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Protecting Your Digital AssetsTM
Wiebetech Branding
2c85m76yPMS 711C
66c7m7yPMS 299C
Product Name:Univers 73 Black Extended
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CRU® WiebeTech® Drive eRazer™ UltraUser ManualFeatures
• Erasesalldatafromaconnectedharddrive
• Choosefromadozenpreseterasemethods,orcreateyourown.
• CanunhideoreraseHPAorDCOareasthatacomputer’sOScan’tsee.
• AttachesnativelytoSATAandIDE/PATAdrivesandconnectstoothertypesofdriveswithoptionaladapters
• LCDmenusmakesetupanderasuresimple
• LCDgivesclearindicationoftimeremainingforerasuretocomplete
• Standaloneoperationwithnocomputerrequired
• USB connection allows the Drive eRazer Ultra to be used to prevew drives beforeerasureortoconfirmerasureafteruse
• OptionallyconnectstoaZPL2serialprinterforsummary/verificationtestresults
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1 PRE-INSTALLATION STEPS
1.1 PACKAGE CONTENTS
Thefollowinglistcontainstheitemsthatareincludedinthecom-
pleteconfigurationforthisdevice.PleasecontactCRUifanyitems
aremissingordamaged:
Accessories Quantity
DriveeRazerUltra 1
ACadapter 1
Metaldriveplate 1
Packageofscrewsandbumpers 1
SATApower/datacable 1
IDE/PATApowercable 1
IDE/PATAdatacable 1
QuickStartGuide 1
1.2 IDENTIFYING PARTS
Takeamomenttofamiliarizeyourselfwiththepartsoftheproduct.
Thiswillhelpyoutobetterunderstandthefollowinginstructions.
TABLE OF CONTENTS1Pre-InstallationSteps 2
1.1PackageContents 2
1.2IdentifyingParts 2
1.3LEDBehavior 3
1.4WarningsandNotices 3
2InstallationSteps 4
3UsingtheLCDInterfaceandMenu 4
3.1Home/StartErasing 4
3.2ReviewSettings 5
3.2.1EraseType 5
3.2.1.1SupportedEraseSpecifications 5
3.2.1.2CustomErase 6
3.2.2HPA/DCOHandling 6
3.2.3Validation 7
3.2.4LabelPrinterOutput 7
3.2.5ResettoFactory 8
3.3ViewDriveInfo 8
3.4ViewDockInfo 9
3.5OtherScreensDuringtheErasureProcess 9
3.5.1OperationalStatus 9
3.5.2ErrorIndication 10
4FrequentlyAskedQuestions 11
5TechnicalSpecifications 15
FRONT
eSATAConnectorMolexMini-Fit
PowerConnector
IDE/PATADataConnector
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1.3 LED BEHAVIOR
LED COLOR STATE DESCRIPTION
PowerOut-put Green Solid
Theattacheddriveispoweredon.
PowerInput Green Solid TheDriveeRazerUltraisreceivingpower.
Error Red Solid
Theattacheddrivehasreached131°F/55°C,oranHPA/DCO-relateddiskcommandhasfailed.
DriveActivity Red Solid Theattacheddriveisbeingaccessed.
HPA/DCOIndicator Amber Solid
AnHPAorDCOareahasbeendetected.Oncelit,itwillnotbeunlituntiltheDriveeRazer’spoweriscycled.
1.4 WARNINGS AND NOTICES
Pleasereadthefollowingbeforebeginninginstallation.
General Care
• ThemaincircuitboardoftheDriveeRazerUltraissus-
ceptibletostaticelectricity.Propergroundingisstrongly
recommendedtopreventelectricaldamagetotheenclo-
sureorotherconnecteddevices,includingthecomputer
host.Avoidalldramaticmovement,tappingontheunit,
andvibration.
• Avoidplacingtheharddrivesclosetomagneticdevices,
highvoltagedevices,ornearaheatsource.Thisincludes
anyplacewheretheproductwillbesubjecttodirect
sunlight.DoNOTallowwatertomakecontactwiththe
driveortheDriveeRazerUltra.
• Beforestartinganytypeofhardwareinstallation,please
ensurethatallpowerswitcheshavebeenturnedoff
andallpowercordshavebeendisconnectedtoprevent
personalinjuryanddamagetothehardware.
• Removeanyattacheddevicesbeforetransportingthe
DriveeRazerUltratopreventdamagetothedriveinter-
faces.
SIDES
DB9SerialConnectorforprinteroutput
USB3.0Connector
TOP
ErrorLED LCDScreen
PowerInputLED
DriveActivityLED
PowerOutputLED
DC+12VPowerConnector
PowerSwitchNavigationButtons
HPA/DCOIndicatorLED
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2 INSTALLATION STEPSa. Attachtheprotectivemetaldriveplatetoyour3.5”harddrive.(Thisstepisoptional.)Thepurposeofthe
bottomplateistoprovideprotectiontoyourdriveelectronicsandaidheatdissipation.
b. Ifyou’reerasinganIDE/PATAdrive,configurethejumpersontherearofthedrive.Thedrivemustbesetto
theMastersetting.Consulttheinstructionsforyourdrive.Somedrivesdisplayconfigurationinformationon
thedrive’slabel.
c. EnsurethattheDriveeRazerUltra’spowerswitchisintheOFF(0)position.
d. ConnecttheDriveeRazerUltratothedrive(oradapter)usingeithertheIDEribboncableforIDE/PATAdrives
ortheSATAdata/powercableforSATAdrives.
e. Ifyou’reusinganadapter,connectthedrivetotheadapter.
f. AttachthepowercabletotheDriveeRazerUltraandtothedrive.ForSATAdrives,thepowercableanddata
cablearecombinedintoasingleSATAdriveinterface.
g. PlugtheACadapterintotheDriveeRazerUltra.
h. Turnonthepowerswitch.TheconnecteddrivewillpowerupandtheDriveeRazerUltramainmenuwill
appearontheLCDscreen.
3 USING THE LCD INTERFACE AND MENUUsetheLCDand4-buttonnavigationinterfacetostarterasingdrives,adjustsettings,viewinformationabout
thedriveanddock,orcheckonoperationalstatus.Onthe4-buttonnavigationinterface,“Up”and“Down”allow
scrollingthroughoptions,while“Right”selectsand“Left”goesbacktothepreviousscreen.
3.1 HOME/START ERASING
Usethisscreentobegintheerasureprocessusingcurrentsettings.“QuickErase”isthedefaulterasure
setting.QuickEraseusesallzeroesastheoverwritepattern.
START ERASING QUICK ERASE >
WILL ERASE ALL DATA >
ESTIMATINGERASE TIME
ERASING. . . 2%19 M REMAINING
WhenQuickEraseisfinished,theDriveeRazerUltrawillverifyasampletoensurecompletion.Seesection
3.2.3formoreinformationonverification.
PREPARING VERIFY VERIFY . . .2%39M REMAINING
VERIFYDONE >
REVIEW SETTINGS >
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3.2 REVIEW SETTINGS
Fromthisscreen,theusercanchoosetheerasetype,setHPA/DCOhandling,verification,andprinter
outputtype.
3.2.1 Erase Type
• Fromthe“ReviewSettings”screen,pressEntertogettothe“EraseType”screen.
ERASE TYPE >
• Thecurrenterasemodewilldisplay,alongwithanoptiontochangethesetting.PressEnterto
change.
QUICK ERASE CHANGE SETTING? >
• PresstheUpandDownbuttonstoscrollthroughthedifferentoptions.PressEntertoselectthe
erasemodeyouwanttouse.
CHANGE MODE TO CUSTOM ERASE >
• Afteryouselectthemode,youwillbepromptedtomakeyourselectionthedefaultmode.Press
Entertosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingthe
modeasdefault.
CUSTOM ERASE MAKE DEFAULT? >
Supported Erase Specifications
TheDriveeRazerUltraoffersuserflexibilitywithoveradozenpreseterasemethods.Usethefol-
lowingcharttohelpselectwhicherasespecificationtouse.
MODE DESCRIPTION
QUICKERASE Performsasinglepass,writingallzeroes
CUSTOMERASE Performs1to99passes(user-selectable)overwritingwithzeroesforauser-selectedpattern.Oneveryotherpass,thecomplement(inverse)ofthese-lectedpatternwillbeused,butthelastpasswillalwaysusetheuser-definedpattern.
RANDOMERASE Performs1to9passes(user-selectable),overwritingwitharandomlygener-ated32-bitpattern.Anewpatternisgeneratedforeachpass.
SECUREERASEN Initiatesthedrive’sbuilt-inSecureErase(Normal)function.PertheATAspeci-fication,thisfunctionoverwritesalladdessableareasusingzeroes.HPAorDCOareasareexcludedperthespec,buttheDriveeRazerUltrawillunhidesuchareaspriortoinitiatingtheSecureEraseiftheuserhaschangedtheHPA/DCObehaviorinthe“ReviewSettings”menu.Secureeraseisbetterabletohandlebadblockscomparedtoothererasemethods.
SECUREERASEE Initiatesthedrive’sbuilt-inSecureErase(Enhanced)function.ThisissimilartoSecureErase(Normal),exceptthatHPAandDCOareasareerased(withoutbeingremoved),andinsteadofallzeroesarepeatingpatternisused.Thepat-ternissetbythedrivemanufacturer.Thevalidationstepisnotapplicablesincetheerasepatternvariesfromdrivetodrive.
DODCLEAR USDepartmentofDefense(DoD5220.22-M)“Clear”standard
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Supported Erase Specifications, continued...
MODE DESCRIPTION
DODSANITIZE USDepartmentofDefense(DoD5220.22-M)“Sanitize”standard
NIST80088CLEAR “Clear”standarddefinedbyNISTspecialpublication800-88
NIST80088PURGE “Purge”standarddefinedbyNISTspecialpublication800-88
CSECITSG-06 Canada’sdatasanitizationstandard
HMGIS5ERASE GreatBritain’sdatasanitizationstandard
DSDISM6.2.92 Australia’sdatasanitizationstandard.AlsosatisfiesNewZealand’sGCSBNZISM2010standard.RemovesHPAorDCOareas,thenperformsasinglepassofarandompattern(threepassesfordrivessmallerthan15GB).
VERIFYONLY Nooverwriting—performstheverificationsteponly
Custom Erase
Ifthismodeisselected,theusermayselectthepasscountnumberandoverwritepattern.Youcan
setthismodethedefaultwhenyouselectitbypressingEnter.PressUporDowntosetandcon-
tinuewithoutsavingtheselectionasthefuturedefault.
# OF PASSES01 >
DATA PATTERN 00000000 >
CUSTOM ERASE MAKE DEFAULT? >
3.2.2 HPA/DCO Handling
ErasemodesQuickErase,CustomErase,RandomErase,SecureEraseN,andSecureEraseEallowthe
usertoselecthowhiddenareas(HPAsandDCOs)arehandledduringtheerasingprocess.
• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettotheHPA/DCO
Handlingscreen.PressEnter.
HPA/DCO HANDLING >
• ThecurrentHPA/DCOhandlingsettingwilldisplay,alongwithanoptiontochangethesetting.Press
Entertochange.
UNLOCK ALLCHANGE SETTING? >
• UsetheUpandDownbuttonstoscrollthroughthehandlingoptions:unlockall,unlockHPAonly,
andignoreall.PressEntertoselect.
CHANGE TOUNLOCK HPA ONLY >
• Afteryouselectthehandling,youwillbepromptedtomakeyourselectionthedefault.PressEnter
tosavethemodeasdefault.PressUporDowntosetandcontinuewithoutsavingthesettingas
default.
IGNORE ALLMAKE DEFAULT? >
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3.2.3 Validation
TheusermayselectthelevelatwhichtheDriveeRazerUltraverifiestheerasureprocessatcompletion.
TheoptionsareMinimal(factorydefaultselection),Medium,andHigh.Thisvalidationprocessoffersa
basiclevelofassurancethattheerasurewassuccessfullycompleted.
Someerasespecificationsrecommendorrequirethataseparatetoolbeusedforvalidation.
• Fromthe“ReviewSettings”screen,pressEnter,andthenUporDowntogettothe“Validation”
screen.PressEnter.
VALIDATION >
• Thecurrentvalidationsettingwilldisplay,alongwithanoptiontochangethesetting.PressEnterto
change.
MINIMALCHANGE SETTING? >
• UsetheUpandDownbuttonstoscrollthroughtheverifyoptions:MINIMAL,MEDIUM,orHIGH.
PressEntertoselect.
CHANGE VERIFY TOMEDIUM >
• Afteryouselectthevalidationyouwillbepromptedtomakeyourselectionthedefault.PressEnter
tosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingthesetting
asdefault.
MEDIUMMAKE DEFAULT? >
3.2.4 Label Printer Output
TheDriveeRazerUltrafeaturesaDB9null-modemserialconnectionforthepurposeofconnectinga
labelprinterthatsupportstheZPLIIprogramminglanguage.ThiswillallowtheDriveeRazertoprinta
labelrecordingdetailsofaneraseprocess.Thisoccursattheendoftheprocess.Thelabelcanthenbe
affixedtothedrive,ortoaDriveBox™anti-staticstoragecase.Therearetwooutputmodes,onefora4”
x1”labelandonefora4”x6”label.Youmayalsoprintalabelasatestwithoutanerasureprocess.
• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettothe“Printer
Output”screen.PressEnter.
PRINTER OUTPUT >
NOTE
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• ThecurrentPrinterOutputsettingwilldisplay,alongwithanoptiontochangethesetting.Press
Entertochange,orUporDowntoprintatestlabel,changethenumberoflabelsyouwishtoprint,
orchangewhethertoprintalabelwhenanerrorisdetectedornot.
LARGE LABEL 1x6CHANGE SETTING? >
PRINT TEST LABEL >
# OF COPIES: 1CHANGE SETTING? >
PRINT ON ERR? NCHANGE SETTING? >
• UsetheUpandDownbuttonstoscrollthroughtheprinteroptions:“SmallLabel4x1”,“LargeLabel
4x6”,or“PCOutput”.PressEntertoselect.
CHANGE LABEL TO SMALL LABEL 4x6 >
• Afteryouselecttheprinteroption,youwillbepromptedtomakeyourselectionthedefault.Press
Entertosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingas
default.
SMALL LABEL 4x6MAKE DEFAULT? >
3.2.5 Reset to Factory
Fromthisscreen,youcanresetthesettingsontheDriveeRazerUltratothefactorydefaults.
FUNCTION FACTORY DEFAULT SETTING
EraseMode QuickErase
HPA/DCOHandling IgnoreAll
Validation Minimal
LabelPrinterOutput SmallLabel4x1
• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettothe”ResettoFac-
tory”screen.PressEnter.
RESET TO FACTORY >
• Atthenextscreen,pressEntertocontinue.Thesettingsarenowresettothefactorydefaults.
CONTINUE >
3.3 VIEW DRIVE INFO
Thisscreendisplaysinformationabouttheattacheddrive.
• Fromthe“Home/StartErasing”screen,presstheUporDownbuttonstogettothe“ViewDriveInfo”
screen.PressEnter.
VIEW DRIVE INFO >
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• UsetheUporDownbuttonstoscrollthroughandviewthefollowinginfoaboutthedrive.
MODE EXPLANATION
Capacity(bytes) Capacityoftheharddrive,measuredinbytes
Manufacturer Manufacturingcompanynameoftheharddrive
Modelnumber Modelnumberoftheharddrive
Serialnumber Serialnumberoftheharddrive
FirmwareRev Firmwarerevisionnumberoftheharddrive
HPAsize(bytes) ThesizeoftheHostProtectedAreaoftheharddrive,measuredinbytes
DCOsize(bytes) ThesizeoftheDeviceConfigurationOverlayoftheharddrive,measuredinbytes
Diskhealth DisplaystheS.M.A.R.T.healthstatusofthedrive
SecureEraseNortime TimereportedbythedrivethatitwilltaketouseSecureErase(Normal)
SecureEraseEnhtime TimereportedbythedrivethatitwilltaketouseSecureEraseEnhanced
Start/Stops S.M.A.R.T.informationonhowmanytimesthedrivehasspunupandspundown
PowerCycles S.M.A.R.T.informationonhowmanypoweron/offcyclesthedrivehasunder-gone
BadSectors Numberofbadsectorsreportedbythedrive
3.4 VIEW DOCK INFO
ThisscreendisplaysinformationaboutyourDriveeRazerUltraunit.
• Fromthe“Home/StartErasing”screen,presstheupordownbuttonstogettothe“ViewDockInfo”
screen.PressEnter.
VIEW DOCK INFO: >
• UsetheUporDownbuttonstoscrollthroughandviewthefollowinginfoaboutDriveeRazer.
MENU ITEM CONDITION/EXPLANATION
ProductName Brandnameoftheproduct(e.g.“DriveeRazerUltra”)
UniqueID# Aspecific,uniquenumberassignedtotheunitforidentification,akintoaserialnumber
Firmwarever.# SpecificfirmwareversioninstalledontheDriveeRazerUltraproduct
3.5 OTHER SCREENS DURING THE ERASURE PROCESS
3.5.1 Operational Status
Duringerasure,statusmessagesaredisplayedontheLCD.Examplesarebelow.
STATUS MESSAGE CONDITION/EXPLANATION
STARTINGERASURE Brieflydisplayswhenauserfirstselects“StartErasing”andthenconfirmsthatselection
GATHERINGINFO BrieflydisplayswhiletheDriveeRazerUltraisgatheringinformationfromthedriveandmakingcalculationstodeterminesuchthingsasthepresenceofanHPAorDCO
PREPARINGERASE BrieflydisplayswhiletheDriveeRazerUltraischeckingusersettingsandplan-ningtheerase
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Operational Status, continued...
STATUS MESSAGE CONDITION/EXPLANATION
ESTIMATINGERASETIME
TheDriveeRazerUltraiswipingaportionofthedrive(foroneminute)forthepurposeofestimatinghowlongitwilltaketoerasethewholedrive.
PASSWORDRESET BrieflydisplaysbeforetheDriveeRazerUltraresetstheharddrivepassword
PASSWORDRESETCYCLEPOWER
Theharddrive’spasswordwassuccessfullyreset.TheusermustturnofftheDriveeRazerUltraandthenturnitbackon.
HPARESET HPAwassuccessfullyremoved
DCORESET DCOwassuccessfullyremoved
VERIFYDONE Theeraseprocessandverificationcompletedsuccessfully
ERASEDONE Theeraseprocesscompletedsuccessfully;verificationnotavailable(onlyseenwithSecureEraseEnhancedmode)
PREPARINGVERIFY TheDriveeRazerUltraischeckingusersettingsandplanningtheverificationprocess
3.5.2 Error Indication
IfyourDriveeRazerUltraunitencountersanyerrors,abriefexplanatorymessagedisplays.
ERROR MESSAGE CONDITION/EXPLANATION
PASSWORDERROR TheDriveeRazerUltratriedtoresetthepasswordonthedrive,butwasunabletodosoandreceivedanerrorfromthedrive.
CAN’TRESETPASSWORD
Passwordresetwasthoughttohavebeensuccessful,butasubsequentdouble-checkdetectedthatthepasswordwasstillpresent
FACTORY<min. Thedriveissuspectedofreportingfalseinformation.TheDCOsizeappearstobeunreasonablelarge,leavinglessthan5MBofdiskcapacity.
NATIVE<min. Thedriveissuspectedofreportingfalseinformation.TheHPAsizeappearstobeunreasonablelarge,leavinglessthan5MBofdiskcapacity.
BLOCKCNT<min. Thedriveissuspectedofreportingfalseinformation.Thedrive’sfactorycapacityappearstobelessthan5MB.
HPARESETERROR FailedfirstattempttoremovetheHPA
HPARESETFAILED TheHPAwasthoughttohavebeenremoved,butasubsequentdouble-checkfoundittobestillpresent
DCORESETERROR FailedfirstattempttoremovetheDCO
DCORESETFAILED TheDCOwasthoughttohavebeenremoved,butasubsequentdouble-checkfoundittobestillpresent
SECUREERASENOTSUPPORTED Thedrivedoesnotsupportthe“SecureErase(Normal)”feature
SECUREERASEENHNOTSUPPORTED Thedrivedoesnotsupportthe“SecureErase(Enhanced)”feature
SECUREERASEENHERROR AnerroroccurredduringtheSecureErase(Enhanced)process
WRITECMDERROR TheDriveeRazerUltrareceivedanerrorwhileattemptingtowritetothedrive
READCMDERROR TheDriveeRazerUltrareceivedanerrorwhileattemptingtoreadfromthedrive
VERIFICATIONERROR
Ablockonthedrivedoesn’tmatchwhatwassupposedtohavebeenoverwrittenthere.
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4. FREQUENTLY ASKED QUESTIONS (FAQ)
HOW DOES SECURE ERASE WORK?
SecureEraseisafeatureonmanymodernharddrives(greaterthan15GB).Thisfeatureisactivatedbya
lowlevelcommandtothedriveandcausesthedrivetoeraseitselfusingmethodsdevelopedbythedrive
manufacturersinconjunctionwiththeNSA.Toprotectagainstmalwareattacks,operatingsystemssuchas
WindowsandMacOS(andsoftwareapplicationswrittenfortheseoperatingsystems)cannotsendthis
command,butDriveeRazerUltracan.
SecureErasesequentiallyoverwritesthedataonthedrive,similartotheDriveeRazerUltraunit’sother
erasemodes.However,SecureErasebetterhandlesdataon“badblocks”(singlepassmaystopandreport
anerroratabadblock).
SecureEraseisimplementedonmostdrivesthatweremanufacturedin2001orlater.However,anesti-
matedtimeforcompletionwasnotaddeduntillater.SomedrivesthereforesupportSecureErasebutwill
notgiveanestimatedcompletiontime.
HOW FAST WILL MY DRIVE ERAZER ULTRA ERASE THE DATA ON A HARD DRIVE?
TheDriveeRazerUltracanerasemodernharddrivesatupto7GB/minuteormore.Theerasuretime
dependsonseveralfactors.Olderdriveswillgenerallytakelongerthannewerones.Higherlevelsofverifica-
tionwillnotaffectthetimespenterasing,butwillmakethetotalprocesstakelonger.Finally,theerase
modeplaysarole.QuickErasewillgenerallyfinishalittlefasterthanSecureErase.
WITH WHAT DRIVE CAPACITIES IS DRIVE ERAZER COMPATIBLE?
TheDriveeRazerUltracannoteraseextremelysmalldrivesormediathatarelessthan10,000sectors.
Assuminga512bytesectorsize,10,000sectorsislessthan5MB.Thereiscurrentlynoknownlimittohow
largeofadiskDriveeRazerUltrawillerase.AsofApril2015theDriveeRazerUltrahasbeentestedwithup
to6TBharddrives.WehavenoreasontobelievethattheDriveeRazerUltrawillnotcontinuetoworkwith
newerandlargerdrivesizesastheyarereleased.
DO I HAVE TO JUMPER MY IDE DRIVE TO A PARTICULAR SETTING?
WerecommendthatyoujumperyourIDE/PATAharddrivestoaMastersetting.Someharddriveshavetwo
differentMastersettings:oneforwhenthereisaslavedrivepresentandoneforwhenthereisnoslave
drivepresent.ChoosethesettingforNoSlavepresent.Theremaybesomedrivesthatwillnotworkwith
eitherofthesesettings.ThenextchoiceisCableSelect.Ifthisdoesnotwork,tryusingnojumpers.This
maybethesameas“MasterwithNoSlavepresent”.
WHAT KIND OF PRINTER SHOULD I USE WITH THE DRIVE ERAZER ULTRA?
TheDriveeRazerUltrawastestedprimarilywithZebrabrandprinterscompatiblewithZPLIIformatted
text(oftenindicatedby–Zattheendofthemodelnumber).Duringdevelopmentwemadeeveryeffortto
makethisfeatureascompatibleaspossible,butnolistofcompatibleprintersiscurrentlybeingpublished.If
choosinganewprinter,theZebraproductlineisagoodstartingpoint.FeelfreetocontactCRUSupportfor
up-to-dateinformationaboutDriveeRazerUltraandserialprinters.
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WHAT KIND OF CABLE DO I NEED FOR THE PRINTER PORT?
Theprinterportisastandard9-pinserialRS-232port.DriveeRazerUltrarequiresamaleendandmost
printersalsorequireamaleend.Ifyouneedtosourceanewcable,whatyouneedisprobablya“Maleto
MaleRS-232(DB9)NullModemSerialcable.”ThiscableisavailablefromCRU(PartNumber7380-8000-03).
Checkyourprinter’sdocumentationregardingserialcabletypes.Connectingittoacomputer’sserialportis
possiblewitha“MaletoFemaleRS-232(DB9)Nullmodemserialcable”.
WHAT SIZES ARE THE LABELS THAT THE DRIVE ERAZER ULTRA PRINTS?
TheDriveeRazerUltracanprintoneoftwodifferentlabelsizes:4”x1”or4”x6”,dependinguponhowit’s
configured.
WHAT INFORMATION IS INCLUDED ON EACH LABEL THAT THE DRIVE ERAZER ULTRA PRINTS?
BelowareexamplesofthetwotypesoflabelsthattheDriveEraserUltragenerates.
4”x1”label
4”x6”label
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WHY DOES THE USB CONNECTOR LOOK LIKE USB 3.0 BUT THE DOCUMENTATION SAYS IT’S USB 2.0?
TheDriveeRazerUltrausesaUSB3.0styleconnectorbecauseitsharesaformfactorandmanypartswith
anotherproduct.However,thecontrollerchipthatdrivestheDriveeRazerUltra’sUSBconnectionsupports
USB2.0only.TheportcanbeusedwitheitherUSB2.0or3.0typecablesandwitheitherUSB2.0or3.0
hosts,butitwilloperateatUSB2.0speed.Theintendedpurposesoftheportarethepreviewingofadrive
andfirmwareupgrading,ratherthanforlengthydatatransfers.ForthesetwopurposesUSB2.0speedis
sufficient.
CAN I SWITCH DRIVES OR ATTACH A HARD DRIVE WHEN THE UNIT IS TURNED ON?
Thisisnotrecommended,becauseitcouldcauseanelectricalshortthatcoulddamagetheDriveeRazer
ultraorthedrive.
Q: WILL MY DRIVE ERAZER ULTRA WORK WITH A SOLID STATE DRIVE (SSD)?
Shortanswer:SSDserasedbytheDriveeRazerUltrainanymodewouldbesafefromcasualdataretrieval
attempts,butforverysensitivedatatheonlywaytoguaranteesecurityistophysicallydestroythedrive.
Longeranswer:WithSSDs,thehost(suchacomputeroraDriveeRazerUltra)doesnothavedirectaccess
tothesectorsonthedrive.Thereisthereforenowaytoguaranteethatacommandtoeraseagivensector
willactuallyerasethatsector.
TheSSD’scontrollermayinsteadremapthatphysicalsectortoanewlogicalsector,leavingthedataintact
butinaccessible.EvenafulloverwriteofaSSDmaythereforenotresultinafullywipeddrive.However,the
dataremainingonthedrivewouldnotbeaccessiblevianormalmeans.Recoveringsuchdatawouldrequire
removingtheactualflashchipsfromtheSSD’scircuitboardandaccessingthemwithspecialequipmentand
softwaretools.
SecureErasemodesofferthebestchanceoffullyerasinganSSDbecausetheyusethedrive’sbuilt-in
erasingfunction.SecureEraseisdefinedbytheATAspecificationandrequiresdrivestofullyerasealluser
accessibledataareaswhenthecommandisreceived.TheEnhancedversionalsoerasesanydatawithin
HPAorDCOareas.However,atleastonestudyhasshownthatsomeSSDmanufacturersdidnotcorrectly
implementthisportionoftheATAspecification.So,whilemostSSDswillbeerasedfullybySecureErase,
somemaynot.IfyouknowthataparticularSSDmodelcorrectlyimplementsSecureErasemodesperthe
ATAspec,thesemodescanerasetheSSDcompletely.Ifyou’reunsure,youshouldassumethatdatafrag-
mentscouldremain.
MY DRIVE ERAZER ULTRA SHOWS “WRITE CMD ERROR” ON THE LCD AND THE ERASE HAS STOPPED PROGRESSING. WHAT DO I DO NEXT?
Thismessagemeansthatthedrivereportedanerrorwhenattemptingtoexecuteawritecommandsent
toitbytheDriveeRazerUltra.Severalthingscancausesuchanerror,suchasabadblockonthedrive,ora
poorphysicalconnectionbetweentheDriveeRazerUltraandthedrive.Itmayoccurifthedriveordockis
movedorbumpedduringtheeraseprocess.Thisisanunrecoverableerror(indicatedbythelightingofthe
Red“Error”LED).
ThenextstepistoturnofftheDriveeRazerUltra’spower.Ifyoulike,youcanturntheDriveeRazerUltra
backonandattempttoerasethedriveagain.Abadblockisnotalways100%bad,sosometimesablock
thatfailstobeoverwrittenononeattemptwillsucceedonthenexttry.Makesurethecablesconnecting
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thedriveandtheDriveeRazerUltraarefullyseated,anddonotattempttomovethedrive,DriveeRazer
Ultra,orcablesduringtheeraseprocess.Makesurethedrivehasgoodairflowaroundittoavoidanypos-
sibleheatissues.Ifyoucontinuetoseethiserrormessageonthedrive,thenextthingtotryischanging
toSecureEraseEnhancedmode.Thismodedoesn’tusewritecommands;rather,itissuesasinglecom-
mandtothedrivethatcausesthedrivetoeraseitself.Thismodehandlesbadblocksbetterthanmodes
basedonwritecommands.Ifnoneoftheseremedieswork,theonlywaytoensuretherearenorecover-
abledataremainingonthedriveistophysicallydestroyit.
MY DEPARTMENT REQUIRES 100% VERIFICATION OF ERASURE. DOES THE “HIGH” OPTION VERIFY 100% OF THE DRIVE?
No,althoughthe“high”checksalargenumberofsectorsofthedrive,performing100%verificationwould
requireamuchgreateramountoftimethantheerasureprocessitself.Forthisreason,andforthesecurity
ofhavinganindependenttool,werecommendusinga3rdpartytoolfor100%verification.
Manyorganizationsactuallyrequirethattheerasetoolandtheverificationtoolbeseparateproducts.The
AustralianGovernmentInformationSecurityManual,November2010,statesthat“Verifyingthesanitisation
ofmediawithadifferentproducttotheoneconductingthesanitisationprocessprovidesanindependent
levelofassurancethatthesanitisationprocesswasconductedcorrectly”(161).
Ifitsatisfiesyourdepartment’srequirements,youcoulduseahexeditor,suchasHxD,tovisuallyinspect
thecontentsofthedrivetoverifythatitwaserased.
Protecting Your Digital AssetsTM For more information, visit the CRU web site.
www.cru-inc.com
5 TECHNICAL SPECIFICATIONSProductModels DriveeRazerUltra
U.S.PatentNo. 8,090,904
OutputInterfaceTypes&Speeds
USB2.0:upto480Mbps(compatiblew/USB3.0cablesandinterfaces)RS232Serial:upto20kbits/s(LabelPrintingOnly)
SupportedDriveTypes2.5”and3.5”SATAdrives3.5”IDE/PATAdrivesAdditionaldrivesusingoptionaladapters
InputDataConnectors One(1)IDE/PATAconnectorOne(1)SATAconnector
OutputDataConnectors One(1)USB3.0connectorOne(1)DB9NullModelSerialconnector
SupportedOperatingSystems
Windows10,8,7,andVistaWindowsServer2012and2008productfamiliesMacOSX10.4.xorhigher(USB3requires10.8orlater)Linuxdistributionsthatsupporttheconnectiontypeused
ComplianceEMIStandard:FCCPart15ClassAEMCStandard:EN55022,EN55024CE,RoHS,RCM
ProductWeight 0.4pounds(0.18kg)
ProductDimensions 2.95”x4.33”x1.06”(75mmx110mmx27mm)
TechnicalSupportYourinvestmentinCRUproductsisbackedupbyourfreetechnicalsupportforthelifetimeoftheproduct.Contactusthroughourwebsite,www.cru-inc.com/supportorcallusat1-800-260-9800or+1-360-816-1800.
©2012,2015,2017CRUAcquisitionGroup,LLC.ALLRIGHTSRESERVED.
ThisUserManualcontainsproprietarycontentofCRUAcquisitionGroup,LLC(“CRU”)whichisprotectedbycopyright,trademark,andotherintellectualpropertyrights.
UseofthisUserManualisgovernedbyalicensegrantedexclusivelybyCRU(the“License”).Thus,exceptasotherwiseexpresslypermittedbythatLicense,nopartofthisUserManualmaybereproduced(byphotocopyingorotherwise),transmitted,stored(inadatabase,retrievalsystem,orotherwise),orotherwiseusedthroughanymeanswithoutthepriorexpresswrittenpermissionofCRU.
UseofthefullDriveeRazerUltraproductissubjecttoallofthetermsandconditionsofthisUserManualandtheabovereferencedLicense.
CRU®,WiebeTech®,DriveeRazer™,andDriveBox™,(collectively,the“Trademarks”)aretrademarksownedbyCRUandareprotectedundertrademarklaw.ThisUserManualdoesnotgrantanyuserofthisdocumentanyrighttouseanyoftheTrademarks.
Product WarrantyCRUwarrantsthisproducttobefreeofsignificantdefectsinmaterialandworkmanshipforaperiodofthreeyearsfromtheoriginaldateofpurchase.CRU’swarrantyisnontransferableandislimitedtotheoriginalpurchaser.
Limitation of LiabilityThewarrantiessetforthinthisagreementreplaceallotherwarranties.CRUexpresslydisclaimsallotherwarranties,includingbutnotlimitedto,theimpliedwarrantiesofmerchantabilityandfitnessforaparticularpurposeandnon-infringementofthird-partyrightswithrespecttothedocumentationandhardware.NoCRUdealer,agent,oremployeeisauthorizedtomakeanymodification,extension,oradditiontothiswarranty.InnoeventwillCRUoritssuppliersbeliableforanycostsofpro-curementofsubstituteproductsorservices,lostprofits,lossofinformationordata,computermalfunction,oranyotherspecial,indirect,consequential,orincidentaldamagesarisinginanywayoutofthesaleof,useof,orinabilitytouseanyCRUproductorservice,evenifCRUhasbeenadvisedofthepossibilityofsuchdamages.InnocaseshallCRU’sliabilityexceedtheactualmoneypaidfortheproductsatissue.CRUreservestherighttomakemodificationsandadditionstothisproductwithoutnoticeortakingonadditionalliability.
FCC Compliance Statement: “ThisdevicecomplieswithPart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.”
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrecttheinterferenceatthisownexpense.
IntheeventthatyouexperienceRadioFrequencyInterference,youshouldtakethefollowingstepstoresolvetheproblem:
1) Ensurethatthecaseofyourattacheddriveisgrounded.2) UseadatacablewithRFIreducingferritesoneachend.3) UseapowersupplywithanRFIreducingferriteapproximately5inchesfromtheDCplug.4) Reorientorrelocatethereceivingantenna.
PartNumber:A9-000-0029Rev.3.1
FOROFFICEORCOMMERCIALUSE
1000SETechCenterDrive,Suite160,Vancouver,WA98683
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