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Building an effective public service for wealth Building an effective public service for wealth creation and generationcreation and generation
Institutional Reforms and Managing Change
By: Allen Kagina (Mrs)COMMISSIONER GENERAL URA
Presentation OutlinePresentation Outline
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Introduction
Opportunities within the civil service
Challenges in the civil service
Institutional reforms and managing change
Summary
IntroductionIntroduction
• The civil service is the implementing arm of government
• The civil service provides an enabling environment for economic growth and development
• The institutional memory of any country– The civil service is the pride of any country
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Challenges in the civil serviceChallenges in the civil service
• National capacity building strategy• Tracking employee performance management• Inadequate systems to manage the employee
register – eliminate ghost workers• Attracting and retaining talented people• The focus on budget rather than planning
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Challenges…Challenges…
• Developing the right attitude for professionalism and making people transparent and accountable
• Developing model leaders and professionals• Building values such as integrity to fight
corruption• Bureaucracy in the civil service• The need to win trust in excellent service
delivery
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Opportunities to enhance service Opportunities to enhance service deliverydelivery
• General government support - National Development Plan (NDP) has stretched goals that call for a professional civil service
• The NDP theme of “Growth, employment and socio- economic transformation for prosperity” is a driver to build professionalism in the country
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Opportunities…Opportunities…
• Investing in technology to support business processes
• Globalization which leads to competition and adopting best practices
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Reform Strategies & managing Reform Strategies & managing changechange
• Develop a vision for the civil service transformation to include:– Image change– Creating a new civil service that is fundamentally
different from the old (business oriented)– Developing a road map for institutional
transformation– Implementing modern business processes and
systems
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Reform strategies…Reform strategies…
– Modernise the people to enhance their productivity
– Building mutually beneficial partnerships with stakeholders
– Developing staff competencies to match new requirements
– Identifying with the society we operate in and on an integrity footing
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Reform Strategies…Reform Strategies…
– Develop a culture of urgency in service delivery– Reorienting staff to service delivery– Maintain a flat structure to increase efficiency– Business Process Re-engineering (BPR)– Result oriented performance management
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Summary-Reform StrategiesSummary-Reform Strategies
• Reform is not a one off exercise but an ongoing process
• Institutions, procedures, staffing have to be reviewed to check if: – The intended objectives are achieved
(effectiveness) and – If this is done in the most efficient way
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Summary-changes in work ethicsSummary-changes in work ethics• Changes in the Public Service work ethics from:– rulers to servants – patronage and favours to equity (no discrimination)– anonymity to “name label”- design clear process
flows that define accountability (Refunds process)– secrecy to “freedom of information”
from ‘tell nothing unless authorised’ to “tell everything”
– deciding at the top to delegation, devolution;
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