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Objective 5.01 – Understand appropriate business etiquette. Business Etiquette & Netiquette. “Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson. Etiquette & Business Etiquette. - PowerPoint PPT Presentation
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Business Etiquette & Netiquette
Objective 5.01 – Understand appropriate business etiquette
“Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson
Etiquette & Business Etiquette
Etiquette: • The set of rules and practices that are
established for ______________ in a ___________ _________or in professional life
Business Etiquette• __________________
__________________
Examples of Business Etiquette
Introductions• Use _______ and
________ names• Introduce most
important people _________ (clients)
• What happens if someone forgets a name?________________________
• THE handshake
Confidentiality• Do _______ have
private conversations at work
• Keep important company information ______________
• Do ________ email confidential information
Examples of Business Etiquette
Daily• Be _____ _________
everyday• Be dependable,
honest, trustworthy• Be
__________________ and enthusiastic
Body Language• Dress appropriately• ________% of your
message is conveyed through your personal appearance!
Examples of Business EtiquettePersonal Space• Average of ______ feet
Meetings• Cell Phone• Turn _________! • Or at least on ______________
• Speakerphone• Let everyone _________ that they are on
speakerphone• Listen without interrupting
Check for Understanding
Do you have the savvy civility to pass “Miss Business Manner’s” Quiz?
Internet Etiquette
• Good _______________ behavior• Conducting yourself
professionally _____________
Netiquette – Email Tips
1. Use good manners• Business-like writing style
o _______________, ________________, __________________• Reflection of you and your company
2. Use proper writing conventions• ______________ & ________________• _______ Texting Lingo!
3. DO ________ USE ALL CAPS!
Netiquette – Email Tips
4. __________ __________• Clear & Meaningful
5. _________ send prank email or jokes • It’s EASY to make a huge mistake!
6. Your email Alias:• Set up a professional account with your ________
_________jane.doe@hotmail.com vs. 2cute@gmail.com
Check for understanding
1. Which is an example of proper netiquette in an email message?
a. UR invited to attendb. You are cordially invited to attendc. you’re invited.d. YOUR PRESENCE IS REQUESTED
2. What should you be sure to do with every email?
a. Spell check, use full sentence structure and use proper grammar.
b. Have a nice greeting: Hi, Hello, etc.c. Have a proper sign off: TIA, Sincerely,
etc.d. All of the above.
3. Typing in all capitals in electronic communications means:a. This message is very importantb. You are shoutingc. It's okay to forward this message to
othersd. Nothing special--typing in all caps is
normal
4. Appropriate content for email messages includesa. Anything you wouldn't mind having
subpoenaed as part of a court proceeding
b. Anything you wouldn't mind seeing on the evening news
c. Anything you wouldn't mind your grandmother seeing
d. All of the above
Now it’s your turn…1. First & Last Name2. Professional email
address3. Scenario:
Your teacher is setting up a Twitter account for your class to discuss current events in the news. Instructions:Using proper netiquette, compose an email to “Mr. Teacher” outlining three netiquette rules for you and your classmates.
1.2.
3.
International Business Etiquette United States
Gifts = ____________Women Business Attire –
Skirts are _________________
India Dinner – do ________ thank
host Customary to have
________ before a business meeting
JapanGifts = Sign of _____________Women Business Attire –
Skirts are __________________; pants only
MexicoMeetings – personal
contact & relationships are important
Punctuality – ________ strict
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