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Creativity is just connecting things ………..
Steve Jobs
Something I Need Contact Vendor How Much?
How Long? Wait, wait, wait… Resembles what I Need
Siloed
Issue: Public Officials are being called by the press seconds after a call is dispatched.
Issue: Paging process too slow. Press gets to officials before pages.
Solution: Page simultaneous with dispatch.
Issue: Telecommunicators need to focus on incident.
Solution: Page by incident type
Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release.
Real Problem
Issue: Public Officials are being called by the press seconds after a call is dispatched.
Issue: Paging process too slow. Press gets to officials before pages.
Solution: Page simultaneous with dispatch.
Issue: Telecommunicators need to focus on incident.
Solution: Page by incident type
Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release.
Real Problem
Traditional Dot Thinking
Trip to Surry County
Could we get the code and adapt?
No problem, display locally.
Great! Can we adjust to small screen?
Do you know you can see it with a Blackberry?
Wait, this does exactly what the vendor charges for.
Can we key off of incident and send a page?
•Page on incident•Keep officials notified•Use current technology•Reduce workload•No additional costs
Remember this word …….(for the test)
Modding
Creativity is just connecting things ………..
Steve Jobs
Workshop Agenda
• Welcome, Introductions, Sidebar• Website First Impressions• Who is the Audience?• Web 2.0 Concept and Components• What Services are Expected?• Good Design Process• Smoke Signals of the Digital Natives• The Good, the Bad, and the Truly Awful• What do I do Next?
Items to Bring
• The most recent copy of your favorite magazine• An advertising brochure that you found attractive• Your favorite website, cannot be Catawba County’s
Website• A small item that you like• A remote control for an electronic device
Comfort Zone
• Designed to take you out of your comfort zone• You may be in a world you do not understand• Learn from it, grow, and realize the potential• Web 2.0 philosophy• Shared content• Shared tools• Unbounded dialogue• Cooperate, don’t control• Users add value