Creativity is just connecting things ………..

Steve Jobs

Something I Need Contact Vendor How Much?

How Long? Wait, wait, wait… Resembles what I Need

Siloed

Issue: Public Officials are being called by the press seconds after a call is dispatched.

Issue: Paging process too slow. Press gets to officials before pages.

Solution: Page simultaneous with dispatch.

Issue: Telecommunicators need to focus on incident.

Solution: Page by incident type

Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release.

Real Problem

Issue: Public Officials are being called by the press seconds after a call is dispatched.

Issue: Paging process too slow. Press gets to officials before pages.

Solution: Page simultaneous with dispatch.

Issue: Telecommunicators need to focus on incident.

Solution: Page by incident type

Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release.

Real Problem

Traditional Dot Thinking

Trip to Surry County

Could we get the code and adapt?

No problem, display locally.

Great! Can we adjust to small screen?

Do you know you can see it with a Blackberry?

Wait, this does exactly what the vendor charges for.

Can we key off of incident and send a page?

•Page on incident•Keep officials notified•Use current technology•Reduce workload•No additional costs

Remember this word …….(for the test)

Modding

Creativity is just connecting things ………..

Steve Jobs

Workshop Agenda

• Welcome, Introductions, Sidebar• Website First Impressions• Who is the Audience?• Web 2.0 Concept and Components• What Services are Expected?• Good Design Process• Smoke Signals of the Digital Natives• The Good, the Bad, and the Truly Awful• What do I do Next?

Items to Bring

• The most recent copy of your favorite magazine• An advertising brochure that you found attractive• Your favorite website, cannot be Catawba County’s

Website• A small item that you like• A remote control for an electronic device

Comfort Zone

• Designed to take you out of your comfort zone• You may be in a world you do not understand• Learn from it, grow, and realize the potential• Web 2.0 philosophy• Shared content• Shared tools• Unbounded dialogue• Cooperate, don’t control• Users add value