Cuyahoga Community College ITC eLearn 2012

Cuyahoga Community CollegeITC eLearn 2012

transitioning from idea to implementation leading to student success

eAdvising, online tutoring, and eLearning orientation

transitioning from idea to implementation

Dr. Christina RoyalAssociate Vice President,eLearning and Innovation

& Project Director , Title III

Overview

of Process

One

Colle

ge A

ppro

ach

to D

istan

ce L

earn

ing

supporting student and faculty success in distance learning

• July 2008 receive approval to offer 3 fully online degrees

• 2008 college applies for Title III grant• Oct 2008 college receives Title III $2 MM grant

from department of education• Nov 2008 steering committee in place• Dec 2008 eight sub-committees formed• Jan 2009 work begins

college wide inclusion

Student Services• Online Student Orientation• Virtual Front Door• Online Tutoring• eAdvising

Institutional Management• Infrastructure and Technology

Faculty Preparedness• Teaching for Online Learning

Academic Quality• Quality and Course Design• Master (Sample) Course

communication strategies

• college wide communications• focus on excellence staff training• monthly steering committee meetings

– includes the chairs from 8 sub-committees• SharePoint document repository• Title III blog• monthly progress report to steering committee• monthly progress reports to department of education• annual report

title iii initiatives

• student orientation– eLearning Orientation– new student orientation

• online student services– virtual front door– eAdvising– Financial Aid TV– online tutoring (SMARTHINKING)

virtual front doorhttp://www.tri-c.edu/credit/Pages/default.aspx

case #1: e-

Advising

eAdvising system

current eAdvising New eAdvising system• web form that student po

pulates manually• sends email to public

folder accessible by multiple eAdvisers

• manual reporting process

• student with SNumber– web Form pre-populated with student

contact information

• prospect student– populate contact information manually

• stores student questions and eAdviser responses in database

• student notes updated in SARs notes and SARs notes updated in eAdvising

• reports by querying database

eAdvising usage

Year 2

Year 3

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

7130

16366

Number of Unique Inquiries

eAdvisingstudent success

Fall 2009 Fall 2010 Fall 2010 Spring 2011

0

0.5

1

1.5

2

2.5

3

3.5

2.94 3.112.5 2.5

Average GPA

eAdvisingstudent success

Fall 2010 Spring 201174%

75%

76%

77%

78%

79%

80%

81%

82%

83%

77%

82%

Courge Completion Rates

eAdvisingstudent success

Fall 2010 Spring 20110

1

2

3

4

5

6

7

8

9

6.78.5

Courses Completed A-C

financial aid TV

http://tri-c.financialaidtv.com/– What is the Federal Supplemental

Educational Grant (FSEOG)– What is a Pell Grant?– What is federal Work-Study job?– What is an Academic Competitiveness grant?– How can I pay for College?

eAdvising demo

eAdvisingstudent access

eAdvisingcounselor access

eAdvisingstudent access

case #2: online tutoring• Problem: student

success online courses• Methodology:

Smarthinking• Results: 4,825 online

tutoring sessions to date

• Biggest Surprise: # of f2f students utilizing this service

• Current State: Making business case to sustain

online tutoring

service when students want it

• SMARTHINKING gives students around the clock access to live, one-to-one assistance from qualified educators

SMARTHINKING provides

• access to qualified and monitored tutors in core courses and skills from any Internet connection

• an online writing lab for all courses including career writing

• academic resources (i.e. study guides, skills manuals, test prep, and self-assessment tools) to help you study smarter

online tutoring options

• essay submission• writing center (live tutor)• basic algebra (liver tutor)• ask any question (by subject)

SMARTHINKING does not:

• give answers or do the student’s work for them

• rewrite and edit papers

• allow untrained or unmonitored tutors to work with students

online tutoring sample

http://www.smarthinking.com/services-and-subjects/sample-sessions/

online tutoring usage

Year 2Year 3

0

500

1000

1500

2000

2500

3000

3500

4000

2111

3800

Number of Sessions

Year 2 Year 30

20

40

60

80

100

120

140

52

128

Number SatisfiedIncrease

online tutoringstudent success

online tutoringstudent success

Spring 2009 Fall 2010 Spring 2011 Summer 2011

0

5

10

15

20

25

30

35

40

20

34

25

34

Number Credits Completed A-C

Series1

Spring 2009 Fall 2010 Spring 2011 Summer 20112.8

2.85

2.9

2.95

3

3.05

3.1

3.15

3.2

3.25

3.3

3.193.24

2.95 2.98

Average GPA

online tutoringstudent success

case #3: orientation

online orientation

• web based eLearning orientation– tracking learning objects accessed by SNumber– student self selects lessons

• revised new student orientation– interactive learning objects– tracking of completion of learning objects– integration with student information system to release

hold on student registration

online orientation

• https://portal2.tri-c.edu/OnlineOrientation

lessons learned• inclusivity/diversity of buy-in• let people get there on their own• do your research…network, don’t re-invent the

wheel• importance of audience/user feedback• usability testing• importance of metrics• flexibility for continuous improvement• consider sustainability beyond the grant up front

before you implement…if you can

major successes

• involved students in design & development• virtual front door institutionalized• eAdvising institutionalized• sustainability discussions started early• culture changed• student success data• college relationships built with eLi• unexpected outcomes

title iii blog

http://title3.wordpress.com/awards/

thank you for your participation

Sandy Moses216-987-4912sandy.moses@tri-c.edu

Dr. Christina Royal216-987-4577christina.royal@tri-c.edu