Building a More Profitable Future with UCaaS€¦ · Building a More Profitable Future with UCaaS...

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Building a More Profitable Future with UCaaSMonday, March 4, 2019

Jonathan McCormick, Chief Operating Officer, Intermedia

Intermedia: The Business Cloud

FOUNDED 1995 // GLOBAL PRESENCE // SERVICING ~6,500 PARTNERS & 120,000 BUSINESSES

1. Best reliability and support

2. Easiest for partners to work with

3. Integrated experience for end users

Our Focus

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It’s one thing to claim you offer industry-leading support –

it’s another to deliver.

Catch the UCaaS Wave

Source: Frost & Sullivan

Don’t miss this huge opportunity

What is Intermedia Unite?

PHONE SYSTEM

CONFERENCING &

SCREENSHARE

FILE COLLABORATION

TEAM CHAT

Value of Intermedia’s Reseller ProgramMaximum Control, Maximum Margins

▪ Increase your top-line revenue opportunities

▪ Expand your margins – make up to 50% gross margins

▪ Get help closing the sale

▪ Don’t stress about the telco taxes – we handle that for you!

▪ Choose to sell under your brand or leverage

Intermedia’s brand

OWN THE CUSTOMER RELATIONSHIP

Intermedia’s Reseller Model

Intermedia’s Strategic Mission:

Making UCaaS Easy for Partners

• Because Your Time is

Valuable…and Profit

Matters!

CONFIDENTIAL 9

Sales SupportOnline pre-qualification, quoting,

circuit testing

Our 360º Approach to Partner Success – We make it easy

Technical

SupportJ.D. Power-certified 24/7

support • web based & live

OnboardingWe help you get your customer

set up rightBilling & TaxationWe handle all taxation (even

if you do the billing)

OrderingOnline or with sales support

TrainingOnline and on demand

Sell MoreUp sell and cross sell 30+

integrated add-on services

Marketing ResourcesBrandable sales resources,

marketing automation tools

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Empowering Partners through

Actionable Insights

Mark Sher, VP UC Product and Marketing

What are Actionable Insights?

Data that allows you to make well-

informed decisions or take action.

What are Actionable Insights?

To be effective, the data must be:

What are Actionable Insights?

Relevant

To be effective, the data must be:

What are Actionable Insights?

Relevant

Timely

To be effective, the data must be:

What are Actionable Insights?

Relevant

To be effective, the data must be:

Timely

Easily Visualized

What are Actionable Insights?

Relevant

Timely

Easily Visualized

Accessible

To be effective, the data must be:

Actionable Insights for QoS

OngoingPre-sale

Actionable Insights for QoS

OngoingPre-sale

Soft Client Appliance (VSA)Management Tool

Intermedia VoIP ScoutVoIP Scout Contains 3 Powerful Tools:

VoIP Scout Advantages

• Identify and address potential issues

before you deploy the service to

maximize customer satisfaction

• Control the entire network testing

process from start to finish

• Tests for jitter, packet loss, latency

and bandwidth

VoIP Scout

• Sends test calls to and from the

Intermedia network and

measures call quality

• View test results in the

management portal at any time

• Share easily visualized results

with your customer

VoIP Scout Results

Good Bad

Actionable Insights for QoS

OngoingPre-sale

Introducing

Intermedia Unite EnvisionTM Analytics Platform

Incident Map:

At-a-glance

representation of

your customers that

are having issues.

Partner Dashboard for Quality Monitoring

Quality Analytics:

Sort customers by

quality or by call

volume.

Partner Dashboard for Quality Monitoring

Partner Dashboard for Quality Monitoring

Quality Analytics:

View quality

analytics for a

specific customer.

Includes calls and

meetings.

Partner Dashboard for Quality Monitoring

Quality Analytics:

Search for a

specific time range

for calls/meetings.

Partner Dashboard for Quality Monitoring

Quality Analytics:

Understand, in

detail, where an

issue with a

specific call exists.

Partner Dashboard for Quality Monitoring

Partner Dashboard for Quality Monitoring

Quality Analytics:

Understand, in

detail, where an

issue with a

specific call exists.

Partner Dashboard

for Alerts and Notifications

Manage Notification:

Create your own

alerts based on your

custom criteria

Partner Dashboard

for Alerts and Notifications

Manage Notification:

Create specialized alerts

for all customers, groups

of customers or specific

customers.

Partner Dashboard

for Alerts and Notifications

SMSEmail

Current PromotionsFree Phones; Incentives to switch customers

© Intermedia.net, 2019 CONFIDENTIAL

Terms apply to promotions mentioned above

Switch Your Customers to

Intermedia

Thank You