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I.S.O CASE STUDY ASSIGNMENT
By Anton Patajo, Yen Pham, Joel Wyse & Perry Zheng
The Australian Tax Office - ATO
Who is the ATO?
The government’s principle revenue collection agency
Collects revenue in many different ways- Including through etax, PAYG etc
The ATO affects nearly everyone in the community.
What does the ATO do? income tax pay as you go withholding and instalments the Australian business number and Australian Business
Register goods and services tax fringe benefits tax higher education funding (on a joint basis) excise duty grants and schemes relating to fuel superannuation (including the superannuation guarantee,
small superannuation accounts, ‘lost’ members, superannuation co-contribution and self-managed superannuation funds).
Individual E-Tax refund
E-Tax 2009 ATOPublic
Go to ATO website
Download & InstallE-Tax 2009
Select E-Tax
Use the Navigator bar
Complete tax return
Follow the interview-style
prompts
Record data
Verify your identity
Receive lodgment
Analysis and Calculate
Receive a lodgment
confirmation
Prompt you to connect to the
internet
Send a confirmation
Check the results & confirm to
lodge
Successful
Unsuccessful
Activity diagram
Task diagram
Go to website
Download & Install E-tax 2009
Complete tax return
Connect to internet
Confirm and Lodge
Verify user’ s identity Receive
lodgment by ATO
Send a confirmation
UserReceive a lodgment
confirmation
Data and information required by the
system Hand all your necessary documentation and records
for the 2009 income year. (Eg, TFN and PAYG payment summary)
Personal detail: Sex, name and address etc
Taxation Rulings and government law
E-tax product and guidance information
How innovations might contribute to the organisation's success? Providing greater access to taxation related
information to improving the ATO's information transparency and public trust. It also provides key capabilities to the ATO in relation to increased levels of efficiency, effectiveness and return on investment.
“Information in other languages”, this range of
services are aiming to help people from diverse backgrounds understand tax in Australia.
Usability of the interface The e-tax program represents a new user interface or channel for collecting
existing taxation information.
Two ways of completing the tax return - follow interview-style prompts - Use a navigator bar Multiple ways of finding information Transparency – user can view the task and see detail or summaries by
using e-tax Drilling down to details (You may see a ‘+’ symbol everywhere) Successful Help service and using other languages to help people
(Overall e-tax is easy to use, easy to remember, few errors, effective and efficient. However, it might be very difficult to use if you have no experience of tax refund or no English background)
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