I.S.O CASE STUDY ASSIGNMENT

By Anton Patajo, Yen Pham, Joel Wyse & Perry Zheng

The Australian Tax Office - ATO

Section 1: All About the ATO

Who is the ATO?

The government’s principle revenue collection agency

Collects revenue in many different ways- Including through etax, PAYG etc

The ATO affects nearly everyone in the community.

What does the ATO do? income tax pay as you go withholding and instalments the Australian business number and Australian Business

Register goods and services tax fringe benefits tax higher education funding (on a joint basis) excise duty grants and schemes relating to fuel superannuation (including the superannuation guarantee,

small superannuation accounts, ‘lost’ members, superannuation co-contribution and self-managed superannuation funds).

Alter’s Framework - ATO

Human Activity Diagram - ATO Needs to be efficient, precise and safe

(security-wise)

Rich Picture – ATO (Etax)

The program & the system needs to be efficient and simple

Activity Diagram - Etax

Section 2: Information Systems in the ATO

IS 1

IS 2

IS 3

IS 4

Section 3: Detailed Description

The main process

Individual E-Tax refund

E-Tax 2009 ATOPublic

Go to ATO website

Download & InstallE-Tax 2009

Select E-Tax

Use the Navigator bar

Complete tax return

Follow the interview-style

prompts

Record data

Verify your identity

Receive lodgment

Analysis and Calculate

Receive a lodgment

confirmation

Prompt you to connect to the

internet

Send a confirmation

Check the results & confirm to

lodge

Successful

Unsuccessful

Activity diagram

Task diagram

Go to website

Download & Install E-tax 2009

Complete tax return

Connect to internet

Confirm and Lodge

Verify user’ s identity Receive

lodgment by ATO

Send a confirmation

UserReceive a lodgment

confirmation

Data and information required by the

system Hand all your necessary documentation and records

for the 2009 income year. (Eg, TFN and PAYG payment summary)

Personal detail: Sex, name and address etc

Taxation Rulings and government law

E-tax product and guidance information

How innovations might contribute to the organisation's success? Providing greater access to taxation related

information to improving the ATO's information transparency and public trust. It also provides key capabilities to the ATO in relation to increased levels of efficiency, effectiveness and return on investment.

“Information in other languages”, this range of

services are aiming to help people from diverse backgrounds understand tax in Australia.

Usability of the interface The e-tax program represents a new user interface or channel for collecting

existing taxation information.

Two ways of completing the tax return - follow interview-style prompts - Use a navigator bar Multiple ways of finding information Transparency – user can view the task and see detail or summaries by

using e-tax Drilling down to details (You may see a ‘+’ symbol everywhere) Successful Help service and using other languages to help people

(Overall e-tax is easy to use, easy to remember, few errors, effective and efficient. However, it might be very difficult to use if you have no experience of tax refund or no English background)