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David Tenser [email protected] djst.org/blog

David Tenser [email protected] djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

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Page 1: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

David [email protected]

djst.org/blog

Page 2: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Agenda

• Is support really needed?

• Why SUMO?

• Overview of SUMO

• Status of Mozilla support in Swedish

Page 3: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Is support really needed?

Page 4: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Is support really needed?

Page 5: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Is support really needed?

Page 6: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Is support really needed?

Page 7: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Is support really needed?

Page 8: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Is support really needed?

Page 9: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Mozilla’s support challenge

Users ofproduct

Contributorsof product

Potentialsupport

contributors

Page 10: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Why SUMO?

Page 11: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Why SUMO?

Page 12: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Why SUMO?

Page 13: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Overview of SUMO

• Knowledge Base

• Support Forum

• Live Chat

Page 14: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera
Page 15: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Status of Mozilla support in Swedish

Page 16: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Status of SUMO in Swedish

Page 17: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Heja

Sverige!!

Page 18: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera
Page 19: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

We need your help!

• Write new Knowledge Base articles

• Improve or correct existing articles

• Översätt artiklar till svenska!

• Review other people’s edits

• Create screenshots and screencasts

• Answer questions in the forum

• Help people using Live Chat

• Hack on the codebase

Page 20: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

Questions? Thoughts?

Ideas?

Page 21: David Tenser djst@mozilla.com djst.org/blog · Knowledge Base for the answers you need. Firefox Search the Knowledge Base nkey ... Allmänt Sekretess Avancerat Innehåll Installera

IRC: irc.mozilla.org: #sumoBlog: blog.mozilla.com/sumo

support.mozilla.com/kb/[email protected]

Help us help!

http://support.mozilla.com/kb/How+to+contribute
http://support.mozilla.com/kb/How+to+contribute
mailto:[email protected]
mailto:[email protected]

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