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Created by The Hendricks Institute and published in “Radical Change, Radical Results”
1
7The Seven Transforming
Actions
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
2
7The Seven Transforming
Actions
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
3
Typical reaction to feedback…
“It’s my fervent hope, Tom, that those are meaningless statistics.”
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
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Learning Agility:“Above or below the line?”
Above the line: Curious and Open
Below the line: Defensive and closed
Key to shifting:•Wonder questions
•Learning as top priority•Appreciate all feedback
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
5
7The Seven Transforming
Actions
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
6
Reading people…
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
7
Emotional Awareness:“Use your whole body”
Self
Others
Feelings Actions
Self-awareness:•“I can identify my feelings and intuitions.”•“I know my strengths and challenges.”
Relationship Management:•“I build trust with others.”•“I easily give and receive feedback.”•“I resolve disagreements with others so that all feel satisfied.”
Social awareness:•“I can acknowledge the perspective of others.”•“I can empathize with the feelings of others.”
Self-management:•“I express my feelings in skillful ways.”•“I experience high energy levels”
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
8
7The Seven Transforming
Actions
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
9
No heroes, please…
It doesn’t help matters any when he keeps muttering, ‘A good captain goes down with his ship.’”
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
10
Authenticity:“Stay out of the Triangle”
Hero: “I’ll save the day!”
Villain: “You are to blame!” Victim: “Poor me!”
CorporateDrama
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
11
7The Seven Transforming
Actions
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
12
Finger pointing…
“If we’re being really honest, it was your decision to follow my recommendation that cost you money.”
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
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Accountability:“Claim don’t Blame”
Accountability = 100% Responsibility + Clear Agreements
100% Responsibility0% Responsibility 200% Responsibility
Victim Villain/Hero
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
14
7The Seven Transforming
Actions
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
15
Avoiding spin…
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
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Candor:“Big “T”, Little “t””
•Factual
•What happened
•Video Camera view
•Opinions
•Judgments
•Interpretations
•Assumptions
Big T Little t
Learn to state the unarguable truth
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
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7The Seven Transforming
Actions
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
18
Poor strategy…
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
19
Genius/Brilliance:•True passion•Great productivity with great ease
Competent:•Doesn’t satisfy•Others do it better
Excellence:•Positive feedback•Do better than most
Incompetent:•Negative feelings•Most do it better
80%20
%
Incr
easi
ng e
nerg
y
Genius:“Commit to Genius: 80/20 rule”
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
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7The Seven Transforming
Actions
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
21
Looking for the Positive…
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
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Appreciation:“Attitude of gratitude”
•Listen•Empathize•Appreciate•Care•Be playful
•Blame•Criticize•Complain•Disrespect•Stonewall
“I appreciate you for _____.”
Guidelines for Appreciation:•Be genuine•Be specific
Relationship: Builders Busters
Created by The Hendricks Institute and published in “Radical Change, Radical Results”
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7The Seven Transforming
Actions
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