DEC, 2011 SWA HQ CS Team CS - PARTS PICKUP PROCESS – RMA SHIPMENTS

DEC, 2011

SWA HQ CS Team CS - PARTS

PICKUP PROCESS – RMA SHIPMENTS

Perfection in quality beyond your imagination SWA CS HQ- 2 / ?? -

ContentsContents

1. RMA PICKUP PROCESS

2. ESCALATION MATRIX

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1. RMA CONSUMPTION VS RECEIPTS

Ready with Packed Mate-rial in Original Packing of

Samsung

Book Consignment through TNT Toll Free

No. With Following Details :

• Samsung A/C No. 105055

• Complete Address with Pin Code

• Contact Details• No. of Packets• Approx. Weight

ESC/FSC

TNT GATI OMX OVERNITE

DTV/VD/HA/AC Parts HHP & Laptop Parts

Ready with Packed Material in Original Packing of Samsung

Call to Respective Representative of GATI/OMX/OVERNITE in that Area with Following Details

• Complete Address with Pin Code• Contact Details• No. of Packets• Approx. Weight

ESC/FSC

TNT will Providethe Booking No.

Toll Free No.

180030027000

Transporters to be called on Basis of Priority Defined ESC Wise

in Enclosed Sheet

Any issue Follow Escalation Matrix of Transporters & Samsung

ESC WISE MATRIX RMA

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2. ESCALATION MATRIX

TNT

GATI

OMX

OVERNITE

Microsoft Office Excel Worksheet

SAMSUNG

LEVEL -1 LEVEL-2 LEVEL-3Name Sujit Singh Mansi Aggarwal Gaurav DogerEmail sujit.singh@tnt.com mansi.aggarwal@tnt.com gaurav.doger@tnt.com Contact No. +91-9899895354 1800-300-27000 / 011-60009999 +91-9560909992

Level 1 Level 2Name Balwan/Veer Singh ShantanuEmail samsung_noida@omx.in shantanu@omx.inContact No. +91-9268568496 +91-8010992227

Level 1 Level2 Level 3 Level 4

Name Manish Sunil/Nikhil Gyanesh D Quamar Alam

Email Rc2@del.overnite-mail.com Rc.corp@overnite-mail.com Re2@del.overnite-mail.com Relations@del.overnite-mail.com

Contact No. +91-9311247932 +91-9350790583 +91-8595196112 +91-9313605203

Level 1 Level 2 Level 3Name Vipin Parkash Anil Kumar Sanjeev SuriEmail vipin.p@samsung.com anil.kumar@samsung.com sanjeev.suri@samsung.comContact No. +91-9971699034 +91-9999400531 +91-9910512225

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Thank You.