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Counseling on theCounseling on theWorld Wide WebWorld Wide Web
James P. Sampson, Jr.James P. Sampson, Jr.
Florida State UniversityFlorida State University
Copyright 2002 byCopyright 2002 by
James P. Sampson, Jr.James P. Sampson, Jr.
All Rights ReservedAll Rights Reserved
Nature of the InternetNature of the Internet
Rapid changeRapid change
Few (if any) controlsFew (if any) controls
Living on another “new” frontierLiving on another “new” frontier
Internet DefinedInternet Defined
Interconnection of existing computer
networks using conventions for
exchanging information.
Intranet DefinedIntranet Defined
Interconnection of limited access Interconnection of limited access
computer networks within one computer networks within one
organizationorganization
Internet FeaturesInternet Features
Bulletin board systems (Usenet Bulletin board systems (Usenet Newsgroups)Newsgroups)
List servers (Mailing Lists)List servers (Mailing Lists)
Electronic mail (E-mail) Electronic mail (E-mail)
File transfer protocols (FTP)File transfer protocols (FTP)
Chat Chat
Computer conferencing Computer conferencing
Internet FeaturesInternet Features
World-Wide Web (WWW)World-Wide Web (WWW)
WWW web site WWW web site
BrowserBrowser
Search engineSearch engine
LinksLinks
Current UseCurrent Use
Counseling via e-mailCounseling via e-mail
Bulletin board systems & Bulletin board systems &
List servers for specific client List servers for specific client
concernsconcerns
Chat for specific topicsChat for specific topics
Career applicationsCareer applications
Use of the InternetUse of the Internet
• IdentifyIdentify problems and possibilities, problems and possibilities, e.g., surfing serendipity e.g., surfing serendipity
• SearchSearch for information to solve a for information to solve a problemproblem
• ObtainObtain information when users know information when users know what they wantwhat they want
• CommunicateCommunicate with others with others
Effective Internet UseEffective Internet Use
• Effective when used as one of Effective when used as one of several resourcesseveral resources
• Most valuable for information and Most valuable for information and networkingnetworking
• Think - use - reflect - network - Think - use - reflect - network - reflect - use - reflect - network...reflect - use - reflect - network...
Potential Integration BenefitsPotential Integration Benefits
Using PC-based software to help avoid Using PC-based software to help avoid inappropriate Internet useinappropriate Internet use• embedded links in computer-assisted career embedded links in computer-assisted career
guidance systemsguidance systems
Using a career center web site to provide Using a career center web site to provide links to web siteslinks to web sites
Current DevelopmentsCurrent Developments
Integration of
• The present Internet
• Cable TV networks
• Telephone networks
Current DevelopmentsCurrent Developments
Simultaneous video, audio, and text Simultaneous video, audio, and text transmission transmission
Increased videoconferencing
Voice and handwriting recognition
Smart cards, biometrics
Integration of phones, cameras,and PDAs
Current DevelopmentsCurrent Developments
Data SecurityData Security
Personal navigationPersonal navigation• Query Query • Filter Filter • Spatial navigation Spatial navigation • A personal agentA personal agent
Current & Future ApplicationsCurrent & Future Applications
Marketing CounselingMarketing Counseling
Counseling ProcessCounseling Process
AssessmentAssessment
Self-Help ResourcesSelf-Help Resources
Supervision & Case ConferencingSupervision & Case Conferencing
Marketing CounselingMarketing Counseling
Practitioner directoriesPractitioner directories
Counselor introduction via text,Counselor introduction via text,pictures, or videopictures, or video
Screening interview for groupsScreening interview for groups
Client scheduling Client scheduling
Counseling ProcessCounseling Process
Remote orientationRemote orientation
Remote intake assessmentRemote intake assessment
Remote Informed consentRemote Informed consent
Counseling ProcessCounseling Process
HomeworkHomework
Client progress automatically noted in Client progress automatically noted in case notescase notes
E-mail client questions between E-mail client questions between sessionssessions
3-way videoconference referrals
Moderated support groups
Counseling ProcessCounseling Process
Reactive and proactive counselor Reactive and proactive counselor
intervention “intervention “in the momentin the moment” via ” via
computer application help features computer application help features
Counseling ProcessCounseling Process
Past telephone counseling provides Past telephone counseling provides
a foundation for counseling via a foundation for counseling via
videoconferencing videoconferencing
AssessmentAssessment
Orientation via CAIOrientation via CAI
Remote completion of measuresRemote completion of measures
Generalized test interpretationGeneralized test interpretation
Greater access to CBTI softwareGreater access to CBTI software
Lower costs for “just-in-time” use of Lower costs for “just-in-time” use of infrequent measuresinfrequent measures
Self-Help Resources Self-Help Resources
Self-help psychoeducational
resources for prevention or self-
diagnosed problems
Self-Help ResourcesSelf-Help Resources
“Links” could provide access to
data, services, and referral sources
(e.g., the directory of National
Certified Counselors)
Supervision & Case ConferencingSupervision & Case Conferencing
Transfer of client dataTransfer of client data
Meetings via videoconferencingMeetings via videoconferencing
Crisis intervention supportCrisis intervention support
Parent conferencingParent conferencing
For Additional InformationFor Additional Information
www.career.fsu.edu/techcenter/www.career.fsu.edu/techcenter/
Thank YouThank You