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Chapter 2. Types of Information Systems Competitive Advantage and Strategic Information Systems Why Are Information Systems So Important to Us Managing Information Resources. Opening Case Study. Chevron Corporation Case Study. Types of IS. Computer-Based Information Systems - PowerPoint PPT Presentation
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Chapter 2Types of Information Systems
Competitive Advantage and Strategic Information Systems
Why Are Information Systems So Important to Us
Managing Information Resources
Major Capabilities of Information Systems
Perform high-speed, high-volume, numerical computations
Provide fast, accurate communication and collaboration within and among organizations.
Store huge amounts of information in an easy-to-access, yet small, space.
Allow quick and inexpensive access to vast amounts of information, worldwide
Major Capabilities of Information Systems cont…
Interpret vast amounts of data quickly and efficiently.
Increase the effectiveness and efficiency of people working in groups in one place or in several locations, anywhere.
Automate both semiautomatic business processes and manual tasks
Types of Information Systems
Application Programs
Breadth of Support of Information Systems
CarMax case study
Transaction processing system (TPS)
Interorganizational information systems (IOSs)
Electronic commerce systems
Support for Organizational Employees
Clerical workers, Lower-level managers, Middle managers, Knowledge workers, Executives
Office automation systems (OASs)
Functional area information systems (FAISs)
Business intelligence (BI) systems
Expert systems (ESs)
Dashboards (aka digital dashboards)
Strategies for Competitive Advantage
Cost leadership strategy
Differentiation strategy
Innovation strategy
Operational effectiveness strategy
Customer-orientation strategy
Norfolk Southern Railway casestudy
Information Systems So Important
IT Will Reduce the Number of Middle Managers
IT Will Change the Manager’s Job
IT Impacts Employees’ Health and Safety
IT Provides Opportunities for People with Disabilities
IT Provides Quality-of-Life Improvements
Robot Revolution on the Way
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