Cisco Unified Communications Self Care Portal - · PDF file · 2016-11-10Cisco...

CiscoUnifiedCommunicationsSelfCarePortal

ThisdocumentdescribeshowtouseUnifiedCommunicationsSelfCareportaltoconfigureusersettingsforyourCiscoUnifiedIPphonesandJabberDevices.UsingUnifiedCommunicationsSelfCareportal,youcanconfiguresettingssuchasspeeddialnumbers,contactlists,phoneservices,andvoicemailnotifications.

SelfCarePortalLoginTheUnifiedCommunicationsSelfCareportalusesaweb-basedinterfacethatwillrequireyoutoenterawebaddressinyourbrowser.Thewebaddressisphone.uwp.edu.

[Note–youmustbeontheUniversityofWisconsin-ParksidecampusnetworkorusingaVPNconnectionifnotonthecampusnetwork.]

Youwillbepromptedtoenterausernameandpassword.Thelogincredentialsarethesameasyourcomputerloginandpassword.Onceusernameandpasswordhavebeenentered,clickthegreenSignInbutton.

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CiscoSelf-PortalUserInterfaceTheinterfacehasthreemaintabs.

Eachtabcontainsalinktodifferentoptionsthatyoucanconfigure.Thetabsareasfollows:

• Phones—Thesettingsunderthistaballowyoutoviewandconfigureyourphonesettingssuchasspeeddialnumbers,ringsettings,callhistory,andcallforwardingsettings.

• IM&Availability—ThesettingsunderthistaballowyoutosetupyourDoNotDisturbandIM&Presencestatus.

• GeneralSettings—Thesettingsunderthistaballowyoutoconfiguresettingssuchasuserlocalesandpasswords.

Note:SomesettingsthatappearinthisdocumentmaynotappearwhenyousetupyourphoneinUnifiedCommunicationsSelfCareportalduetophonecapabilitiesandUniversityofWisconsin-Parksidesecurityparameters.

CommonFeaturesandIconsTheSelf-CarePortalusesthefollowingiconstoexecutecommonfunctions.

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PhonesThesettingsthatappearunderthePhonestaballowyoutoviewandconfiguresettingsforeachofyourCiscoUnifiedIPPhonesandJabberdevices.ThePhonestabissplitintothreemainsections:

• MyPhones—UnderMyPhones,youcanviewasummaryofallofyourphonesandaddnewphones.

• PhoneSettings—UnderPhoneSettings,youcanconfigurephonesettingssuchasspeeddialnumbers,ringsettings,andvoicemailnotifications.

• Callforwarding—UnderCallforwarding,youcanconfigurecallforwardingoptionsforyourphones.

MyPhonesTheMyPhoneswindowdisplaysasummarizedviewofyourcompanyphonesandanyadditionalphoneswhereyoucanbereachedwhenyouarenotatyourdesk.TheMyPhoneswindowissplitbetweentwomainheadings:

CompanyPhonesTheCompanyPhonessectiondisplaysphonesthathavebeenprovidedbyUniversityofWisconsin-Parkside.IntheCompanyPhoneswindow,youcaneditphoneandlinedescriptionsforyourcompanyphones.ThesettingsthatyouapplyunderPhoneSettingsapplyexclusivelytocompanyownedphones.

ModifyCompanyPhoneSettingsAddaDescriptiontoPhone

ClickthedesiredphoneintheCompanyPhonessectionyouwishtomodify.Twooptions,EditandSettings,willbeavailable.

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ByselectingEdit,youcanenteradescriptionthatallowsyoutoeasilyidentifythephone.

ByselectingSettings,youcansetupSpeedDials,Services,ReviewCallHistoryandPhoneContacts(personaldirectory).ThisoptionwilldirectyoutothePhoneSettingssectionoftheSelfCareportal.

Note:SomefeaturesinthePhoneSettingssectionmaybedeactivatedbyphoneadministrator.PleasecontactyourCiscophoneadministratorforadditionalinformation.

SetUpSpeedDials

Speeddialingallowsyoutoenteranindexcode,pressabutton,orselectaphonescreenitemtoplaceacall,ratherthandialingthenumbermanually.

Step1:ClickthePhonestab.

Step2:ClickPhoneSettings.

Step3:ClickSpeedDialNumbersinthePhoneSettingssection.

Step4:ClickAddNewSpeedDiallinkinSpeedDialNumberssection.TheAddSpeedDialdialogboxappears.

Step5:IntheNumberfield,enterthecontact'snameorphonenumber.UnifiedCommunicationsSelf-CarePortalsearchesthecompanydirectory.

Youcanonlysearchthecompanydirectoryifnetworkadministratorhasenabledyouwithaccess.

Step6:IntheLabeltextbox,enteradescriptionforthespeeddialnumber.Yourphonewillusethedescriptiontodisplaythespeeddialnumber.

Step7:IntheSpeedDialtextbox,assignaspeeddialnumber.Youmustenterthephonenumbersexactlyhowyouwoulddialthemfromyourphone[4-digitsforinternalcontacts,9+7digitsforexternalnumbers,etc.].

Step8:ClickSave.YourphonewillresetasitisupdatedwithyournewSpeedDialentries.

Note:Youcanconfigureupto99speeddials.Youcanseeonlyasmanyspeed-dialnumbersasyouhavespeed-dialbuttons.Forexample,youadd15speed-dialnumbersintheSelfCareportalbutyourphonehasthreeavailablespeeddialbuttons.Youcanseeonlythefirstthreespeed-dialnumbersfromthelist

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ofspeed-dialnumbersinyourSelfCareportal.Youwillbeabletotellifalinebuttonisaspeeddialbylookingforthespeeddialiconnexttothebutton( ).

AccessingSpeedDials

Therearethreewaystoaccessspeeddialsonyourphone,dependinguponhowyourspeeddialsaresetup:

Ifaspeeddialisassociatedwithalinebutton:

• Pressthedesiredlineappearancebuttontocallyourparty.

Ifspeeddialsareassociatedwithindexnumbers(numerals):

1. Leaveyourphoneonthehook(onspeaker)andenterthenumberofthedesiredspeeddial.2. PresstheSpeedDialsoftkeytobegindialingthecall.ImmediatelyafteryoupressSpeedDial,

youcanpickupthehandsetifyouwishtogooffspeaker.IftheSpeedDialsoftkeyisnotavailableonthemainphonescreen,presstheMore(…)softkeyuntiltheSpeedDialsoftkeyisavailable.

Navigationcluster()NavigationringandSelectbutton—UsetheouterringofnavigationclustertoaccessallSpeedDialssetupinSelfCareportal.Pressthetopwhitedotonouterringtoaccessthislist.

Services

TheServicesoptionallowsyoutoaddphoneservicessuchasacompanydirectorytoyourCiscoUnifiedIPphonesandJabberapplications.Thelistofavailableservicesdependsonwhichphonemodelyouareconfiguring.

Toaddaservice,performthefollowingsteps:

Step1:ClickthePhonestab.

Step2:ClickPhoneSettings.

Step3:ClickServicestoexpandtheServicesview.

Step4:Dothefollowing:

• Ifyourphonesarelinked,clickAddnewservice.• Ifyourphonesarenotlinked,selectthephoneforwhichyouwanttoaddaservice,andclick

Addnewservice.

Step5:FromtheServicedrop-downlistbox,selecttheservicethatyouwanttoadd.

Step6:IntheDisplayNametextbox,enterthelabelthatyouwanttousetoidentifytheserviceonyourphones.

Step7:Enteranyrequiredparameters.

Step8:ClickOK.

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CallHistory

CallHistoryallowsyoutologmissedcallsforeachofyourphones.Toviewthecallhistoryforeachofyourdesignatedphones,performthefollowingsteps:

Step1:ClickthePhonestab.

Step2:ClickPhoneSettings.

Step3:ClickCallHistory.

Step4:ChecktheLogMissedCallscheckboxforeachphonelinethatyouwanttosavethecallhistory.

Step5:ClickSave.

PhoneContacts(personaldirectory)

Phonecontactsallowyoutostorephonenumbersandemailaddressesforyourpersonalphonecontacts.Fromyourphones,youcanbrowseyourlistofcontactsandplacecallsdirectlyfromthecontactlistwithouthavingtotypeinthenumbereachtime.

Tosetupyourphonecontactlist,performthefollowingsteps:

Step1:ClickthePhonestab.

Step2:Intheleftnavigationpane,clickPhoneSettings.

Step3:ClickCreateNewContact.TheAddNewPhoneContactwindowappears.

Step4:Completethefieldswiththecontactinformationforthecontact.

Step5:ClickOK.

DialNumberfromPersonalContactsDirectory

Step1:PressContactsbuttononphone()

Step2:SelectPersonalDirectoryandsearchforanentry.

Step3:SignintoPersonalDirectory(usinguserIDandPIN).

Step4:Selectthepersonaladdressbookentrythatyouwanttodial.

Step5:PressDial.

AdditionalPhonesUnifiedCommunicationsSelfCarePortalallowsyoutosetupadditionalphonessuchasahomeofficephone,oramobilephone,tothephonesprovidedbyUniversityofWisconsin-Parkside.Additionalphonesprovideanadditionalnumberwhereyoucanbereachedifyouarenotatyourdesk.

YoucanenableyouradditionalphonesforSingleNumberReachaccessibility,Mobilitysoftkeyaccess,orExtendandConnectcontrolbyJabber.However,youcannotconfigurephonesettingsforadditionalphones.

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Tosetupanadditionalphone,performthefollowingsteps:

Step1:ClickthePhonestab.

Step2:Intheleftnavigationpane,clickMyPhones.

Step3:UnderAdditionalPhones,clicktheAddNew( )icon.TheAddaNewPhonewindowdisplays.

Step4:Enterthephonenumberandadescriptionforyourphone.

Step5:Optional.IfyouwanttoconfigureSingleNumberReachforthisphone,checktheEnableSingleNumberReachcheckbox.Thisfeatureenablescallersdialingyourbusinessphone(s),toringthedesignatedphoneyouaddedatthesametime.

Step6:Optional.Ifthephoneyouaddedisamobilephone,checktheEnableMovetoMobilecheckbox.ThisfeaturetransfersactivecallsfromyourCiscoIPPhonetothemobilephonebypressingtheMobilitysoftkeybuttononyourCiscoIPPhone.

Step7:Optional.IfyouwantthisphonetobeenabledfortheExtendandConnectfeaturewithCiscoJabber,checktheEnableExtendandConnectcheckbox.

Step8:ClickSave.