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CSN Redesign
Yueying TangStephanie JeongYibing ZhengTaylor PoulosStephanie Chen
Overview
Initial process
Data Analysis
Interviews
Design Process
Final Prototype
Future Directions
Documentation: http://community.hciresearch.org/content/ACS-CSN-project
Audience
Cancer patients who are looking for support
Cancer survivors who are willing to help
Caregivers who are family/friends
Goal and Objectives
To encourage people to make more connections with others on the site
To encourage people to share more on the CSN site
To make the site more efficient and intuitive
Initial Process
Heuristic evaluation Navigation issues Cluttered interface Strong community
Competitive analysis Breastcancer.org Whatnext Smartpatients
Data Analysis
Goal Overview of the current website Understand the current issues Learn about user behaviours
Data sources Questionnaire data Log data
Data Analysis: Questionnaire Data
Data Analysis: Lack of Emotional Support
Data Analysis: Site Usage Frequency
Data Analysis: Demographics of Users
Data Analysis: Affinity Diagram
Interviews
Phone/Google Hangout Greta Greer 3 CSN Users Breast Cancer Survivor Endometrial Cancer Patient Caregiver, husband passed away from Colon Cancer
Why did they come?
Why did they stay?
Emotional and Informational Support
A Sense of Community
Chatroom, Discussion Board
Usability Problems
Interviews: Main Takeaways
Research Question: Will users get better quality support if the site is more social?
Design Process
Proposing features
Sketching modules
Wireframing
Feedback
Final Prototype
Groups to enhance the sense of community
Site tour
Open access to everyone
Algorithm to recommend potential interested groups
Combined categories
Separate post types to increase readability and organization
Favorite/follow feature
Notification feature
Future Directions
Group privacy VS. Information Accessibility
Moderator Controls
Gradual change or total site replacement?
User Tests
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