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Food Bank of Contra Costa and Solano www.foodbankccs.org
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Welcome to Pantry 101
Left: St. John the Baptist Food Pantry, El Cerrito
Agency Relations Staff
• Cory Sylvester, Manager • 925-677-7027 • [email protected]
• Cassie Wagner, Coordinator • 925-677-7037 • [email protected]
• Kenny Moeller, Coordinator • 925-677-7020 • [email protected]
Topics to Cover
• Feeding America
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Special Events & Grants
• Reminders
Topics to Cover
• Feeding America
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Special Events & Grants
• Reminders
Food Banking
History with Feeding America • The leading Hunger Relief Charity in
the U.S. • Established in 1979 • 200 food banks; 60,000 pantries • Help set the standard that draws
donors
Food Banking
The Food Bank of Contra Costa & Solano • Established in 1975 (40 year anniversary) • 20 million pounds of food last year (thanks to your help!) • 96 cents of every dollar goes towards food programs • Currently providing food to about 300 partner agency programs • Food Bank Programs: F2K, FAP, FFC, CPP, SFP
Topics to Cover
• Feeding America
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Special Events & Grants
• Reminders
• Food Safety Requirement • Agency Agreement Violations • Specific Issues
Compliance Basics
Food Safety Requirement
• When did this become a requirement?
• Why is this a requirement? • Do all sites need one? • What are your options? • Future possibilities?
Agency Contract Reminders
• Exchanging donated food or other products for money, property, or services
• Asking clients to volunteer in exchange for food • Removal of donated food or other products from an agency for
personal use • Transferring Food Bank product to agencies that are not partner
agencies of the Food Bank of Contra Costa & Solano • Using Food Bank of Contra Costa & Solano products and/or
community donated products in a manner not related to serving the ill, needy, or infants
Agency Contract Reminders cont.
• Using Food Bank of Contra Costa & Solano products and community donated products for fundraising meals (ex: spaghetti dinners or bake sales)
• Improperly storing or transporting donated food or other product
• Hoarding or improperly stockpiling donated food or other product
• Failure to submit Food Bank of Contra Costa & Solano Monthly Service Reports on a regular basis
Agency Contract Reminders cont.
• Failure to check your inventory for recalled product in response to recall notices
• No shows to appointments made with Food Bank of Contra Costa & Solano staff
• Any other violation of the Agency Agreement Form signed by the partner agency and Food Bank of Contra Costa & Solano
• Revocation of 501c3 status
Specific Issues
• Use of food for volunteer appreciation • Proselytizing:
• Technical Definition: Trying to persuade other people to accept your beliefs
• Expanded Meaning: Including a religious component with food distribution for the clients
Topics to Cover
• Feeding America
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Special Events & Grants
• Reminders
Monitoring
• Site visit at least once every two years
• Site visits last between 15 minutes to 1 hour depending on the need of the agency
• Sites have different issues: security, heat, location, resources, space, volunteers, etc…
What We Look for at a Monitoring Visit
• Signage and Times Posted • A great support staff • Cleanliness , Organization and Adequate Space • Sign in Sheet or way to track numbers served • A secured pantry • All Food at least 6 inches off the floor • Food Rotation • Thermometers in Refrigerators and Freezers • Evidence of Pest or Rodents • Client Respect • 501c3
Topics to Cover
• Feeding America
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Special Events & Grants
• Reminders
Sharing Best Practices
• Share with us what methods you’ve used to overcome problems
• Some examples of what I’ve heard: • Clients with special dietary needs • Excess produce
Best Practices
Hours of Operation • Are your hours posted? • Correctly listed in our food resource directory? • Take your clients lives into account Hours Changed? • Contact your Agency Relations Manager!
Best Practices
Sign-In Sheets • Bare minimum for accurate statistics • What you can not require or track • Income guidelines
Other Questions to ask: • Gauge if they qualify for other
programs • Provide referral information
Best Practices
• Help us keep your contact information current: • Make sure you are receiving recalls • Make sure you are receiving updates such as grant
opportunities • Make sure we have all of your authorized shoppers • Call any one of us to update information
Topics to Cover
• Feeding America
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Special Events & Grants
• Reminders
Categories of Food Bank Product
• Free • Food Drive • Donated • Purchased • Non-Food Items
Ordering Online
• Agency Express • Order must be by the designated time set up by the
site coordinator • Remember to Submit the order
Agency Site Distribution
• Agency Site Distribution Coordinator and Driver
• Authorized Shoppers • Show up on time with your
agency badges • Be properly dressed with no
open toe shoes • Act accordingly and be
respectful of others
Remote Services Coordinators
• Gabe Baracker (Fairfield, Vacaville, & Concord (Th) distributions) • 925-677-7013 • [email protected]
• Kim Dubois (Antioch & Vallejo (M) distributions) • 925-771-1319 • [email protected]
• Leslie Tolman (Vallejo (Th) distributions) • 916-595-3969 • [email protected]
• Theresa Pate (Richmond & Concord (T) distributions) • 925-771-1316 • [email protected]
Topics to Cover
• Feeding America
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Special Events & Grants
• Reminders
Additional Assistance
• Special Event Requests- Event must be completely free and open to the public (no charge for food) • Call Caitlin Sly at least 2 weeks in advance (925-677-7004)
• Capacity Grants- Open to pantries and soup kitchens only
• EFSP (FEMA)- Open to pantries and soup kitchens only
• Agency Portal- Coming soon
• Other
Liability & The Good Samaritan Act
• If an agency distributes or serves food to a client in good faith, and it happens to make the client sick, the agency is covered under the Good Samaritan Act
• If an agency knowingly distributes or serves food that could be harmful to a client, the agency is not covered by the Good Samaritan Act and could be held liable for the harm that is caused.
Topics to Cover
• Feeding America
• Compliance Basics
• Monitoring Visits
• Best Practices
• Ordering Food
• Special Events & Grants
• Reminders
Recall Procedures
• When your agency receives a recall notice: • Please read the recall notice to find out which product is
affected • Determine whether your agency has any of this product • Destroy any recalled product you find in your agency • Notify clients of the recall if you suspect your agency has
distributed any of the recalled product
Monthly Service Reports
• Due by the 10th of every month • Report online at:
www.foodbankccs.org/monthlystatistics • Duplicated vs. Unduplicated
Monthly Service Reports cont.
Food Bank Resources
• Food Resource Directories: • Contra Costa: www.foodbankccs.org/frdcc • Solano: www.foodbankccs.org/frdsol
• Food Resources by City Flyers • Both English and Spanish:
www.foodbankccs.org/bycityflyer
Additional Resources: 2-1-1
• Not just food: health clinics & emergency shelter information
• Summary listing Resources: • Contra Costa: www.211contracosta.org • Solano: www.211bayarea.org
• Update your agency’s information with 2-1-1 • Contra Costa: email [email protected] • Solano: email [email protected]
• Click on Solano
Question Time
• Now is the time to ask any questions you have for the agency relations team.
