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CiscoUnifiedCommunicationsSelfCarePortal
ThisdocumentdescribeshowtouseUnifiedCommunicationsSelfCareportaltoconfigureusersettingsforyourCiscoUnifiedIPphonesandJabberDevices.UsingUnifiedCommunicationsSelfCareportal,youcanconfiguresettingssuchasspeeddialnumbers,contactlists,phoneservices,andvoicemailnotifications.
SelfCarePortalLoginTheUnifiedCommunicationsSelfCareportalusesaweb-basedinterfacethatwillrequireyoutoenterawebaddressinyourbrowser.Thewebaddressisphone.uwp.edu.
[Note–youmustbeontheUniversityofWisconsin-ParksidecampusnetworkorusingaVPNconnectionifnotonthecampusnetwork.]
Youwillbepromptedtoenterausernameandpassword.Thelogincredentialsarethesameasyourcomputerloginandpassword.Onceusernameandpasswordhavebeenentered,clickthegreenSignInbutton.
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CiscoSelf-PortalUserInterfaceTheinterfacehasthreemaintabs.
Eachtabcontainsalinktodifferentoptionsthatyoucanconfigure.Thetabsareasfollows:
• Phones—Thesettingsunderthistaballowyoutoviewandconfigureyourphonesettingssuchasspeeddialnumbers,ringsettings,callhistory,andcallforwardingsettings.
• IM&Availability—ThesettingsunderthistaballowyoutosetupyourDoNotDisturbandIM&Presencestatus.
• GeneralSettings—Thesettingsunderthistaballowyoutoconfiguresettingssuchasuserlocalesandpasswords.
Note:SomesettingsthatappearinthisdocumentmaynotappearwhenyousetupyourphoneinUnifiedCommunicationsSelfCareportalduetophonecapabilitiesandUniversityofWisconsin-Parksidesecurityparameters.
CommonFeaturesandIconsTheSelf-CarePortalusesthefollowingiconstoexecutecommonfunctions.
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PhonesThesettingsthatappearunderthePhonestaballowyoutoviewandconfiguresettingsforeachofyourCiscoUnifiedIPPhonesandJabberdevices.ThePhonestabissplitintothreemainsections:
• MyPhones—UnderMyPhones,youcanviewasummaryofallofyourphonesandaddnewphones.
• PhoneSettings—UnderPhoneSettings,youcanconfigurephonesettingssuchasspeeddialnumbers,ringsettings,andvoicemailnotifications.
• Callforwarding—UnderCallforwarding,youcanconfigurecallforwardingoptionsforyourphones.
MyPhonesTheMyPhoneswindowdisplaysasummarizedviewofyourcompanyphonesandanyadditionalphoneswhereyoucanbereachedwhenyouarenotatyourdesk.TheMyPhoneswindowissplitbetweentwomainheadings:
CompanyPhonesTheCompanyPhonessectiondisplaysphonesthathavebeenprovidedbyUniversityofWisconsin-Parkside.IntheCompanyPhoneswindow,youcaneditphoneandlinedescriptionsforyourcompanyphones.ThesettingsthatyouapplyunderPhoneSettingsapplyexclusivelytocompanyownedphones.
ModifyCompanyPhoneSettingsAddaDescriptiontoPhone
ClickthedesiredphoneintheCompanyPhonessectionyouwishtomodify.Twooptions,EditandSettings,willbeavailable.
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ByselectingEdit,youcanenteradescriptionthatallowsyoutoeasilyidentifythephone.
ByselectingSettings,youcansetupSpeedDials,Services,ReviewCallHistoryandPhoneContacts(personaldirectory).ThisoptionwilldirectyoutothePhoneSettingssectionoftheSelfCareportal.
Note:SomefeaturesinthePhoneSettingssectionmaybedeactivatedbyphoneadministrator.PleasecontactyourCiscophoneadministratorforadditionalinformation.
SetUpSpeedDials
Speeddialingallowsyoutoenteranindexcode,pressabutton,orselectaphonescreenitemtoplaceacall,ratherthandialingthenumbermanually.
Step1:ClickthePhonestab.
Step2:ClickPhoneSettings.
Step3:ClickSpeedDialNumbersinthePhoneSettingssection.
Step4:ClickAddNewSpeedDiallinkinSpeedDialNumberssection.TheAddSpeedDialdialogboxappears.
Step5:IntheNumberfield,enterthecontact'snameorphonenumber.UnifiedCommunicationsSelf-CarePortalsearchesthecompanydirectory.
Youcanonlysearchthecompanydirectoryifnetworkadministratorhasenabledyouwithaccess.
Step6:IntheLabeltextbox,enteradescriptionforthespeeddialnumber.Yourphonewillusethedescriptiontodisplaythespeeddialnumber.
Step7:IntheSpeedDialtextbox,assignaspeeddialnumber.Youmustenterthephonenumbersexactlyhowyouwoulddialthemfromyourphone[4-digitsforinternalcontacts,9+7digitsforexternalnumbers,etc.].
Step8:ClickSave.YourphonewillresetasitisupdatedwithyournewSpeedDialentries.
Note:Youcanconfigureupto99speeddials.Youcanseeonlyasmanyspeed-dialnumbersasyouhavespeed-dialbuttons.Forexample,youadd15speed-dialnumbersintheSelfCareportalbutyourphonehasthreeavailablespeeddialbuttons.Youcanseeonlythefirstthreespeed-dialnumbersfromthelist
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ofspeed-dialnumbersinyourSelfCareportal.Youwillbeabletotellifalinebuttonisaspeeddialbylookingforthespeeddialiconnexttothebutton( ).
AccessingSpeedDials
Therearethreewaystoaccessspeeddialsonyourphone,dependinguponhowyourspeeddialsaresetup:
Ifaspeeddialisassociatedwithalinebutton:
• Pressthedesiredlineappearancebuttontocallyourparty.
Ifspeeddialsareassociatedwithindexnumbers(numerals):
1. Leaveyourphoneonthehook(onspeaker)andenterthenumberofthedesiredspeeddial.2. PresstheSpeedDialsoftkeytobegindialingthecall.ImmediatelyafteryoupressSpeedDial,
youcanpickupthehandsetifyouwishtogooffspeaker.IftheSpeedDialsoftkeyisnotavailableonthemainphonescreen,presstheMore(…)softkeyuntiltheSpeedDialsoftkeyisavailable.
Navigationcluster()NavigationringandSelectbutton—UsetheouterringofnavigationclustertoaccessallSpeedDialssetupinSelfCareportal.Pressthetopwhitedotonouterringtoaccessthislist.
Services
TheServicesoptionallowsyoutoaddphoneservicessuchasacompanydirectorytoyourCiscoUnifiedIPphonesandJabberapplications.Thelistofavailableservicesdependsonwhichphonemodelyouareconfiguring.
Toaddaservice,performthefollowingsteps:
Step1:ClickthePhonestab.
Step2:ClickPhoneSettings.
Step3:ClickServicestoexpandtheServicesview.
Step4:Dothefollowing:
• Ifyourphonesarelinked,clickAddnewservice.• Ifyourphonesarenotlinked,selectthephoneforwhichyouwanttoaddaservice,andclick
Addnewservice.
Step5:FromtheServicedrop-downlistbox,selecttheservicethatyouwanttoadd.
Step6:IntheDisplayNametextbox,enterthelabelthatyouwanttousetoidentifytheserviceonyourphones.
Step7:Enteranyrequiredparameters.
Step8:ClickOK.
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CallHistory
CallHistoryallowsyoutologmissedcallsforeachofyourphones.Toviewthecallhistoryforeachofyourdesignatedphones,performthefollowingsteps:
Step1:ClickthePhonestab.
Step2:ClickPhoneSettings.
Step3:ClickCallHistory.
Step4:ChecktheLogMissedCallscheckboxforeachphonelinethatyouwanttosavethecallhistory.
Step5:ClickSave.
PhoneContacts(personaldirectory)
Phonecontactsallowyoutostorephonenumbersandemailaddressesforyourpersonalphonecontacts.Fromyourphones,youcanbrowseyourlistofcontactsandplacecallsdirectlyfromthecontactlistwithouthavingtotypeinthenumbereachtime.
Tosetupyourphonecontactlist,performthefollowingsteps:
Step1:ClickthePhonestab.
Step2:Intheleftnavigationpane,clickPhoneSettings.
Step3:ClickCreateNewContact.TheAddNewPhoneContactwindowappears.
Step4:Completethefieldswiththecontactinformationforthecontact.
Step5:ClickOK.
DialNumberfromPersonalContactsDirectory
Step1:PressContactsbuttononphone()
Step2:SelectPersonalDirectoryandsearchforanentry.
Step3:SignintoPersonalDirectory(usinguserIDandPIN).
Step4:Selectthepersonaladdressbookentrythatyouwanttodial.
Step5:PressDial.
AdditionalPhonesUnifiedCommunicationsSelfCarePortalallowsyoutosetupadditionalphonessuchasahomeofficephone,oramobilephone,tothephonesprovidedbyUniversityofWisconsin-Parkside.Additionalphonesprovideanadditionalnumberwhereyoucanbereachedifyouarenotatyourdesk.
YoucanenableyouradditionalphonesforSingleNumberReachaccessibility,Mobilitysoftkeyaccess,orExtendandConnectcontrolbyJabber.However,youcannotconfigurephonesettingsforadditionalphones.
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Tosetupanadditionalphone,performthefollowingsteps:
Step1:ClickthePhonestab.
Step2:Intheleftnavigationpane,clickMyPhones.
Step3:UnderAdditionalPhones,clicktheAddNew( )icon.TheAddaNewPhonewindowdisplays.
Step4:Enterthephonenumberandadescriptionforyourphone.
Step5:Optional.IfyouwanttoconfigureSingleNumberReachforthisphone,checktheEnableSingleNumberReachcheckbox.Thisfeatureenablescallersdialingyourbusinessphone(s),toringthedesignatedphoneyouaddedatthesametime.
Step6:Optional.Ifthephoneyouaddedisamobilephone,checktheEnableMovetoMobilecheckbox.ThisfeaturetransfersactivecallsfromyourCiscoIPPhonetothemobilephonebypressingtheMobilitysoftkeybuttononyourCiscoIPPhone.
Step7:Optional.IfyouwantthisphonetobeenabledfortheExtendandConnectfeaturewithCiscoJabber,checktheEnableExtendandConnectcheckbox.
Step8:ClickSave.