Customer Pain Points - Lenovo · 2019-10-03 · Customer Pain Points • Obsolete IT equipment...

Asset Recovery Services Key Benefits

• Easy and effort-free for customers totrack and report on disposed assets

• Customers are confident they arecomplying with privacy laws andsecuring their data because Lenovoprovides all legal documentation andcertificates associated with properdata destruction and environmentalprocessing

• Lenovo’s global coverage enablescustomers to have the consistencyand dependability of a single solutionacross regions

• Value recovery from ARS cansometimes offset technology refreshcosts

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Asset Recovery Services - Many corporations storeend-of-life PCs for up to three years. Unfortunately for organizations without an ARS strategy, disposal of end-of-life assets can pose environmental and data security risks.

Lenovo’s ARS offering provides a single source solution for the secure, documented disposition of IT assets and data. Lenovo works with the best IT asset disposal vendors in the industry to deliver the best solution to address customer needs. PCs are either prepared for resale/reuse or they go through a disposal process.

Customer Pain Points

• Obsolete IT equipment quickly becomescostly and resource intensive to store andmaintain.

• Responsibility to ensure data security andcomply with privacy laws. Failure tocorrectly dispose of PCs and the dataresiding on the drives can be very costly.Estimated total cost of a data breach is$202/record due to fines, remediationexpenses, reduced productivity and lostcustomers. A lost hard drive w/10,000records could cost more than $2 million.

• Inability to yield maximum value from agingassets and offset costs for a technologyrefresh.

• Inability to monitor residual value during PClife-cycle for optimized refresh planning.

Typical Customer

• Those looking for a sustainablecorporate disposition strategy.

• Customers concerned aboutenvironmental, security risks andprivacy law compliance.

• Customers who desire return valuefor re-marketable assets.

Qualifying Questions• What do you do with your end-of-life

hardware?• Do you have any interest in obtaining

value recovery?• Is secure transport and evidence of

proper data destruction important toyour organization?

• Do you require any on-site datadestruction services?