CSN Redesign

Yueying TangStephanie JeongYibing ZhengTaylor PoulosStephanie Chen

Overview

Initial process

Data Analysis

Interviews

Design Process

Final Prototype

Future Directions

Documentation: http://community.hciresearch.org/content/ACS-CSN-project

Audience

Cancer patients who are looking for support

Cancer survivors who are willing to help

Caregivers who are family/friends

Goal and Objectives

To encourage people to make more connections with others on the site

To encourage people to share more on the CSN site

To make the site more efficient and intuitive

Initial Process

Heuristic evaluation Navigation issues Cluttered interface Strong community

Competitive analysis Breastcancer.org Whatnext Smartpatients

Data Analysis

Goal Overview of the current website Understand the current issues Learn about user behaviours

Data sources Questionnaire data Log data

Data Analysis: Questionnaire Data

Data Analysis: Lack of Emotional Support

Data Analysis: Site Usage Frequency

Data Analysis: Demographics of Users

Data Analysis: Affinity Diagram

Interviews

Phone/Google Hangout Greta Greer 3 CSN Users Breast Cancer Survivor Endometrial Cancer Patient Caregiver, husband passed away from Colon Cancer

Why did they come?

Why did they stay?

Emotional and Informational Support

A Sense of Community

Chatroom, Discussion Board

Usability Problems

Interviews: Main Takeaways

Research Question: Will users get better quality support if the site is more social?

Design Process

Proposing features

Sketching modules

Wireframing

Feedback

Final Prototype

Groups to enhance the sense of community

Site tour

Open access to everyone

Algorithm to recommend potential interested groups

Combined categories

Separate post types to increase readability and organization

Favorite/follow feature

Notification feature

Future Directions

Group privacy VS. Information Accessibility

Moderator Controls

Gradual change or total site replacement?

User Tests