BURNING ISSUES: Change Management with Cultural …...Case study – Insurance company reloca=ng...

BURNINGISSUES:ChangeManagementwithCulturalTransforma=on

Round2TrackD:BURNINGISSUES:ChangeManagementwithCultural

Transforma=on

FACILITATOR:DougHarris/CEO/TheKaleidoscopeGroupPRESENTERS:CrystalAndrewsBanks/Inclusion&Organiza:onalDevelopmentConsultantJeaneLaDarno/FounderandCEO/StrategicHRAdvisors,LLC

AGENDA§  SeFngtheStage§  PanelistsIntroduc:ons§  PanelistPresenta:ons§  Q&A§  Closing

3

DOUGHARRISCEO,KaleidoscopeGroup

CultureChange§  Understand§  Belief§  Behavior§  Process§  OUTCOMES

5

D&IJourney

Copyright © The Kaleidoscope Group LLC. All rights reserved.No duplication without written permission of The Kaleidoscope Group LLC.

Cri=calSuccessFactors§  Leadershipcommitment§  Wideinvolvement§  Managementaccountability§  Tangiblemeasurements§  Culturalcompetence§  Roleclarifica:on§  Weightedinput§  Variedapproaches§  Sustainableinfrastructure§  HealthyDebate

Copyright © The Kaleidoscope Group LLC. All rights reserved.No duplication without written permission of The Kaleidoscope Group LLC.

PANELISTINTRODUCTIONS

PanelistIntroduc=ons§  CrystalAndrewsBanks/Inclusion&Organiza:onalDevelopmentConsultant

§  JeaneLaDarno/FounderandCEO/StrategicHRAdvisors,LLC

PANELISTPRESENTATIONS

NUANCERECOGNITION

KaleidoscopeGroup’sD&IPrac44onerDevelopmentJourneyModel

Characteristics & RoleAlign personal profile with the role of an effective D&I Practitioner

. Advanced Personal DevelopmentDevelop a customized plan for comprehensive development.

Internal PartnershipsBuild strategic relationships with key internal stakeholders

External PartnershipsEstablish relationships with outside vendors and organizations to help achieve success

Advanced CulturalCompetenceModel and execute inclusive behaviors & skills consistently and with everyone

Change AgentInfluence commitment to D&I and effectively coach others through challenges

Culture ChangeUnderstand the dynamics associated with strategic implementation of D & I

Monitoring & MeasuringBuild necessary processes and systems to help organization monitor progress and success

Sustain

Coach

Partner

Immerse

Copyright © The Kaleidoscope Group LLC. All rights reserved.No duplication without written permission of The Kaleidoscope Group LLC.

D&IPrac==onerTraits§  Genuine§  Courage§  Empathy§  Integrity§  Self-Awareness§  Open

Copyright © The Kaleidoscope Group LLC. All rights reserved.No duplication without written permission of The Kaleidoscope Group LLC.

THANKYOU!

DOUGHARRISCEO,KaleidoscopeGroup

CRYSTALANDREWSBANKS

Inclusion&Organiza=onalDevelopmentConsultant

ATaleofTwoCompaniesBaxalta:▪ GlobalHQ:GreaterChicagoArea▪  Established:July2015▪ Headcount:17,000+▪ D&ICommitment:▪ DepartmentandDedicatedPersonnel▪  ExternalPartnerships▪  8BusinessResourceGroups(BRGs)▪  $$$

Shire:▪ GlobalHQ:Dublin,Ireland▪  Established:1986▪ Headcount:5,000+▪ D&ICommitment:▪  ExternalPartnerships

January11,2016-Shire’sacquisi:onofBaxaltaannouncedJune3,2016-Shire’sacquisi:onofBaxaltacloses

Emo=onalRollerCoasterofChange

EstablishingBRGsintheNewOrganiza=on

•  AreweretainingallofthecurrentBRGs?Ifnot,whichonesarewekeepingoradding?•  Howwillweintroduceandposi:onBRGsintotheorg?Whataretheyheretobring?Todoformembers,fortheorg?•  HowquicklydoweaspiretoexpandBRGsintonewloca:ons&globally?Whatwillbethedriverleader(s),grassroot,both?•  WhatistheBRG“lookandbrand”?•  Whatisthe“Execu:veSponsorship”planandhowwillweselectandpreparesponsors?•  AreweretainingcurrentBRGleadersorarewegoingtoappointorletmembersdecide?•  WhatistheBRGfundingapproach?•  Whatisthegovernancemodelformul:plechaptersofeachBRGacrosstheUSandGlobally?

DefiningBusinessResourceGroupSupport

•  TheD&ITeamprovidesguidancetoBRGson:–  AnnualstrategyandaligningstrategiestotheD&Iculturalvalues–  Iden:fyingwaystoaddvaluetothebusiness–  Opera:onsandGovernanceGuidance–DefininghowBRGsform,expansionguidelines,obtainbudgets,execsponsorship,

vetleaders,overallcoordina:onofevents–  ResourcesforBRGopera:onsandsustainabilityincludingthecrea:onofiden::es(i.e.logosandassociatedbranding

efforts)–  Fostercollabora:onwitheachotherformaximumimpactandfacilitatecollabora:onwithotherkeyinternalandexternal

organiza:onsincommonareasofinterest(i.e.SocialResponsibility,TA,TotalRewards,etc.)•  Iden:fyexternalresourcestoprovideservicessuchasbenchmarkingandresearchBRGrelatedtopics•  Organiza:onalcommunica:onleadership–guidanceandengagementofcorpcomsoninternalcommunica:ons

toinformandengageworkforce;Externalcommstoensurereputa:onbuildingforBaxalta(publica:on,socialmedia,conferencepresence,etc.)

•  Liaisonbetweenkeyfunc:onstoensueBRGsareleveragedforimpact(HR,marke:ng,sustainability,supplychain,etc.)

•  AlliancetoBRGsregardingpolicies,etc.

Pla:num Gold Silver Bronze

Integra=onRecommenda=ons

•  DeterminehowBRGsfitwithintheD&Istrategyanddevelopinfrastructuretosupportit•  Reviewexis:ngcompanymaterialanddeterminewhattoretainforneworganiza:on•  Engageexis:ngBRGleaders/membersintransi:onplansandsolicitfeedback•  Iden:fyinterestedpar:esandbuildchampionsaroundtheorganiza:on•  EstablishaprocessforemployeestojoinBRGs•  BuildawarenessaboutBRGsandpurposewithintheorganiza:on•  Developrobustmarke:ngcampaign,forexample:

–  Producebrochure–  CreateinternalstoriesabouttheROIofthegroups–  HostBRGTownhall/fairtoaddressques:ons/buildbuzz–  GrowInternetpresence

•  Encouragecollabora:onamonggroupstoleveragecultural/heritagemonthcelebra:onsasBRGscomingoutparty

CRYSTALANDREWSBANKS

Inclusion&Organiza=onalDevelopmentConsultant

CHANGEMANAGEMENTWITHCULTURALTRANSFORMATION

JeaneLaDarno,Founder&ManagingPartnerStrategicHRAdvisors

TheRoleofBRGs

§  MINDSET§ WhoWeAre:youremo:onsandbeingaccountableforyourchoices§  HowYouInteractwithOthers:Knowcompanies’changeprinciples

§  SKILLSET§ WhatYouDoandhowyouplan:Leverageachangemanagementmodele.g.ADKAR

ADKARModelA–awarenessD–desireK–knowledgeA–abilityR–reinforcement

LeverageChangeImplementa=onTools§  Understandthepurposeofthechangeandthebusinessreasonsforwhyweneedtochange

§  Alignmenttoasharedvision§  Lookforwaystobeachampionofthecause§  Listenforwaysyou(BRGs)cansupportthechange§  Shareworkingprac:ces

JeaneLa’sTop51.  Widenthecircleofinvolvement-EngageasmanyBRGsaspossible2.  Connectpeopletoeachother3.  Worktowardacri:calmass–createa“TippingPoint”4.  UnitetheirHeadsandHands5.  ManageResistance

DXVXF>R

Casestudy–Insurancecompanyreloca=ngjobs;organiza=onalrealignment

§  Lookforwaystobeachampionofthecause§  Understandthepurposeofthechangeandthebusinessreasonsforwhyweneedtochange

§  Listenforwaysyou(BRGs)cansupportthechange§  Leveragechangemethodologyorframework

Lookforwaystochampionthecause

Tools–Idea=onboardWomen PRIDE La=no African

AmericanAsian Military Abili=es

Innova=veSolu=ons“Thetruesignofintelligenceisnotknowledgebutimagina:on.”

-AlbertEinstein

There are many right answers.

Ideas generate ideas.

JeaneLaDarnojdarno@shra.comFounder,CEOStrategicHRAdvisors

Jeanesa’sdrivingpassionistheintersec:onbetweenculture,inclusionandengagement.Shebelievesthatinclusionisthecruciblethatunlocksassociateengagementandpoten:alleadingtocompanyprofitability.PriortolaunchingStrategicHRAdvisors,JeanesaservedasaLogis:csOfficerintheUSArmyservingindesertstormanddeployingtoseveralcountries.Addi:onally,sheservedastheHeadofDiversity&Inclusionforvariousindustriestoincludefashionretail,insurance,financialservicesandhealthcare.JeanesaearnedaBAfromJacksonStateUniversity,MSinHumanResourcesfromUniversityofCentralTexasandherMBAfromtheOhioStateUniversityFisherCollegeofBusiness.

ThankYou!!!

Round2TrackD:BURNINGISSUES:ChangeManagementwithCultural

Transforma=on

FACILITATOR:DougHarris/CEO/TheKaleidoscopeGroupPRESENTERS:CrystalAndrewsBanks/Inclusion&Organiza:onalDevelopmentConsultantJeaneLaDarno/FounderandCEO/StrategicHRAdvisors,LLC