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Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
ODR in PiedmontODR in Piedmont
June 6th, 2008June 6th, 2008
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
From ADRFrom ADR= Alternative Dispute Resolution= Alternative Dispute Resolution
Tools for resolving disputes outside Tools for resolving disputes outside the Court system …the Court system …
(On Line Dispute Resolution)
To ODRINTERNET
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
ADR in ItalyADR in Italy Role of the Chambers of Commerce in Italy Role of the Chambers of Commerce in Italy Arbitration and Mediation ChambersArbitration and Mediation Chambers The Piedmont Arbitration ChamberThe Piedmont Arbitration Chamber
ODRODR Conciliaonline (Tuscany, Piedmont, Rome, Conciliaonline (Tuscany, Piedmont, Rome,
Venice, Naples)Venice, Naples) Risolvionline (Milano)Risolvionline (Milano) WebCuriaWebCuria (Treviso)
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
MediationMediation
Mediation = voluntary and confidential Mediation = voluntary and confidential proceeding, where a neutral third party proceeding, where a neutral third party helps the litigants to find an agreement, helps the litigants to find an agreement, which will be mutually satisfactory.which will be mutually satisfactory.
For B2B and B2C disputesFor B2B and B2C disputes
advantagesadvantages:: voluntaryvoluntary Simple, fast, cost saving methodSimple, fast, cost saving method No binding judgement;No binding judgement; One hearing is sufficient One hearing is sufficient It ends with an agreementIt ends with an agreement..
CONCILIA on lineCONCILIA on line
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
http://www.conciliaonline.net/users/torino
http://www.conciliaonline.net/users/piemonte
Sample screenSample screen
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
Architecture of the Architecture of the serviceservice
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
INTERNETINTERNET
ConciliatorConciliator Party 1Party 1 Party 2Party 2
ServerServer
Ease of useEase of use
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
The user only needs to know:The user only needs to know:- - the Web address of the “meeting room” for on line dispute management the Web address of the “meeting room” for on line dispute management - the username and password communicated by the office.- the username and password communicated by the office.
The system automatically takes the user to the virtual meeting room, without The system automatically takes the user to the virtual meeting room, without the need of knowing anything elsethe need of knowing anything else..
Asynchronous part (before and after the meeting on line)Asynchronous part (before and after the meeting on line) The user can only download documents or submit new documentsThe user can only download documents or submit new documents. .
Synchronous part (on line meeting)Synchronous part (on line meeting) When the user enters the room, the conciliator will take over his guidance.When the user enters the room, the conciliator will take over his guidance. A message system will notify the user of the things he can or cannot do.A message system will notify the user of the things he can or cannot do. Icons in the user window always indicate the status of the user in real timeIcons in the user window always indicate the status of the user in real time
Languages: Languages: The system is designed with messages and interface in Italian and English.The system is designed with messages and interface in Italian and English.
Synchronous and Synchronous and asynchronous functionsasynchronous functions
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
Asynchronous part (before and after the meeting on line)Asynchronous part (before and after the meeting on line)
Sharing of document:Sharing of document: It is possible to share any documents that may It is possible to share any documents that may
be the subject of the dispute among all the parties to itbe the subject of the dispute among all the parties to it..
Synchronous part (meeting on line)Synchronous part (meeting on line)
Mode of communication:Mode of communication: Communication is made in the following Communication is made in the following ways: Chat with text, Audio, Video.ways: Chat with text, Audio, Video.
Directing functions:Directing functions: The conciliator has all the on line functions to The conciliator has all the on line functions to moderate a discussion on line between two or more parties.moderate a discussion on line between two or more parties.
Modes, types of access, Modes, types of access, instrumentationinstrumentation
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
CHAT CHAT WITH TEXT WITH TEXT
AUDIOAUDIO
VIDEOVIDEO
COMPLEXITY OF COMPLEXITY OF USEUSEMODE’ MODE’
DOCUMENTS DOCUMENTS andand
MESSAGESMESSAGES
LINELINE
Analogical Analogical lineline
ISDN / ADSLISDN / ADSL
ADSL / HDSLADSL / HDSL
AnalogicalAnalogicallineline
No No instrumentinstrument
Microphone Microphone and speakers and speakers or earphonesor earphones
Web CamWeb Cam
INSTRUMENTSINSTRUMENTS
No No instrumentinstrument
Sharing of documentsSharing of documents
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
Secretary Secretary (operator mgr.)(operator mgr.) User (party)User (party)
User (party)User (party)
ConciliatorConciliator
Documents from conciliatorDocuments from conciliator
Documents from userDocuments from user
Documents from secretariatDocuments from secretariat
Sharing of documentsSharing of documents
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
Types of documents that can be shared:Types of documents that can be shared: Matter of dispute (e.g. a disputed bill that has been digitalized, or a Matter of dispute (e.g. a disputed bill that has been digitalized, or a brochure, or a contract).brochure, or a contract).
Settlement report (which could be made available by the Conciliator, Settlement report (which could be made available by the Conciliator, downloaded by the parties, signed digitally, and returned to the downloaded by the parties, signed digitally, and returned to the conciliator).conciliator).
Shared documents may also be simple text messages, without Shared documents may also be simple text messages, without enclosures, that the conciliator views and decides whether or not to enclosures, that the conciliator views and decides whether or not to make available.make available.
Format of shared documents:Format of shared documents: There are no limits on the format of the documents (they can be There are no limits on the format of the documents (they can be text, images, and also wav and video recordings)text, images, and also wav and video recordings)
Virtual meeting roomVirtual meeting room
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
CONCILIA ON LINECONCILIA ON LINENumber of users: Number of users:
The window of CONCILIA On The window of CONCILIA On Line is set with dimensions for 4 Line is set with dimensions for 4 simultaneous users in audio and simultaneous users in audio and video mode. video mode.
Sharing of documents: Sharing of documents:
There is a section on the left There is a section on the left where documents are uploaded where documents are uploaded and made available if useful for and made available if useful for dispute management.dispute management.
Chat with text messages:Chat with text messages:
Under the audio/video windows Under the audio/video windows there is a shared window for text there is a shared window for text messages between all of the messages between all of the parties involved in the dispute parties involved in the dispute management.management.
Directing functions: Directing functions:
The Conciliator has keys at his The Conciliator has keys at his disposal to enable each party and disposal to enable each party and arrange the mode of dispute arrange the mode of dispute management (chat, audio, video).management (chat, audio, video).
System messages: System messages:
A detailed system message system A detailed system message system informs each user of his status and informs each user of his status and the status of proceedings and what he the status of proceedings and what he can or cannot do at any timecan or cannot do at any time
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
Directing functionsDirecting functions
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
User PartyUser PartyUser PartyUser Party User PartyUser Party User PartyUser Party
ConciliatorConciliator
Enabled for Enabled for transmissiontransmission
Enabled for Enabled for receptionreception
Enabled for Enabled for transmissiontransmission
Not enabled for Not enabled for receptionreception
Not enabled for Not enabled for transmissiontransmission
Enabled for Enabled for receptionreception
Not enabled for Not enabled for transmissiontransmission
Not enabled for Not enabled for receptionreception
The Conciliator enables and disables The Conciliator enables and disables the party with simple clicks of the the party with simple clicks of the mouse on the users’ windowsmouse on the users’ windows
CONCILIA on line Icons to enable or disable
Directing functions for the mediator and the secretary ; the icons to enable and disable appear on the mediator’s window when the mouse is passed on.
RECEPTION: The conciliator can enable or disable another user to see, listen, read comunications from the others:
TRASMISSION: The conciliator can enable or disable another user/s from being seen, listened, readed from the others :
CONCILIA on line total enabling/disabling functions
The conciliator can also operate on other icons on the users’ window, to disable their audio or video transmission. He can allow or prevent a user to be seen by the others :
He can allow or prevent a user to be heard by the others :
CONCILIA on line partial enabling functions
Icons on the user’s status
User: the disabled icons appear on his window , to show him his status
private conversationprivate conversation
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
INTERNETINTERNET
Party 1Party 1 Party 2Party 2
ServerServer
ConciliatorConciliator
Private conversation between the conciliator and party 2Private conversation between the conciliator and party 2
CEN: European Commettee CEN: European Commettee for standardizationfor standardization
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
In March 2008 Firenze Tecnologia has been entrusted with a task for development of a european standard for ODR systems (On line Despute Risolution).
The activity will be held within the "CEN/ISSS Workshop Stand ODR", proposed by Unioncamere Toscana, supported by Eurochambres, CMAP (Centre de Médiation et arbitrage del Paris) and ECC-net Kehl.
Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber
infoinfo
Piedmont Arbitration Chamber Piedmont Arbitration Chamber
via S.Francesco da Paola 24via S.Francesco da Paola 24
Tel.Tel. 011 5716961/2 , 011 5716961/2 , Fax Fax 011 5716965011 5716965
E-mailE-mail cam.arbitrale@pie.camcom.it cam.arbitrale@pie.camcom.it
Web siteWeb site www.pie.camcom.it www.pie.camcom.it
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