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Do not feel involved in the
change process
Who IS in charge of culture change?
60%think culture is more
important than strategy or operating model
51%think a major overhaul is currently needed in
their culture
84%
35%think their company’s culture is effectively
managed
ONLY
87%
North AMERICACritical
61% Most Important
56% Sustainable Change
How critical is culture to business success?
CRITICALITY IMPORTANCE SUSTAINABILITY
Are your changes sustainable?
How various regions view culture and their ability to create lasting change
How important is culture in relation to strategy and
operating model?
59% 14%claim the CEO and other top leaders are
currently responsible for
change
say all employees are
currently responsible for
change
Who SHOULD BE responsible
for culture change?
43% 42%say CEO and
other top leaders
say all employees
Top reasons
employees resist
change:
Are skeptical due to past
failed change efforts
Do not understand reasons for
change
Top barriers to change:
Competing priorities
create change fatigue
Systems, processes,
and incentives do not support
change
54%of organizations are
capable of sustainable
change
67%think that “change programs” have a
positive impact
ONLY
Focus on a critical few
behaviors with the most
cultural impact
Expand change capabilities
beyond leadership and
communication alignment
Activate informal levers, such as peer networks and
storytelling
Sustaining change:
2,200+respondents
Corporate Title
53%of respondents were management level or above
12% C-Suite level
17% Director level
24% Manager level
Significant response levels from many regions:
believe culture is critical to business
success
48%agree – critical
capabilities are not in place to sustain
change
Cultural Outlook
Who’s driving the change?
Why doesn’t change last?
Creating sustainable change
Global Snapshot
Survey Demographics
88%
CENTRAL AMERICACritical
58% Most Important
70% Sustainable Change
82%
Middle East and AfricaCritical
55% Most Important
40% Sustainable Change
84%
SOUTH AMERICACritical
57% Most Important
60% Sustainable Change
84%
Asia, South Pacific, and AustraliaCritical
66% Most Important
60% Sustainable Change
79%
EuropeCritical
57% Most Important
40% Sustainable Change
Company Size Industry
Geographies
72% worked in companies that had 0-10,000 employees 34%
Other
15%Retail
15%Consumer
9%Finance
7%Energy
12%Engineering
8%Healthcare
28% Large 10,000+
44% North America
23% Europe
17% Asia/Australia/S. Pacific
7% Middle East/Africa
5% South America
4% Central America
Find out more here:www.booz.com/cultureandchange
Copyright 2013 Booz & Company Inc. All rights reserved.
CULTURE AND CHANGEWhy Culture Matters and How It Makes Change Stick
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