David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox...

David Tenserdjst@mozilla.com

djst.org/blog

Agenda

• Is support really needed?

• Why SUMO?

• Overview of SUMO

• Status of Mozilla support in Swedish

Is support really needed?

Is support really needed?

Is support really needed?

Is support really needed?

Is support really needed?

Is support really needed?

Mozilla’s support challenge

Users ofproduct

Contributorsof product

Potentialsupport

contributors

Why SUMO?

Why SUMO?

Why SUMO?

Overview of SUMO

• Knowledge Base

• Support Forum

• Live Chat

Status of Mozilla support in Swedish

Status of SUMO in Swedish

Heja

Sverige!!

We need your help!

• Write new Knowledge Base articles

• Improve or correct existing articles

• Översätt artiklar till svenska!

• Review other people’s edits

• Create screenshots and screencasts

• Answer questions in the forum

• Help people using Live Chat

• Hack on the codebase

Questions? Thoughts?

Ideas?

IRC: irc.mozilla.org: #sumoBlog: blog.mozilla.com/sumo

support.mozilla.com/kb/How+to+contributedjst@mozilla.com

Help us help!