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DEC, 2011
SWA HQ CS Team CS - PARTS
PICKUP PROCESS – RMA SHIPMENTS
Perfection in quality beyond your imagination SWA CS HQ- 2 / ?? -
ContentsContents
1. RMA PICKUP PROCESS
2. ESCALATION MATRIX
Perfection in quality beyond your imagination SWA CS HQ- 3 / ?? -
1. RMA CONSUMPTION VS RECEIPTS
Ready with Packed Mate-rial in Original Packing of
Samsung
Book Consignment through TNT Toll Free
No. With Following Details :
• Samsung A/C No. 105055
• Complete Address with Pin Code
• Contact Details• No. of Packets• Approx. Weight
ESC/FSC
TNT GATI OMX OVERNITE
DTV/VD/HA/AC Parts HHP & Laptop Parts
Ready with Packed Material in Original Packing of Samsung
Call to Respective Representative of GATI/OMX/OVERNITE in that Area with Following Details
• Complete Address with Pin Code• Contact Details• No. of Packets• Approx. Weight
ESC/FSC
TNT will Providethe Booking No.
Toll Free No.
180030027000
Transporters to be called on Basis of Priority Defined ESC Wise
in Enclosed Sheet
Any issue Follow Escalation Matrix of Transporters & Samsung
ESC WISE MATRIX RMA
Perfection in quality beyond your imagination SWA CS HQ- 4 / ?? -
2. ESCALATION MATRIX
TNT
GATI
OMX
OVERNITE
Microsoft Office Excel Worksheet
SAMSUNG
LEVEL -1 LEVEL-2 LEVEL-3Name Sujit Singh Mansi Aggarwal Gaurav DogerEmail [email protected] [email protected] [email protected] Contact No. +91-9899895354 1800-300-27000 / 011-60009999 +91-9560909992
Level 1 Level 2Name Balwan/Veer Singh ShantanuEmail [email protected] [email protected] No. +91-9268568496 +91-8010992227
Level 1 Level2 Level 3 Level 4
Name Manish Sunil/Nikhil Gyanesh D Quamar Alam
Email [email protected] [email protected] [email protected] [email protected]
Contact No. +91-9311247932 +91-9350790583 +91-8595196112 +91-9313605203
Level 1 Level 2 Level 3Name Vipin Parkash Anil Kumar Sanjeev SuriEmail [email protected] [email protected] [email protected] No. +91-9971699034 +91-9999400531 +91-9910512225
Perfection in quality beyond your imagination SWA CS HQ- 5 / ?? -
Thank You.
