Click to edit Master title style Food Bank of Contra Costa ......Food Bank of Contra Costa and...

Food Bank of Contra Costa and Solano www.foodbankccs.org

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Welcome to Pantry 101

Left: St. John the Baptist Food Pantry, El Cerrito

Agency Relations Staff

• Cory Sylvester, Manager • 925-677-7027 • csylvester@foodbankccs.org

• Cassie Wagner, Coordinator • 925-677-7037 • cwagner@foodbankccs.org

• Kenny Moeller, Coordinator • 925-677-7020 • kmoeller@foodbankccs.org

Topics to Cover

• Feeding America

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Special Events & Grants

• Reminders

Topics to Cover

• Feeding America

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Special Events & Grants

• Reminders

Food Banking

History with Feeding America • The leading Hunger Relief Charity in

the U.S. • Established in 1979 • 200 food banks; 60,000 pantries • Help set the standard that draws

donors

Food Banking

The Food Bank of Contra Costa & Solano • Established in 1975 (40 year anniversary) • 20 million pounds of food last year (thanks to your help!) • 96 cents of every dollar goes towards food programs • Currently providing food to about 300 partner agency programs • Food Bank Programs: F2K, FAP, FFC, CPP, SFP

Topics to Cover

• Feeding America

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Special Events & Grants

• Reminders

• Food Safety Requirement • Agency Agreement Violations • Specific Issues

Compliance Basics

Food Safety Requirement

• When did this become a requirement?

• Why is this a requirement? • Do all sites need one? • What are your options? • Future possibilities?

Agency Contract Reminders

• Exchanging donated food or other products for money, property, or services

• Asking clients to volunteer in exchange for food • Removal of donated food or other products from an agency for

personal use • Transferring Food Bank product to agencies that are not partner

agencies of the Food Bank of Contra Costa & Solano • Using Food Bank of Contra Costa & Solano products and/or

community donated products in a manner not related to serving the ill, needy, or infants

Agency Contract Reminders cont.

• Using Food Bank of Contra Costa & Solano products and community donated products for fundraising meals (ex: spaghetti dinners or bake sales)

• Improperly storing or transporting donated food or other product

• Hoarding or improperly stockpiling donated food or other product

• Failure to submit Food Bank of Contra Costa & Solano Monthly Service Reports on a regular basis

Agency Contract Reminders cont.

• Failure to check your inventory for recalled product in response to recall notices

• No shows to appointments made with Food Bank of Contra Costa & Solano staff

• Any other violation of the Agency Agreement Form signed by the partner agency and Food Bank of Contra Costa & Solano

• Revocation of 501c3 status

Specific Issues

• Use of food for volunteer appreciation • Proselytizing:

• Technical Definition: Trying to persuade other people to accept your beliefs

• Expanded Meaning: Including a religious component with food distribution for the clients

Topics to Cover

• Feeding America

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Special Events & Grants

• Reminders

Monitoring

• Site visit at least once every two years

• Site visits last between 15 minutes to 1 hour depending on the need of the agency

• Sites have different issues: security, heat, location, resources, space, volunteers, etc…

What We Look for at a Monitoring Visit

• Signage and Times Posted • A great support staff • Cleanliness , Organization and Adequate Space • Sign in Sheet or way to track numbers served • A secured pantry • All Food at least 6 inches off the floor • Food Rotation • Thermometers in Refrigerators and Freezers • Evidence of Pest or Rodents • Client Respect • 501c3

Topics to Cover

• Feeding America

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Special Events & Grants

• Reminders

Sharing Best Practices

• Share with us what methods you’ve used to overcome problems

• Some examples of what I’ve heard: • Clients with special dietary needs • Excess produce

Best Practices

Hours of Operation • Are your hours posted? • Correctly listed in our food resource directory? • Take your clients lives into account Hours Changed? • Contact your Agency Relations Manager!

Best Practices

Sign-In Sheets • Bare minimum for accurate statistics • What you can not require or track • Income guidelines

Other Questions to ask: • Gauge if they qualify for other

programs • Provide referral information

Best Practices

• Help us keep your contact information current: • Make sure you are receiving recalls • Make sure you are receiving updates such as grant

opportunities • Make sure we have all of your authorized shoppers • Call any one of us to update information

Topics to Cover

• Feeding America

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Special Events & Grants

• Reminders

Categories of Food Bank Product

• Free • Food Drive • Donated • Purchased • Non-Food Items

Ordering Online

• Agency Express • Order must be by the designated time set up by the

site coordinator • Remember to Submit the order

Agency Site Distribution

• Agency Site Distribution Coordinator and Driver

• Authorized Shoppers • Show up on time with your

agency badges • Be properly dressed with no

open toe shoes • Act accordingly and be

respectful of others

Remote Services Coordinators

• Gabe Baracker (Fairfield, Vacaville, & Concord (Th) distributions) • 925-677-7013 • gbaracker@foodbankccs.org

• Kim Dubois (Antioch & Vallejo (M) distributions) • 925-771-1319 • kdubois@foodbankccs.org

• Leslie Tolman (Vallejo (Th) distributions) • 916-595-3969 • ltolman@foodbankccs.org

• Theresa Pate (Richmond & Concord (T) distributions) • 925-771-1316 • tpate@foodbankccs.org

Topics to Cover

• Feeding America

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Special Events & Grants

• Reminders

Additional Assistance

• Special Event Requests- Event must be completely free and open to the public (no charge for food) • Call Caitlin Sly at least 2 weeks in advance (925-677-7004)

• Capacity Grants- Open to pantries and soup kitchens only

• EFSP (FEMA)- Open to pantries and soup kitchens only

• Agency Portal- Coming soon

• Other

Liability & The Good Samaritan Act

• If an agency distributes or serves food to a client in good faith, and it happens to make the client sick, the agency is covered under the Good Samaritan Act

• If an agency knowingly distributes or serves food that could be harmful to a client, the agency is not covered by the Good Samaritan Act and could be held liable for the harm that is caused.

Topics to Cover

• Feeding America

• Compliance Basics

• Monitoring Visits

• Best Practices

• Ordering Food

• Special Events & Grants

• Reminders

Recall Procedures

• When your agency receives a recall notice: • Please read the recall notice to find out which product is

affected • Determine whether your agency has any of this product • Destroy any recalled product you find in your agency • Notify clients of the recall if you suspect your agency has

distributed any of the recalled product

Monthly Service Reports

• Due by the 10th of every month • Report online at:

www.foodbankccs.org/monthlystatistics • Duplicated vs. Unduplicated

Monthly Service Reports cont.

Food Bank Resources

• Food Resource Directories: • Contra Costa: www.foodbankccs.org/frdcc • Solano: www.foodbankccs.org/frdsol

• Food Resources by City Flyers • Both English and Spanish:

www.foodbankccs.org/bycityflyer

Additional Resources: 2-1-1

• Not just food: health clinics & emergency shelter information

• Summary listing Resources: • Contra Costa: www.211contracosta.org • Solano: www.211bayarea.org

• Update your agency’s information with 2-1-1 • Contra Costa: email 211contracosta@crisis-center.org • Solano: email resources@uwba.org

• Click on Solano

Question Time

• Now is the time to ask any questions you have for the agency relations team.