Building an effective public service for wealth Building an effective public service for wealth creation and generationcreation and generation

Institutional Reforms and Managing Change

By: Allen Kagina (Mrs)COMMISSIONER GENERAL URA

Presentation OutlinePresentation Outline

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Introduction

Opportunities within the civil service

Challenges in the civil service

Institutional reforms and managing change

Summary

IntroductionIntroduction

• The civil service is the implementing arm of government

• The civil service provides an enabling environment for economic growth and development

• The institutional memory of any country– The civil service is the pride of any country

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Challenges in the civil serviceChallenges in the civil service

• National capacity building strategy• Tracking employee performance management• Inadequate systems to manage the employee

register – eliminate ghost workers• Attracting and retaining talented people• The focus on budget rather than planning

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Challenges…Challenges…

• Developing the right attitude for professionalism and making people transparent and accountable

• Developing model leaders and professionals• Building values such as integrity to fight

corruption• Bureaucracy in the civil service• The need to win trust in excellent service

delivery

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Opportunities to enhance service Opportunities to enhance service deliverydelivery

• General government support - National Development Plan (NDP) has stretched goals that call for a professional civil service

• The NDP theme of “Growth, employment and socio- economic transformation for prosperity” is a driver to build professionalism in the country

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Opportunities…Opportunities…

• Investing in technology to support business processes

• Globalization which leads to competition and adopting best practices

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Reform Strategies & managing Reform Strategies & managing changechange

• Develop a vision for the civil service transformation to include:– Image change– Creating a new civil service that is fundamentally

different from the old (business oriented)– Developing a road map for institutional

transformation– Implementing modern business processes and

systems

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Reform strategies…Reform strategies…

– Modernise the people to enhance their productivity

– Building mutually beneficial partnerships with stakeholders

– Developing staff competencies to match new requirements

– Identifying with the society we operate in and on an integrity footing

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Reform Strategies…Reform Strategies…

– Develop a culture of urgency in service delivery– Reorienting staff to service delivery– Maintain a flat structure to increase efficiency– Business Process Re-engineering (BPR)– Result oriented performance management

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Summary-Reform StrategiesSummary-Reform Strategies

• Reform is not a one off exercise but an ongoing process

• Institutions, procedures, staffing have to be reviewed to check if: – The intended objectives are achieved

(effectiveness) and – If this is done in the most efficient way

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Summary-changes in work ethicsSummary-changes in work ethics• Changes in the Public Service work ethics from:– rulers to servants – patronage and favours to equity (no discrimination)– anonymity to “name label”- design clear process

flows that define accountability (Refunds process)– secrecy to “freedom of information”

from ‘tell nothing unless authorised’ to “tell everything”

– deciding at the top to delegation, devolution;

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DEVELOPING DEVELOPING UGANDA UGANDA

TOGETHERTOGETHER

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