Hospitality Facilities Design and Planning

Week 12Organization of the Maintenance

Department

Overview

• Class discussion on Maintenance Department• Project

– Presentation by teams on progress– Water Conservation Plan presentations

Roles of the Maintenance Department

What is maintenance?

What is repair?

Is one more important that the other?

http://www.youtube.com/watch?v=GCkm7lYnMIo

How many politicians does it take to change a light

bulb ?

Two. One to change it, and another one to change it back

again.

The 80/20 Rule for Hotel Maintenance:

80 percent of your maintenance activities should be proactive in nature and only 20

percent should be doing unplanned maintenance items.

• Routine maintenance: regular upkeep• Preventive maintenance

– Guestroom maintenance– Scheduled maintenance– Predictive maintenance (more high tech)

• Emergency maintenance: costly and disruptive

Disruption

• Keep room in service ($$)– What is OOO– Example

Guestroom Maintenance

• Regular Rooms inspection program:– Housekeeping– Maintenance

http://www.youtube.com/watch?v=qETkvtPDYBk

Preventive Maintenance

Good article:http://www.hotel-online.com/Trends/Payne/Articles/Maintenance_Repairs.htm

Work Order system

• Who reports problem:– Guest– Housekeeping

Hotel Organization Chart

From last week…

Water Conservation Plan for project hotel

Next Class

Guest Speaker:Rolf Kielman – Architect, Partner at

TruexCullinswww.truexcullins.com