BYOT at APS: Building a Combined Energy Efficiency (EE) and … · 2018-01-04 · BYOT at APS:...

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BYOT at APS: Building a Combined Energy Efficiency (EE) and Demand Response (DR) 

Smart Thermostat Offering

Bruce Brazis, Arizona Public Service (APS)Tyler Rogers, EnergyHub

April 5, 2017

EE + DR = IDSM

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• Arizona Public Service (APS) is primary subsidiary of Pinnacle West Capital Corp.

• Investor Owned Regulated Electric Utility – Arizona Corp Commission

• 1.2 million customers (127,000 non-residential)

• 11 out of 15 Arizona counties• Retail Electric Sales 2016 – 28,022 GWhs• Generating capacity – 6,236 MW• System peak load 7,051 MW• $3.5 billion in revenue in 2016

Who We Are

What is up in AZ?

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22% EE by 2020

+ +Demand charges

BYOT was the right path

• Positions us in a constantly evolving technology landscape

• Offer customer choices

• Move towards electronic/paperless program management

• Able to know device is active now and tomorrow

• Streamline operations via aggregator

• Allow future adoption of DR (and more) via single platform

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Starting with EE (for now)

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$75 rebate

BYOT EE process

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1. APS markets program

2. Customers with new devices directed to vendor’s online enrollment

3. Customer completes online form

4. Customer application confirmed/rejected and notification sent

5. Rebate check sent for successful enrollment

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APS markets program

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In-Store/Point of Purchase (POP) Marketing and Signage

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Customers directed to vendor’s online enrollment

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Customer completes online form

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So how are we doing?

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Launched in 45 days

2,500+ devices enrolled

(Almost half way to goal)

A few lessons so far• Engage legal early around customer data and

agreement

• Be aware of variability across thermostat vendors

• Off the shelf vs. customized

• Need a third-party aggregator to herd the cats

• Multi-vendor implementation can introduce some challenges

• Customer experience is harder to control/manage22

How do we get to IDSM?

• In the hands of regulators now to approve filing

• All BYOT devices enrolled capable of DR

• Same platform and enrollment tools can support dual EE + DR

• Planning to offer combo EE + DR incentive

• Not stopping at DR (teaser for Tom Hines)

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www.peakload.org

Bruce Brazis602‐250‐2924

bruce.brazis@aps.com

Tyler Rogers775‐843‐1672

rogers@energyhub.com

Thank you!