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PART-III

Excellent Very Good Good Fair PoorTarg

G

(a) Financial Performance Indicators

(i) Gross Margin / Gross Block % age 2 2.41 2.25 2.14 2.03 1.93

(ii) Net Profit / Net Worth % age 10 -8.54 -9.18 -9.64 -10.12 -10.63 -

(iii) Gross Profit / Capital Employed % age 10 -8.51 -9.15 -9.61 -10.09 -10.59 -

(b) Financial Indicator

(i) Gross Margin(Rs. in

Crores)8 4,280 4000 3,800 3,610 3,430 1

(ii) Gross Sales(Rs. in

Crores)4 33,235 31,061 29,508 28,033 26,631 3

(c) Financial Returns-Labour

Productivity and Total FactorProductivity.

(i) PBDIT / Total Employment (in Rs.) 7 166,899 155,980 148,181 140,772 133,733 39

(ii) Added Values / Gross Sales % age 9 -4.51 -4.85 -5.09 -5.35 -5.61

Total Weightage 50

1

Parameter

weight

Positive

Positive

STATIC FINANCIAL PARAMETERSS. No.

Performance Evaluation Parameters and Target for MOU 2012-13

MOU 2012-13 Target

UNIT

Positive

Nature of

Para meter

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PART III (Cont2)

Excellent Very Good Good Fair

a) Quality:- Call Completion Rate

i) STD % age 1 56.18 53.50 50.83 48.2ii) Junction % age 1.5 65.10 62.00 58.90 55.9iii) Local % age 1.5 69.41 66.10 62.80 59.6

b) Customer Satisfaction

i) Fault Rate per 100 telephones/ month % age Negative 1.5 4.51 4.75 4.99 5.24

ii) Clearance of fault on telephone

On Same Day % age 1 84.21 80.20 76.19 72.3By Following Day % age 0.5 94.50 90.00 85.50 81.2

Within 3 Days % age 0.5 99.00 96.00 91.20 86.6

(iii) Provision of Services in area on demand

New Connections within 7 Days % age 0.5 99.00 98.00 93.10 88.4

Local Shift within 3 Days % age 0.5 99.00 96.00 91.20 86.6

Inter-Exchange Shift within 5 days % age 0.5 99.00 95.00 90.25 85.7

(iv) QoS in GSM Network **

Call set up success rate in GSM network %age Positive 0.5 99.75 95.00 90.25 85.7

Call drop in GSM network %age Negative 0.5 1.90 2.00 2.10 2.21

c) Human Resource Management ** Positive 5

d) R & D activity ** Positive 5

e) Completion of delayed projects

i) Commissioning of GSM Phase V Equipment ** Timelines 0.5 30/09/2012 31/12/2012 31/03/13

ii) Commissiong of Rural Wi-Max Phase II ** Timelines 0.5 31/01/2013 28/02/2013 31/03/13

f) Capital Expenditure

i) Net addition in OF Cable RKMs Positive 1 31500 30000 28500 2707

ii) Net addition in GSM capacity ** No of Lines (Lakhs) Positive 0.5 79 75 71 68iii) Net addition in broadband capacity ** No of Lines (Lakhs) Positive 0.5 3.4 3.2 3.0 2.9

g) Globalization

i) Net addition in direct International Roaming agreements with

operators in other countriesNos. Positive 1 19 18 17 16

h) Sustainable Development activities: Use of Solar

Power Base Stations ** Positive 5

i) Compliance of Corporate Governance guidline issued

by DPE dated 22/1/2011Compliance Positive 5 Yes

j) Timely submission of data by BSNL for Public

Enterprises Survey published by DPETimelines Negative 1

On or before

the due date

Total Weightage 35

Note:

[1] The parameter / sub parameter indicated with ** (double star) are new parameter /sub-parameter introduced in MOU 2012-13

Other forms /returns are required to be filed within the time limits set against respective forms by the Rules under Companies Act 1956.

Detailed as Per Annexure B

Positive

Performance Evaluation Parameters and Target for MOU 2012-13

MOU 2012-13 Target

UNITParameter

weightDYNAMIC PARAMETERS

Nature of

Parameter

Positive

Positive

Detailed as Per Annexure C

Detailed as Per Annexure A

http://../AppData/MOU2009-10/QPR2_09-10/QPR2_09-10/QPR2_Annexure%20A.xlshttp://../AppData/MOU2009-10/QPR2_09-10/QPR2_09-10/QPR2_Annexure%20A.xls

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PART III (Cont3)Performance Evaluation Parameters and Target for MOU 2012-13

Excellent Very Good Good

Sector Specific

(a) Net addition in Telephone Connections

(i) Net addition in Land Line w.r.t. connections as on 31/03/2011. Nos in Lakhs Positive 0.5 0.00 0.00 0.00

(ii) Net addition in Mobile w.r.t.. connections as on 31/03/2011 Nos. in Lakhs Positive 1 105.00 100.00 95.00

(iii) Initiation for implementation on ERP Timelines Negative 0.5 28.02.2013 31.03.2013

(b) Net Addition in Broadband Connections

(i) Broadband connections ADSL Nos. in Lakhs Positive 1 31.50 30.00 28.50

(ii) 3G, EVDO & Wi-Max. Nos. in Lakhs Positive 1 47.25 45.00 42.75

(iii) Establishment of Data Centres Nos. Positive 1 4 4 3

Total Weightage 5

Enterprise Specific

(c1) Accessibility of Call Center/Customer care. % age Positive 0.5 102.90 98.00 93.10

(c2) % of call answered by the operators (Voice to voice) within 60

seconds. See Note 3(c) below.% age Positive 0.5 99.75 95.00 90.25

(d) % age reduction in the provision for Obsolete Inventory as on

31.03.2011 after exclusion of current year provisions% age Positive 0.5 10.50 10.00 9.50

(e) % age reduction in the amount of the unlinked debit & credit

items in bank reconciliation as on 31.03.11 as reported in the

Audit Report for the year 10-11

% age Positive 0.5 99.75 95.00 90.25

(f) Repair & Maintenance Expenditure: as % of Income % age Negative 0.5 4.75 5.00 5.25(g) Net Sundry debtors at the end the year as % age of Income % age Negative 1 19.00 20.00 21.00

(h) % age reduction in doubtful debts over the previous year % age Positive 0.5 5.25 5.00 4.75

(i) Com liance of DPE's guidelines during 2012-13 **i) Reservation for SC,ST and OBC in appointment Yes/No 1 Yesii) Posting of deputationists Yes/No 0.5 Yesiii) Submission of Report of Compliance of DPE Guidelines Yes/No 0.5 Yesiii) Implementation of 2007 Pay Revision Yes/No 1 Yesiv) Switching over from CDA to IDA pattern of pay scales Yes/No 1 Yes

(j) %age settlement of Arbitration cases ** %age Positive 0.5 53 50 48

(k) Fromulation of inventory policy ** Timelines Negative 0.5 31.12.2012 28.02.2013 31.03.2013

(l) Settlement of C&AG Report Paras % age Positive 0.5 52.50 50.00 47.50

(m) Reduction in Statutory audit Paras % age Positive 0.5 31.50 30 28.50

Total Weightage 10

Note:

[1] The parameter / sub parameter indicated with ** (double star) are new parameter /sub-parameter introduced in MOU 2012-13

3

Nature of

Parameter

S.

No.UNIT

MOU 2012-13 Target

SPECIFIC PARAMETERSParameter

weight