Carrier 360 Mobile Virtual Assistant - WPMU DEV

Carrier 360 Mobile Virtual AssistantPresented by: Alicia Gillum, Anjan Poudel, Brandon Cox, Caleb Fritz, and Matthew Sij

Introduction

Our goal is to add voice support for J.B. Hunt’s existing Carrier 360 Mobile application. This will enable drivers to safely interact with the application while on the road. We will be using Microsoft’s machine-learning language understanding service: LUIS to provide the core language support for the application.

Problem❖ User interaction through touch only

➢ No safe alternatives implemented

❖ Drivers are time-crunched❖ Safety First feature

➢ No access while in motion

Objective

We aim to enhance user friendliness and save driver’s valued time by improving J.B. Hunt’s Carrier 360 Mobile Application to include support for vocal interaction.

Use Cases❖ Find load from source to destination❖ Specify equipment type

➢ Dry Van, Flatbed, Reefer, & Power Only

❖ Number of empty miles❖ Search by load number❖ Place offer

➢ Book immediately (if applicable)

❖ Ask for more details on load➢ Total loaded miles, payload weight, &

equipment type

➢ Each stop provided by load

■ location , date & time

Impact

This project will enable truck drivers across the country to efficiently find and bid on loads. This convenient feature will benefit both the drivers and J.B. Hunt by increasing productivity.

Key Technologies❖ React Native Client❖ Firebase Analytics ❖ Microsoft’s Azure Web App Service

➢ Azure Bot Service Framework & Node.js

restify server

➢ Language Understanding Intelligent Service

(LUIS)

■ Utterances

■ Intentions

■ Entities

High Level Architecture

Risk FactorsMost of the team has limited access to J.B. Hunt endpoints

Tundra Fetch Endpoint Capture

Sensitive API keys will be used on client and server which could pose a security risk

Keep sensitive resources within environment files and perform thorough testing

Using the app while driving could pose legal issues

Design the app such that Federal and State safety laws aren’t violated

Schedule and Tasks

08/26 - 09/16

10/0109/17 -

09/17 - 10/30

12/1311/15 -

10/3010/02 -

Self-study on frameworks and SDKs

Design client app

Implement client app

Implement client app & Design and train LUIS

10/31 - 11/14

Deploy, test and document

Integrate analytics

Thank You!