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Coaching Skills for Communicators
14th July 2010
Debbie StandishChange in Action
AIMS OF THE SESSION
To broaden your understanding of executive coaching and associated skills
To develop your awareness and understanding of temperament and patterns of thinking and their impact on communication style
To practice your coaching skills
Reference Comma Consulting 2007
COACHING
The art of releasing the potential in another in order
to improve performance
The Defence Leadership Centre
MENTORING
A process where a more experienced person supports
another’s development outside the normal line
management relationship
Defence Leadership Centre
SIX PRINCIPLES OF COACHING
1. The client is resourceful.
2. The coach’s role is to spring loose the client’s
resourcefulness. It is not to give advice.
3. Coaching addresses the whole person, past,
present and future.
4. The client sets the agenda.
5. The coach and the client are equals.
6. Coaching is about change. It is not to give comfort
so much as to help the client become more
effective.
CLIENT’S NEEDS?
Developing greater flexibility in their leadership style
Enhancing their emotional intelligence
Developing greater personal presence (‘charisma’)
Handling conflict
Sharpening communication skills
Improving stakeholder relationships
“On boarding”
Career management
WHEN?
Your observation
Feedback
Leader’s own self awareness/confidence levels
Employee engagement/staff surveys
360 feedback/performance appraisal
Already your role
HOW?
Coaching approaches
A coaching model
Coaching skills
Temperament
Patterns of thinking
COACHING APPROACHES
Coach determines the conversational direction(AUTHORITATIVE)
INFORMING
PRESCRIBING CHALLENGING
EXPLORING SUPPORTING
RELEASING
PUSH
PULL
Coach enables the Conversation (FACILITATIVE)
Adapted from Heron’s 6 Categories of Interaction
A COACHING MODEL…..
GGoal setting: start with the end
in mind. Express it as a positive
RReality checking to explore the current
situation
OOptions and alternative strategies
or courses of action
WWhat is to be done, WHENWHEN,
by WHOMWHOM and the WILLWILL to do it
What do you
want to achieve?
What is the
situation now?
What options exist
to move things forward?
What will you/they do?
How committed?
COACHING COMPETENCIES
1. AGREEING A CLEAR AND EFFECTIVE CONTRACT FOR THE COACHING RELATIONSHIP
2. ESTABLISHING TRUST AND RESPECT
3. ESTABLISHING RAPPORT
4. ACTIVE LISTENING
5. EFFECTIVE QUESTIONING
The Academy of Executive Coaching
COACHING COMPETENCIES
6. EXPRESSING
7. FACILITATING DEPTH OF UNDERSTANDING
8. PROMOTING ACTION
9. FOCUSING ON OUTCOMES
10. MANAGING THE ENDING
The Academy of Executive Coaching
SO FAR …..
Client’s needsPermissionSix underlying principlesCoaching approachesA coaching modelCoaching skills
Temperament
Patterns of thinking
Myers Briggs Type Indicator: MBTI BACKGROUND
Based on Jung’s psychological theories
Has 50 years of research and development behind it
Is now the most commonly used personality
instrument world-wide
MBTI: WHAT IT IS AND ISN’T
It is a theory about preferences - especially the way
we currently prefer to approach the world, use our
minds and direct our energy
These preferences are grouped into different types
NOT good or bad types, just different types
It is NOT about skills, intelligence, abilities, or
expertise
Does NOT tell you what you are good or bad at, or
what you can or can’t do
MBTI : THE FOUR SCALES
of people, activities, and things ideas, emotions, and impressions
Energy Extraversion (E)Prefers to draw energy from the outside world
Introversion (I)Prefers to draw energy from the internal world of
Informationgathering
Sensing (S)Preference for taking in information through thesenses, and noticing precisely what is actual
Intuition (N)Preference for taking in information through insight,and noticing possibilities
Decision
makingThinking (T)
Preference for deciding according to generaltruths, logic, and objectivity
Feeling (F)Preference for deciding according to person-centredvalues and harmony
External world
Judging (J)Preference for closure, and a planned andorganised life
Perceiving (P)Preference for spontaneity, open-endedness, andflexibility
IS YOUR PREFERENCE EXTRAVERT OR INTROVERT?
Extravert preferences
Drawn to external world Communicate by talking Action over reflection Sociable and expressive Work out ideas by talking them
through Enjoy working in groups
Introvert preferences
Drawn to internal world Communicate by writing Reflection over action Private and contained Work out ideas by reflecting on
them Enjoy working alone or with one
or two others
IS YOUR PREFERENCE SENSING OR INTUITION?
Sensing preferences
Specific examples Present realities Focus on what is real and
actual Trust experience Want to know what is Observe and remember
specifics
Intuition preferences
General concepts Future possibilities Focus on patterns and
meanings Trust insight Want to know what could be Observe and remember
patterns
IS YOUR PREFERENCE THINKING OR FEELING?
Thinking preferences
Remain detached when making decisions
Solve problems with logic Strive for objective
standards of truth Reasonable Analytical
Feeling preferences
Personally involved when making decisions
Assess impacts on people Strive for order through
harmony Empathetic Want everyone treated as
an individual
IS YOUR PREFERENCE JUDGING OR PERCEIVING?
Judging preferences
Like things to be settled and orderedSystematic, methodicalFocus on goals, results and achievementsQuickly commit to plans or decisionsDecisive, prefer no surprises
Perceiving preferences
Like things to be flexible and openAdaptable, spontaneousFocus on process, options and openingsReserve the right to change plans or decisionsCurious, enjoy surprises
USE OF LANGUAGE TO HELP UNDERSTAND PATTERNS OF THINKING
“Words that Change Minds”Mastering the language of influence by Shelle Rose
Charvet
5 KEY PATTERNS OF THINKING (Shelle Rose Charvet)
BIG PICTURE THINKERSThey talk about vision, concepts and strategyThey connect ideas upThey may ask you to “get to the point”
EXTERNALLY REFERENCEDDraw conclusions from other people’s views on successWant to know what others thinkLike direction from others
DETAIL THINKERSThey talk about stages, steps or levels in a taskWhen their train of thought is broken, they often like to go back to the start
INTERNALLY REFERENCED“I” just knowFeedback from others does not tell them they have done a good job
5 KEY PATTERNS OF THINKING (Shelle Rose Charvet)
OPTION THINKERSThey use words like “choose, hope and wish”They say “let’s do something different this time”
SIMILARITY THINKERSUse words like “same, similar, in common and keep the same ideaThey will tell you how situations are similar
PROCEDURES THINKERSUse words like “have to, must, ought, should and always”They like to know in advance what will happen and stick to it
DIFFERENCE THINKERSUse phrases like “no comparison and yes, but...”They use words such as “new, changed and radical”
5 KEY PATTERNS OF THINKING (Shelle Rose Charvet)
MOVING TOWARDS THINKERSThey talk about what they wantCan minimise negative consequencesUse words like “gain, obtain, accomplish and achieve”
AWAY FROM THINKERSTalk about what they do not wantThey use words like “avoid, stay away from and get out of”
To practice your coaching skills
Reference Comma Consulting 2010
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