Counseling on the World Wide Web James P. Sampson, Jr. Florida State University Copyright 2002 by...

Counseling on theCounseling on theWorld Wide WebWorld Wide Web

James P. Sampson, Jr.James P. Sampson, Jr.

Florida State UniversityFlorida State University

Copyright 2002 byCopyright 2002 by

James P. Sampson, Jr.James P. Sampson, Jr.

All Rights ReservedAll Rights Reserved

Nature of the InternetNature of the Internet

Rapid changeRapid change

Few (if any) controlsFew (if any) controls

Living on another “new” frontierLiving on another “new” frontier

Internet DefinedInternet Defined

Interconnection of existing computer

networks using conventions for

exchanging information.

Intranet DefinedIntranet Defined

Interconnection of limited access Interconnection of limited access

computer networks within one computer networks within one

organizationorganization

Internet FeaturesInternet Features

Bulletin board systems (Usenet Bulletin board systems (Usenet Newsgroups)Newsgroups)

List servers (Mailing Lists)List servers (Mailing Lists)

Electronic mail (E-mail) Electronic mail (E-mail)

File transfer protocols (FTP)File transfer protocols (FTP)

Chat Chat

Computer conferencing Computer conferencing

Internet FeaturesInternet Features

World-Wide Web (WWW)World-Wide Web (WWW)

WWW web site WWW web site

BrowserBrowser

Search engineSearch engine

LinksLinks

Current UseCurrent Use

Counseling via e-mailCounseling via e-mail

Bulletin board systems & Bulletin board systems &

List servers for specific client List servers for specific client

concernsconcerns

Chat for specific topicsChat for specific topics

Career applicationsCareer applications

Use of the InternetUse of the Internet

• IdentifyIdentify problems and possibilities, problems and possibilities, e.g., surfing serendipity e.g., surfing serendipity

• SearchSearch for information to solve a for information to solve a problemproblem

• ObtainObtain information when users know information when users know what they wantwhat they want

• CommunicateCommunicate with others with others

Effective Internet UseEffective Internet Use

• Effective when used as one of Effective when used as one of several resourcesseveral resources

• Most valuable for information and Most valuable for information and networkingnetworking

• Think - use - reflect - network - Think - use - reflect - network - reflect - use - reflect - network...reflect - use - reflect - network...

Potential Integration BenefitsPotential Integration Benefits

Using PC-based software to help avoid Using PC-based software to help avoid inappropriate Internet useinappropriate Internet use• embedded links in computer-assisted career embedded links in computer-assisted career

guidance systemsguidance systems

Using a career center web site to provide Using a career center web site to provide links to web siteslinks to web sites

Current DevelopmentsCurrent Developments

Integration of

• The present Internet

• Cable TV networks

• Telephone networks

Current DevelopmentsCurrent Developments

Simultaneous video, audio, and text Simultaneous video, audio, and text transmission transmission

Increased videoconferencing

Voice and handwriting recognition

Smart cards, biometrics

Integration of phones, cameras,and PDAs

Current DevelopmentsCurrent Developments

Data SecurityData Security

Personal navigationPersonal navigation• Query Query • Filter Filter • Spatial navigation Spatial navigation • A personal agentA personal agent

Current & Future ApplicationsCurrent & Future Applications

Marketing CounselingMarketing Counseling

Counseling ProcessCounseling Process

AssessmentAssessment

Self-Help ResourcesSelf-Help Resources

Supervision & Case ConferencingSupervision & Case Conferencing

Marketing CounselingMarketing Counseling

Practitioner directoriesPractitioner directories

Counselor introduction via text,Counselor introduction via text,pictures, or videopictures, or video

Screening interview for groupsScreening interview for groups

Client scheduling Client scheduling

Counseling ProcessCounseling Process

Remote orientationRemote orientation

Remote intake assessmentRemote intake assessment

Remote Informed consentRemote Informed consent

Counseling ProcessCounseling Process

HomeworkHomework

Client progress automatically noted in Client progress automatically noted in case notescase notes

E-mail client questions between E-mail client questions between sessionssessions

3-way videoconference referrals

Moderated support groups

Counseling ProcessCounseling Process

Reactive and proactive counselor Reactive and proactive counselor

intervention “intervention “in the momentin the moment” via ” via

computer application help features computer application help features

Counseling ProcessCounseling Process

Past telephone counseling provides Past telephone counseling provides

a foundation for counseling via a foundation for counseling via

videoconferencing videoconferencing

AssessmentAssessment

Orientation via CAIOrientation via CAI

Remote completion of measuresRemote completion of measures

Generalized test interpretationGeneralized test interpretation

Greater access to CBTI softwareGreater access to CBTI software

Lower costs for “just-in-time” use of Lower costs for “just-in-time” use of infrequent measuresinfrequent measures

Self-Help Resources Self-Help Resources

Self-help psychoeducational

resources for prevention or self-

diagnosed problems

Self-Help ResourcesSelf-Help Resources

“Links” could provide access to

data, services, and referral sources

(e.g., the directory of National

Certified Counselors)

Supervision & Case ConferencingSupervision & Case Conferencing

Transfer of client dataTransfer of client data

Meetings via videoconferencingMeetings via videoconferencing

Crisis intervention supportCrisis intervention support

Parent conferencingParent conferencing

For Additional InformationFor Additional Information

www.career.fsu.edu/techcenter/www.career.fsu.edu/techcenter/

Thank YouThank You