DENA BANK, Information Technology Department · DENA BANK, Information Technology Department ......

DENA BANK, Information Technology Department

Dear Sir/Madam, We are pleased to announce the launch of new internet banking i.e. FEBA (Finacle E Banking Application) from 11th December 2017. Customers’ accounts will be migrated to the new platform. Below points to be noted for guidance to the customers for smooth migration.

1. The internet banking application will not be available from 08th December 2017,

10:00 PM onwards till 11th December 2017 06:00 AM. Current internet banking

users are communicated about the migration activity.

2. If customer is making GST payments through FEBA, then customer be guided

to use login credentials of old Internet Banking application. Earlier the

customers were given separate credentials for making GST payments now the

credentials used for old Internet banking transactions shall be used for GST

payments too.

3. Corporate customers shall be requested to check their pending approvals for

financial transactions initiated through old Internet banking.

4. Scheduled payments will be processed through new internet banking from 11th

December 2017 onwards. However customers are requested to cross check

the registered scheduled payments once again in the new internet banking

module to avoid any inconvenience.

5. In case of any issues please raise your queries on

denaiconnect@denabank.co.in/ feba@denabank.co.in from registered email

ID.

6. The customer performing transactions through Bill aggregators like Bill desk,

Paytm, Payu and SBI e-pay will be redirected to FEBA login page.

7. The list of beneficiaries will also be available in the new internet banking.

Customers are requested to cross check the same.

8. In new internet banking module the OTP will be alternatively pushed to the

customer registered email-ID shortly. Meanwhile, customers are requested to

register their correct email ID with bank.

Regards, Internet banking Support team, Dena Bank