows humility and admits mistakes
Supportive, respectful and honest
Good knowledge
Evidence-based Training Foundation © 2015
Core competencies
Not so good…
Cultural differences do not exist with high
performing professional teams !!
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