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Hospitality Facilities Design and Planning
Week 12Organization of the Maintenance
Department
Overview
• Class discussion on Maintenance Department• Project
– Presentation by teams on progress– Water Conservation Plan presentations
Roles of the Maintenance Department
What is maintenance?
What is repair?
Is one more important that the other?
How many politicians does it take to change a light
bulb ?
Two. One to change it, and another one to change it back
again.
The 80/20 Rule for Hotel Maintenance:
80 percent of your maintenance activities should be proactive in nature and only 20
percent should be doing unplanned maintenance items.
• Routine maintenance: regular upkeep• Preventive maintenance
– Guestroom maintenance– Scheduled maintenance– Predictive maintenance (more high tech)
• Emergency maintenance: costly and disruptive
Disruption
• Keep room in service ($$)– What is OOO– Example
Guestroom Maintenance
• Regular Rooms inspection program:– Housekeeping– Maintenance
http://www.youtube.com/watch?v=qETkvtPDYBk
Preventive Maintenance
Good article:http://www.hotel-online.com/Trends/Payne/Articles/Maintenance_Repairs.htm
Work Order system
• Who reports problem:– Guest– Housekeeping
Hotel Organization Chart
From last week…
Water Conservation Plan for project hotel
Next Class
Guest Speaker:Rolf Kielman – Architect, Partner at
TruexCullinswww.truexcullins.com
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