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By: Jessica Makrinos, Samantha Melanson & Julienne Reis
Agenda• Brief History • Industry Overview• Company Overview• Global• Domestic
• Domestic Diversity and Inclusion Philosophy • Metrics• Analysis• Recommendations• Implementation Plan• Final Thoughts
Deloitte’s History• Established 1990
• By 1990 • 132 countries• Professional services
• Deloitte• Deloitte Touche Tohmatsu Limited
(DTTL) - Global• Deloitte LLP United States - Domestic
Industry Overview• Professional Services Industry• Net Worth: 391 Billion USD• Employs: ~1.1 Million
Competitors • The Big Four: • PricewaterhouseCoopers (PwC)• Ernst and Young (E&Y)• Klynveld Peat Marwick Goerdeler (KPMG) • Deloitte Touche Tohmatsu
Industry Services Areas• Audit and Enterprise Risk• Consulting• Financial Advisory• Forensic• Growth Enterprise• Human Resources• IFRS Reporting• Tax
Industry Analysis
• Highly competitive
• Highly profitable
• Fast growing
Industry Revenue
2009 2010 2011 20120
5
10
15
20
25
30
35
Pricewaterhouse CoopersDeloitte Touche TohmatsuErnest & YoungKPMG
DTTL Overview
• Member Firms: 48• Subsidiaries: 150
• Countries: 140
• Professionals: 193,359
• Private Company
• FY 2012 revenues: $31.3 billion USD
Vision & Mission
Vision• To be the standard of excellence • Be highly respected by their community of stakeholders• Be the first choice of the most coveted talent • Be the first choice of the most sought-after clients
Mission:“To deliver measurable value to our clients through a global network of diverse professionals who bring unmatched depth & breadth of expertise”
DTTL FinancialsIn Billions od
USD2009 2010 2011 2012
Net Revenue 26.1 26.6 28.8 31.3
Growth -4.74% 1.92% 8.27% 8.68%
Revenue Broken Down:BY REGION BY FUNCTIONAL AREA BY INDUSTRY
DTTL Professionals
44%
35%
21%
Percent of Employees By Region
Americas
84,855
Europe/ Middle East/
Africa
68,317
Asia Pacific
40,187
DTTL Gender DiversityBY REGION LEADERSHIP AND GOVERNANCE
BY LEVEL (GLOBAL) NEW HIRE BY GENDER (GLOBAL)
DTTLWomenRepresentation
44%Women as a percentage of total member firm personnel
18%Women as a percentage of total member firm partners and directors
45%Women as a percentage of total member firm hires
34% Women as a percentage of total member firm managers
Gender diversity Global talent
Deloitte LLP U.S.: Overview • Professionals: 56,827
• 37 States
• FY 2012 revenues: 13.07 Billion USD
Subsidiaries:• Deloitte & Touche LLP• Deloitte Consulting LLP• Deloitte Financial Advisory Services LLP• Deloitte Tax LLP
Leadership Team
Deloitte LLP: Professionals
2011 All Deloitte U.S. Entities
Personnel mix
• Percent women 41%
• Percent minorities 35%
Women partners/principals/directors 1,016
Minorities partners/principals/directors 461
Deloitte LLP: Stakeholders
Key Stakeholders:
• Clients• Alumni• Deloitte staff and their families• Government and regulators• Professional associations• Non-profit organizations and
community organizations• International multi-stakeholder
organizations• Suppliers• Analysts• Educational
institutions/academia
Philosophy on Diversity & Inclusion
“Our mission is ambitious: Deloitte will be recognized as the leading professional services organization with diversity at all
levels contributing a variety of perspectives to achieve our vision to be the standard of excellence”
The Case for Diversity
Commitment to Diversity & Inclusion
Build our talent pipeline
Improve talent acquisition
Strengthen inclusive behavior
within Deloitte
Enhance our brand Eminence
Business Resource Groups• Ability First & Allies• Armed Forces & Allies• Asian-American Alliance &
Allies• Black Employee Network &
Allies• GLBT Employees & Allies• Hispanic/Latino(a) Employee
Network & Allies• International Business
Resource Groups & Allies
Women’s Initiatives• Women of Ascend• Women of ALPFA• Women of NABA• Women in Leadership • Women’s Initiative (WIN)
Programs• Emerging Leaders Development
Program• Think Tank• Leadership Development Program• Imagine Mentoring• Inclusion Advisory Council (IAC)• Deloitte University• Deloitte University Leadership Center
for Inclusion (DULC4I)
Awards and Recognition• 100% rating in the Human Rights Campaign Corporate Equality
Index • Ranked #3 on G.I. Jobs 2013 Top 10 Best Military Friendly
Diversity• One of the 202 Top Twelve LATINA Style Companies of Year• American Woman’s Society of Certified Accountants Lead by
Example Award • Included as one of Diversityinc’s “Top 50 Companies for
Diversity,” 2002-2004, 2007-2012
Metrics• External Advisory Council • 58% increase in minority representation in 10 years• Reduced turnover rate by 9% since 1990s• Increased women in leadership by 9% since 1995• Reduced gender turnover gap from 7% to <1%• 50% minority business unit CEOs
Strengths Weaknesses
• Strong diversity programs• Continuous innovation• Diversity as a driver for
increasing bottom line• Commitment to
professionals• Inclusive culture
• Lower level diversity
• Too many programs• Metrics do not measure up
to the diversity programs• Advancing women to upper
level management
Why?
Problem #1
Advancing women to upper level management
Problem #2
Measuring Metrics
Analysis
• Does not follow Deloitte’s philosophy • Gender Diversity
• Broad• Programs only geared toward
lower-level employees
Recommendations
Solution to Problem #1 Solution to Problem #2
• More effective use of company resources • Employee Survey • Deloitte’s Diversity and Inclusion
Analytics Tools (DDIAT)
• Shift diversity practices • Upper level positions
• Strengthen Sponsorship
Implementation Plan
Problem #1• “Make a Match”• Start sponsorship early• Personality Profiles
Problem #2• DDIAT Annual Reports• Firm-wide satisfaction
survey• Tool for comparison
Final ThoughtsDeveloping diversity• Improvement with metrics
Integration of lower level programs
Will accomplish D & I goals
Deloitte is Diversity
http://www.youtube.com/watch?feature=player_embedded&v=0IbGkm7Bk1I
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