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8/2/2019 Copy of MOU Annexure A
1/3
PART-III
Excellent Very Good Good Fair PoorTarg
G
(a) Financial Performance Indicators
(i) Gross Margin / Gross Block % age 2 2.41 2.25 2.14 2.03 1.93
(ii) Net Profit / Net Worth % age 10 -8.54 -9.18 -9.64 -10.12 -10.63 -
(iii) Gross Profit / Capital Employed % age 10 -8.51 -9.15 -9.61 -10.09 -10.59 -
(b) Financial Indicator
(i) Gross Margin(Rs. in
Crores)8 4,280 4000 3,800 3,610 3,430 1
(ii) Gross Sales(Rs. in
Crores)4 33,235 31,061 29,508 28,033 26,631 3
(c) Financial Returns-Labour
Productivity and Total FactorProductivity.
(i) PBDIT / Total Employment (in Rs.) 7 166,899 155,980 148,181 140,772 133,733 39
(ii) Added Values / Gross Sales % age 9 -4.51 -4.85 -5.09 -5.35 -5.61
Total Weightage 50
1
Parameter
weight
Positive
Positive
STATIC FINANCIAL PARAMETERSS. No.
Performance Evaluation Parameters and Target for MOU 2012-13
MOU 2012-13 Target
UNIT
Positive
Nature of
Para meter
8/2/2019 Copy of MOU Annexure A
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PART III (Cont2)
Excellent Very Good Good Fair
a) Quality:- Call Completion Rate
i) STD % age 1 56.18 53.50 50.83 48.2ii) Junction % age 1.5 65.10 62.00 58.90 55.9iii) Local % age 1.5 69.41 66.10 62.80 59.6
b) Customer Satisfaction
i) Fault Rate per 100 telephones/ month % age Negative 1.5 4.51 4.75 4.99 5.24
ii) Clearance of fault on telephone
On Same Day % age 1 84.21 80.20 76.19 72.3By Following Day % age 0.5 94.50 90.00 85.50 81.2
Within 3 Days % age 0.5 99.00 96.00 91.20 86.6
(iii) Provision of Services in area on demand
New Connections within 7 Days % age 0.5 99.00 98.00 93.10 88.4
Local Shift within 3 Days % age 0.5 99.00 96.00 91.20 86.6
Inter-Exchange Shift within 5 days % age 0.5 99.00 95.00 90.25 85.7
(iv) QoS in GSM Network **
Call set up success rate in GSM network %age Positive 0.5 99.75 95.00 90.25 85.7
Call drop in GSM network %age Negative 0.5 1.90 2.00 2.10 2.21
c) Human Resource Management ** Positive 5
d) R & D activity ** Positive 5
e) Completion of delayed projects
i) Commissioning of GSM Phase V Equipment ** Timelines 0.5 30/09/2012 31/12/2012 31/03/13
ii) Commissiong of Rural Wi-Max Phase II ** Timelines 0.5 31/01/2013 28/02/2013 31/03/13
f) Capital Expenditure
i) Net addition in OF Cable RKMs Positive 1 31500 30000 28500 2707
ii) Net addition in GSM capacity ** No of Lines (Lakhs) Positive 0.5 79 75 71 68iii) Net addition in broadband capacity ** No of Lines (Lakhs) Positive 0.5 3.4 3.2 3.0 2.9
g) Globalization
i) Net addition in direct International Roaming agreements with
operators in other countriesNos. Positive 1 19 18 17 16
h) Sustainable Development activities: Use of Solar
Power Base Stations ** Positive 5
i) Compliance of Corporate Governance guidline issued
by DPE dated 22/1/2011Compliance Positive 5 Yes
j) Timely submission of data by BSNL for Public
Enterprises Survey published by DPETimelines Negative 1
On or before
the due date
Total Weightage 35
Note:
[1] The parameter / sub parameter indicated with ** (double star) are new parameter /sub-parameter introduced in MOU 2012-13
Other forms /returns are required to be filed within the time limits set against respective forms by the Rules under Companies Act 1956.
Detailed as Per Annexure B
Positive
Performance Evaluation Parameters and Target for MOU 2012-13
MOU 2012-13 Target
UNITParameter
weightDYNAMIC PARAMETERS
Nature of
Parameter
Positive
Positive
Detailed as Per Annexure C
Detailed as Per Annexure A
http://../AppData/MOU2009-10/QPR2_09-10/QPR2_09-10/QPR2_Annexure%20A.xlshttp://../AppData/MOU2009-10/QPR2_09-10/QPR2_09-10/QPR2_Annexure%20A.xls8/2/2019 Copy of MOU Annexure A
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PART III (Cont3)Performance Evaluation Parameters and Target for MOU 2012-13
Excellent Very Good Good
Sector Specific
(a) Net addition in Telephone Connections
(i) Net addition in Land Line w.r.t. connections as on 31/03/2011. Nos in Lakhs Positive 0.5 0.00 0.00 0.00
(ii) Net addition in Mobile w.r.t.. connections as on 31/03/2011 Nos. in Lakhs Positive 1 105.00 100.00 95.00
(iii) Initiation for implementation on ERP Timelines Negative 0.5 28.02.2013 31.03.2013
(b) Net Addition in Broadband Connections
(i) Broadband connections ADSL Nos. in Lakhs Positive 1 31.50 30.00 28.50
(ii) 3G, EVDO & Wi-Max. Nos. in Lakhs Positive 1 47.25 45.00 42.75
(iii) Establishment of Data Centres Nos. Positive 1 4 4 3
Total Weightage 5
Enterprise Specific
(c1) Accessibility of Call Center/Customer care. % age Positive 0.5 102.90 98.00 93.10
(c2) % of call answered by the operators (Voice to voice) within 60
seconds. See Note 3(c) below.% age Positive 0.5 99.75 95.00 90.25
(d) % age reduction in the provision for Obsolete Inventory as on
31.03.2011 after exclusion of current year provisions% age Positive 0.5 10.50 10.00 9.50
(e) % age reduction in the amount of the unlinked debit & credit
items in bank reconciliation as on 31.03.11 as reported in the
Audit Report for the year 10-11
% age Positive 0.5 99.75 95.00 90.25
(f) Repair & Maintenance Expenditure: as % of Income % age Negative 0.5 4.75 5.00 5.25(g) Net Sundry debtors at the end the year as % age of Income % age Negative 1 19.00 20.00 21.00
(h) % age reduction in doubtful debts over the previous year % age Positive 0.5 5.25 5.00 4.75
(i) Com liance of DPE's guidelines during 2012-13 **i) Reservation for SC,ST and OBC in appointment Yes/No 1 Yesii) Posting of deputationists Yes/No 0.5 Yesiii) Submission of Report of Compliance of DPE Guidelines Yes/No 0.5 Yesiii) Implementation of 2007 Pay Revision Yes/No 1 Yesiv) Switching over from CDA to IDA pattern of pay scales Yes/No 1 Yes
(j) %age settlement of Arbitration cases ** %age Positive 0.5 53 50 48
(k) Fromulation of inventory policy ** Timelines Negative 0.5 31.12.2012 28.02.2013 31.03.2013
(l) Settlement of C&AG Report Paras % age Positive 0.5 52.50 50.00 47.50
(m) Reduction in Statutory audit Paras % age Positive 0.5 31.50 30 28.50
Total Weightage 10
Note:
[1] The parameter / sub parameter indicated with ** (double star) are new parameter /sub-parameter introduced in MOU 2012-13
3
Nature of
Parameter
S.
No.UNIT
MOU 2012-13 Target
SPECIFIC PARAMETERSParameter
weight
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