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Cloud Communications
Cool Use Cases
Frank Geck
Helping companies/people develop use cases for commercial applications
From Tropo Incorporated providing Telephony API’s in the Cloud (like Twilio, like Plivo, like etc, etc etc.)
Was employee 31 at Nuance Communications
Cloud Communications
• Faster time to market
• Higher value applications
• Fraction of the cost
• Cloud mentality
• Common Programming Skills
• Business as Usual systems
• Next generation systems (conferencing, medical paging)
• Didn’t have budget systems (marketing number)
• Micro Solutions (small touch points)
Marketing Program TrackingA didn’t have budget solution
ADVERTISEMENTget mortgage from Super Bank
Call 233-444-2343hey... I need a mortgage...
I’ll call...
Lead ManagementA Next Generation Solution...
Customer enters information on website
database opportunity queue IVR Recording Billing Conferencing
Lead ManagementNext Generation Solution
with location services
Store Locator A Business as Usual Solution
Women and Infant Children Clinics in Texas
Traditional User Interface “What’s your area code/zip code/city?”
Only a handful of clinics in the Country of Texas (I’m originally from
Wisconsin)
Needs location services
Store Locator Women and Infant Children Clinics in Texas
Can I use your location?
Your closest clinic by zip code is...
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